I book the family room in Da Lat Hoa Nang as described on the app is a room with 1 window + a glass balcony door and a wooden main door. But upon arrival, the hotel was checked in with only 1 glass window + a wooden main door. When I checked in the receptionist called the manager room A3 (right family room), right. The manager said room 204. When I finished checking in and asked the manager, the Family room was already occupied by another family member. If you want to change the next day, I change the room. If you have any complaints, contact the app. I just asked why you asked the customer to contact the app but why the hotel did not. Quang reasoned because he book on it. okie, contact traveloka to inform us about the room condition. I asked if there was any single room left and the room was no longer available. When I went out on the second day of 9:30 am, I told the receptionist that I would transfer to another room for him so that he wouldn't work with the app or clean the old room (my friend said) but around 17h I went back to the hotel and saw the room 303. It was a small, single room, this room had a view of my request. After I finished, I did not agree because I did not change to the right room. I asked him to stay in the room 204 he was staying at. They told me that my room has been rented now. But if you want, you can stay. Then the manager called me with a loud voice and shouted out why he was so difficult, my side had already arranged according to my requirements. After I finished speaking, I interrupted and asked the customer to shut up so that he could finish (the attitude in the opposite direction). The manager continued: my room was so poor, I asked to change a single room and then I refused. I was angry at what I said. 1. From time to time I have never said to criticize the hotel. I just said the room is not in the current state. Monday, I did not request to change a single room. When I reported that the page was incorrect, I would change the room tomorrow because now someone is already at home. Tuesday. You take care of your guests by pushing customers to contact traveloka that you don't deal directly with the app. Wednesday: Your attitude to talking to customers is really bad. Then calling for his room was very cheap already. (2 nights 1148k). I asked to change the room so we sold it to others. If you feel you can't stay in room 303, then look elsewhere and see if there's anything cheaper. If you like me to give you the toilet at the latest 18h you have to move. This time I was angry because they said that they wanted to chase the customers already. Because I was too late to book a hotel, I was staying in a temporary room 303. Single room. On the morning of the third day, another employee came to the reception. When I went out to get a car to go to eat and did not see the car in the beach, I asked outside the hotel gate. It was very painful but I did not want to say more. Car hire outside 100k. Hotels for rent 150k. The first day also left the car in the yard, the third day left my car alone outside no one to look after. They told me to clean the room before 13:00 because it was already rented to the guest. While I had booked the hotel half a month before, I got a check-in room at 7am (but got 14h), then I checked out at 10:00 pm but told me to check out early at the right time. in the exam room, they will come and clean up (I am afraid they will walk on the road like a car. (I asked them to take the exam for a day. I called to think but I didn't ask if it was sold) In the description, The hotel has a credit for early check-in and late check-out. Parking is available, but guests are not allowed. No roof, rain will get wet. Mini bar (not visible). It's messy, dark, the hotel next to the building is very dusty and noisy, the rooms are not soundproofing, the next room is playing the music in my room, I have to find another place to put in the makeshift clothes. I just let it go, so I let it not charge, but I always book a room for 200k to 23h check out .It takes me half a day to go nowhere because of the crap hotel. strange momentum t and for the first time I met this poor hotel in every way. Also last time coming to this hotel The hotel is not soundproof well, no dressing table. Only 1 glass right toilet. The 4-person room only has 2 power outlets. If the refrigerator is plugged in, there is a hole left. If the dryer / kettle is plugged in, the hole ends. Going out is to enjoy and meet this event. Everyone who wants to enjoy should not come here! Rating: Room 4/10 Manager 0/10 (attitude, not friendly, not smiling when accepting guests) Staff: 5/10 Photos attached for everyone to see offline.