Dear valued guest, Thank you so much for your wonderful feedback! It is a pleasure to know that you would choose to stay with us again—we truly appreciate your loyalty and can't wait to welcome you back for another great experience! Warmest regards Jazz Hotel Penang

Dear Ariff, Thank you for your incredibly detailed and thoughtful feedback, and for choosing to stay with us for the second time. We are truly honored to be your preferred hotel. We are delighted to hear that you once again enjoyed the spacious and clean room, comfortable bed, outstanding service, and the hospitality from Nasir at the coffee house. It's wonderful to know our atmosphere provides a great unwind for you. We have shared your feedback about the Touch 'n Go scanner's positioning and the access issue with our car park management for their immediate review and action. We truly appreciate your interest in TT's Lounge at L29 and your collaborative spirit—our management team is actively exploring possibilities for this beautiful space. Your note on the TV channels has been passed to our technical team for a thorough check. We are grateful for your loyalty and cannot wait to welcome you back for another pleasant and, we hope, even more seamless stay. Best regards Jazz Hotel Penang

Dear Marcus, Thank you for your wonderful feedback! We're thrilled to hear you found our receptionists and staff very friendly, the room clean, and the bedsheet, view, and spaciousness comfortable. We truly appreciate your kind words and the lovely ratings! We look forward to welcoming you back for another excellent stay soon! Warm regards Jazz Hotel Penang

Dear valued guest, Thank you for your wonderful feedback! We're so glad to hear you enjoyed the stay with us. We truly appreciate you highlighting what made your stay comfortable. We hope to welcome you back for another relaxing experience soon. Warm regards, Jazz Hotel Penang

Dear valued guest, Thank you for sharing your feedback. We sincerely apologize that your experience with some of our staff did not meet the friendly and professional standard we strive to uphold. We take your comments very seriously. As you suggested, please feel free to email us at jazzpg@jazzhotel.com.my with more details, such as when this occurred or a description of the team members if possible. This will help us address the issue directly and improve our service. We hope to have the opportunity to provide a better experience in the future. Best regards Jazz Hotel Penang

Dear Penny, Thank you for your wonderful and understanding feedback! We're delighted to hear you found everything great and considered your stay good value. We truly appreciate you highlighting the soundproofing as well. While we're glad the noise settled later, we sincerely apologize for the disturbance it caused to your sleep. Your comfort is our priority, and we are actively looking into solutions to improve sound insulation for a more restful experience. We're thrilled you plan to return and look forward to welcoming you back for an even better stay! Warm regards Jazz Hotel Penang

Dear valued guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed the friendly staff, bath bomd, late pool hours, and clean room. We look forward to welcoming you back for another relaxing stay! Warm regards Jazz Hotel Penang

Dear Maijun, Thank you for providing such detailed and valuable feedback about your recent stay with us. We sincerely appreciate you taking the time to share your experience. Please accept our heartfelt apologies for the shortcomings you encountered. We are sorry to hear that the check-in process was slower than expected, and we deeply regret the discomfort caused by the air quality in your room and the temperature in the gym. Your comments regarding the breakfast selection have also been duly noted, as we continually strive to cater to the diverse palates of our international guests. Your feedback is crucial for our improvement, and we will be addressing each of these points with our respective teams—front office, housekeeping, maintenance, and culinary—to ensure necessary corrections are made. We are disappointed to learn that we fell short of your expectations on this occasion. We truly hope you might reconsider and give us another chance in the future to provide you with the seamless and comfortable experience you deserve. Best regards Jazz Hotel Penang

Dear Elizabeth, Thank you for this fantastic feedback! We're delighted you had such a great experience and appreciated our staff's attention to detail. Hearing that you'll choose us again makes our day! We can't wait to welcome you back to Jazz Hotel Penang. Best wishes, Jazz Hotel Penang

Dear Andi, Thank you for taking the time to share your detailed review. We truly appreciate your kind remarks about our strategic location, spacious apartment, and comfortable bathroom. At the same time, we sincerely apologize for the shortcomings you experienced. Your feedback regarding the musty odor, outdated television, and delayed check-in has been duly noted. Please rest assured that we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards Jazz Hotel Penang

Dear valued guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the bath bomb—it's one of our favorite little touches to make stays more special. We look forward to welcoming you back for another relaxing experience soon. Warm wishes, Jazz Hotel Penang

Dear Zaliza, Thank you for your excellent feedback and for recommending us! We're delighted to hear you enjoyed your stay and look forward to welcoming you back again soon. Warmest regards Jazz Hotel Penang

Dear valued guest, Thank you for your wonderful feedback! We are thrilled to hear you had a fantastic and restful stay with us and enjoyed our clean, comfortable rooms and convenient location. Our team takes great pride in providing a great experience, and your kind words mean a lot. We look forward to welcoming you back again soon! Warm regards Jazz Hotel Penang

Dear valued guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the clean room, easy process, and our hotel's interior. It's great to know the bathroom ventilation worked effectively for you. We look forward to welcoming you back on your next visit! Warm wishes, Jazz Hotel Penang

Dear Nurul, Thank you for your excellent review! We're thrilled you had a pleasant stay and enjoyed our amenities, friendly staff, and prime location near the city and beach. Your feedback on the breakfast and sink is incredibly valuable to us, and we have already noted these points for improvement. We hope to see you again soon for another great experience. Warm regards Jazz Hotel Penang

Dear valued guest, We sincerely apologize for the unclean room and our failure to address your concerns. We have taken immediate action with our team and have issued a partial refund as our apology. Thank you for bringing this to our attention. Best regards Jazz Hotel Penang

Dear Stylo C., What wonderful feedback! We are so pleased you had such a great experience and we can't wait to have you stay with us again. Thank you for choosing us! Warm regards Jazz Hotel Penang

Dear valued guest, Thank you for your incredibly kind words and for choosing to celebrate your honeymoon with us at Jazz Hotel Penang. We are thrilled that our team could make you feel at home and add a special surprise to your stay. We wish you a lifetime of happiness and hope to welcome you back for many future anniversaries! Best wishes, Jazz Hotel Penang

Dear Agnes, Thank you for your kind words! It's a pleasure to know you had a comfortable stay and enjoyed our facilities and staff. We hope to see you again on your next visit! Warm wishes, Jazz Hotel Penang