8.6
Very Good
From 5,741 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.8

Service and Facilites

8.7

People often mention about Harper Palembang by ASTON
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Staff Friendliness (119)
Ambiance (110)
Bedroom (108)
Distance to City Center (104)
Hotel Area (100)
Bathroom (98)
Taste (94)
Room Space (87)
Variety (87)
Family Friendly (85)
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Traveler Reviews Harper Palembang by ASTON

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Customer reviews
ercha s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Friendly hotel staff, delicious, varied food. Central location with various malls.
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ercha s.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Awesome... delicious food friendly staff. Close to the city center
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Accommodation's Reply
30 Jul 2025
Dear Guest, Mrs. Ercha s, Warmest Greetings from Harper Palembang! Thank you for your positive review. We are delighted to hear that you felt comfortable and enjoyed your stay with us. Your appreciation for the staff's friendliness, the cleanliness of the room, and the variety of breakfast menus motivate us to continue providing the best service. We look forward to welcoming you and your family back to Harper Palembang! Warmest Regards, Ruslan Efendi, Front Office Manager
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LINA
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel staff is friendly, the rooms are clean, and the breakfast is varied. The kids loved staying at this hotel.
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Accommodation's Reply
26 Jul 2025
Dear Guest, Ms. Lina, Warmest Greetings from Harper Palembang! Thank you for your positive review. We are very happy to hear that you and your family, especially the children, felt comfortable and enjoyed your stay with us. Your appreciation for the staff's friendliness, the cleanliness of the rooms, and the variety of breakfast menus motivate us to continue providing the best service. We look forward to welcoming you and your family back to Harper Palembang! Warmest Regards, Ruslan Efendi, Front Office Manager
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Dedi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very friendly staff, good food, clean rooms.
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Accommodation's Reply
26 Jul 2025
Dear Guest, Mr. Dedi S, Warmest Greetings from Harper Palembang! We are delighted to learn that you were satisfied with the friendliness of our staff, the quality of our food, and the cleanliness of your room. This kind of feedback is invaluable to us as we strive to maintain and improve our service. We look forward to welcoming you back to Harper Palembang! Warmest Regards, Ruslan Efendi, Front Office Manager
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Fanny F. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
At first, I thought Harper Palembang would be the same as the one in Jakarta—not so great, with hot air conditioning. But it turns out Harper Palembang is much, much better. It's bigger, more comfortable, has cold air conditioning, and offers a wide selection of delicious food. The location is also strategic, very close to restaurants and shopping centers. ❤️ With an affordable price, I was more than satisfied staying here with my family.
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Accommodation's Reply
26 Jul 2025
Dear Guest, Ms. Fanny f n, Warmest Greetings from Harper Palembang! Thank you for your wonderful, detailed and enjoyable review. We are delighted to know that you were satisfied with our facilities, room comfort, food quality, and strategic location. Your appreciation for the comfort of the air conditioning, delicious food variety, and affordable prices really motivate us to continue providing the best service for every guest, especially for your beloved family. We look forward to welcoming you and your family back to Harper Palembang in the future! Warmest Regards, Ruslan Efendi. Front Office Manager
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Ikke Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've stayed here 4 times and never get bored. The service is good, the staff are friendly, the rooms are clean and tidy, and the food is delicious🥰
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Accommodation's Reply
22 Jul 2025
Dear Guest, Mrs. Ikke Y, Warmest Greetings from Harper Palembang. Thank you for your trust in Harper Palembang — we are truly honored to have been your choice for four stays! We are delighted to know that you are consistently satisfied with our service, the friendliness of our staff, the cleanliness and tidiness of our rooms, and the deliciousness of our dishes. Comments like these are an encouragement to our entire team to continue providing a comfortable and excellent stay experience at every opportunity. We look forward to your fifth visit! Warmest Regards, Ruslan Efendi, Front Office Manager
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
4 days 3 nights stay at Harper Palembang for business was very impressive, even though the hotel location is on the main road with heavy traffic until midnight but the soundproofing in the room is very good and can rest comfortably, the room is spacious, clean and fragrant, for the TV maybe needs to be upgraded to the current version, the bathroom is clean, the breakfast menu is varied and tastes delicious, other facilities are quite a lot such as swimming pool, fitness, etc., all staff are friendly and always greet you, beside the hotel area there is always a Blue Bird taxi ready if you want to go out or order a taxi online, those who are bored of ordering dinner online around the hotel there are many sellers of pecel lele etc., the taste is delicious and the price is very affordable, if you want to go to the PTC mall it is also close, for those who want a staycation it is recommended.
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Accommodation's Reply
19 Jul 2025
Dear Valued Guest, Warm greetings from Harper Palembang! Thank you for choosing Harper Palembang for your business trip and for this very comprehensive and positive review. We are delighted to learn that your 4-day, 3-night stay with us was comfortable and memorable, from the comfort of our soundproofed rooms, to the cleanliness, to the friendliness of our staff. We also appreciate your feedback regarding the in-room TVs, which we will use to evaluate our service quality in the future. We are delighted to know that our strategic location, easy transportation options, and the variety of local culinary delights around the hotel contributed to your stay. Your recommendation means a lot to us, and we look forward to your next visit — whether for business or a staycation with your family. Warmest Regards, Ruslan Efendi, Front Office Manager
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Comfortable hotel, spacious room size for a budget of 600 thousand with a breakfast with a lot of menu choices, all staff are friendly and always greet, the swimming pool is quite large, next to the hotel there is Indomaret, in the hotel area there is also a Blue Bird taxi stand for those who don't like online taxis, to the PTC mall is also close, for those who don't like the hassle of ordering food online for dinner around the hotel there are many sellers of pecel lele and the taste is delicious with standard prices, for those who want a staycation, it is recommended
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Accommodation's Reply
15 Jul 2025
Dear Guest, Warm greetings from Harper Palembang! Thank you so much for taking the time to write such a detailed and positive review. We are delighted to hear that you enjoyed the comfort of our hotel, the spacious and affordable rooms, the varied breakfast options, and the friendliness of our entire staff. We are also pleased that our hotel's location made it easy for you—both with access to Indomaret, the on-site Blue Bird, and the local culinary delights nearby. It's great to know that your staycation was smooth and enjoyable. Reviews like these are invaluable to us and serve as motivation to continue maintaining the quality of our service. We look forward to your next visit to Harper Palembang! Warmest Regards, Ruslan Effendi, Front Office Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good and very friendly in terms of service
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Accommodation's Reply
15 Jul 2025
Dear Guest, Warmest Greetings from Harper Palembang. We are delighted to hear that your experience with us was a good one. Positive comments like this mean a lot to our team and encourage us to continue to maintain the quality of our service. We look forward to welcoming you back again soon! Warmest Regards. Ruslan Effendi, Front Office Manager
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N***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff and service are good and friendly to customers.
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Accommodation's Reply
15 Jul 2025
Dear Guest, Warmest Greetings from Harper Palembang. We are delighted to hear that your experience with us was a good one. Positive comments like this mean a lot to our team and encourage us to continue to maintain the quality of our service. We look forward to welcoming you back again soon! Warmest Regards. Ruslan Effendi, Front Office Manager
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H***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very impressive, comfortable, neat, clean, delicious breakfast, especially the friendly staff.
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Accommodation's Reply
19 Jul 2025
Dear Valued Guest, Warm greetings from Harper Palembang! Thank you for your very positive review. We are delighted to hear that your stay was memorable, comfortable, and enjoyable—from the cleanliness of the room, the tidiness, the delicious breakfast, to the friendliness of our team. Comments like these are a great motivation for us to continue providing the best service. We look forward to your next visit at Harper Palembang! Warmest Regards, Ruslan Efendi, Front Office Manager
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel atmosphere is comfortable, all the staff are friendly and always greet you, the room size is spacious for a standard price, the food is delicious and there are many choices.
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Accommodation's Reply
15 Jul 2025
Dear Guest, Warmest Greetings from Harper Palembang. Thank you for your positive and detailed review. We are delighted to hear that you enjoyed the hotel's ambiance, the friendliness of our staff, and the spaciousness of our rooms, which met your expectations. We also greatly appreciate your appreciation for the variety and flavor of our food. Feedback like this is a great motivation for our team to continue providing the best service and experience for every guest. We look forward to your next visit at Harper Palembang! Warmest Regards. Ruslan Effendi, Front Office Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I like the breakfast, there are many menus and it's delicious, the hotel smells clean.
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Accommodation's Reply
12 Jul 2025
Dear Guest, Warmest Greetings from Harper Palembang. Thank you for your positive review! We are delighted to hear that you enjoyed our varied breakfast menu and felt comfortable with the cleanliness and refreshing aroma of our hotel. This kind of feedback means a lot to us as we strive to provide the best possible experience for every guest. See you again on your next visit to Hotel Harper Palembang! Warmest Regards, Ruslan Effendi, Front Office Manager
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T***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Highly recommended, the main choice for every trip to Palembang
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Accommodation's Reply
12 Jul 2025
Dear Guest, Warmest Greetings from Harper Palembang. Thank you very much for your trust and for making Hotel Harper your first choice every time you visit Palembang. We are very happy to be a part of your pleasant stay. We look forward to welcoming you back on your next visit! Warmest Regards, Ruslan Effendi, Front Office Manager
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T***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Recommended, every time you go to Palembang, you definitely stay here.
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Accommodation's Reply
12 Jul 2025
Dear Guest, Warmest Greetings from Harper Palembang. Thank you very much for your trust and for making Hotel Harper your first choice every time you visit Palembang. We are very happy to be a part of your pleasant stay. We look forward to welcoming you back on your next visit! Warmest Regards, Ruslan Effendi, Front Office Manager
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T***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Recommended, my favorite hotel every time I go to Palembang.
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Accommodation's Reply
10 Jul 2025
Dear T*A. Warmest Greetings from Harper Palembang. Thank you for sharing your experience during your stay at Harper Palembang, we are very happy to know that you are very satisfied with the quality of our products and services, we will continue to strive to provide the best to our guests, we hope to be able to serve you again on your next visit. Warmest regards. Ruslan Efendi. Front Office Manager.
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Muhammad f. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very impressive, good food, ok service, close access
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Accommodation's Reply
12 Jul 2025
Dear Guest, Mr. Muhammad FA. Warmest greetings from Harper Palembang. Thank you for your very positive review! We are delighted to know that you were impressed with your stay at Harper Palembang, from the delicious food, the excellent service, to our convenient location. We hope to welcome you back again soon! Warmest regards, Ruslan Effendi, Front Office Manager
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M***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 week(s) ago
kamar mandinya ga pernah digosok ya, diseka pake tisu aja kerak di wastafel belum lagi lantai kamar mandi kuning kerak dimana2 selimut nya juga ada bercak2 coklat
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Accommodation's Reply
12 Jul 2025
Dear Guest, Mr. Muhammad FA. Warmest Greetings from Harper Palembang. Thank you for taking the time to share your experience during your stay with us. We sincerely regret and apologize for the inconvenience you experienced, especially regarding the cleanliness of the bathroom and the condition of the linens. This clearly does not reflect the standard of cleanliness and service we strive to provide to our guests. We have forwarded your feedback to the housekeeping team for immediate evaluation and comprehensive corrective action. We will also conduct retraining to ensure that cleaning procedures are carried out more optimally. Once again, we apologize for this inconvenience and greatly appreciate your feedback as a basis for future improvements. We hope to have the opportunity to welcome you back with a much better experience. Warmest Regards, Ruslan Effendi, Front Office Manager
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Overall, I had a very comfortable two-night stay here. The bathroom and room were clean. The staff was very helpful and informative. The room was also quite spacious, even though it was only a deluxe room.
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Accommodation's Reply
10 Jul 2025
Dear R*i. Warm greetings from Harper Palembang. Thank you for sharing your experience during your 2-night stay at Harper Palembang. We are very happy to know that you are very satisfied with the quality of the cleanliness of the room and the service from our staff. We will continue to strive to provide the best to our guests. We hope to be able to serve you again on your next visit. Warm regards. Ruslan Efendi. Front Office Manager.
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Overall it was very comfortable to stay here for 2 nights. The bathroom and room were clean. The staff were very helpful and informative. The room size was also quite spacious even though it was only a deluxe. Hopefully I could come back to Palembang. But yesterday I got a ticket at an intersection near Harper Hotel. Mr. Isilop asked for 450 thousand. Even though there were no signs that at the intersection you can't go straight, you have to turn left. Gee! Such a ripp off mentang2 car plate B huhu
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Accommodation's Reply
12 Jul 2025
Dear Guest, Warm Greetings from Harper Palembang. Thank you very much for sharing your experience at the Harper Palembang Hotel. We are delighted to hear that you enjoyed your two nights here, particularly the cleanliness of your room and bathroom, the spaciousness of the room, and the helpful and informative service of our staff. Reviews like these mean a lot to us. Regarding the unpleasant experience on the road around the hotel, we are sorry to hear about it. While it is beyond our control, we understand how uncomfortable such a situation can be, especially for guests from out of town. We hope this does not diminish your overall positive impression of Palembang. We look forward to welcoming you back in the future for a more enjoyable and hassle-free experience. Warm Regards, Ruslan Effendi, Front Office Manager
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