Neo+ Waru Sidoarjo by ASTON

Explore Neo+ Waru Sidoarjo by ASTON
8.5
Very Good
From 4,915 reviews
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Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.6

Service and Facilites

8.6

People often mention about Neo+ Waru Sidoarjo by ASTON
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Staff Friendliness (145)
Bedroom (131)
Ambiance (122)
Room Space (114)
Bathroom (112)
Accessibility (109)
Hotel Area (99)
Check-in/out Time (98)
Taste (86)
Distance to City Center (85)
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Traveler Reviews Neo+ Waru Sidoarjo by ASTON

Number of reviews per page
20
40
Customer reviews
C***r
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10.0
/10
Reviewed 17 hour(s) ago
Everything was good, fast service without waiting. 2:00 PM
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Verified Traveler
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9.7
/10
Reviewed 6 day(s) ago
My first stay was immediately enjoyable. I'll definitely return if I ever come back to Surabaya.
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L***a
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8.2
/10
Reviewed 2 week(s) ago
The hotel's location is very strategic, close to the city center.
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P***o
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Transit
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9.1
/10
Reviewed 3 week(s) ago
The hotel staff was friendly and courteous. For your information, the air conditioning in my room, 605, wasn't cooling. Overall, I had a pleasant stay at Hotel Neo+ Waru.
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Wendi A.
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Business
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9.7
/10
Reviewed 4 week(s) ago
The hotel is nice and located quite close to the airport. The staff is friendly and the rooms are quite spacious. It will probably become my go-to hotel for future visits to Surabaya or Sidoarjo. Thank you to the entire hotel management for providing excellent service.
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Accommodation's Reply
21 Sep 2026
Thank you so much for your wonderful review and appreciation of our team and management! We are delighted that you were impressed with our convenient location near the airport, the comfort of our spacious rooms, and the friendly service from our staff. We are honored to know that we will be your first choice when visiting Surabaya or Siddharjo. We hope to welcome you back again on your next visit with the best service.
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A***s
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Staycation
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8.4
/10
Reviewed 7 week(s) ago
The AC wasn't cold enough, and after complaining three times, we were finally moved to another room. If you know that some of the AC units in a room are problematic, it's best not to give them to guests.
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Accommodation's Reply
01 Sep 2026
Thank you for sharing your experience and feedback with us. We apologize for the inconvenience you experienced due to the air conditioning not being sufficiently cool, and the fact that the issue required multiple complaints before being finally resolved. We understand this may have affected your comfort during your stay. Your suggestion regarding checking the air conditioning system before renting out rooms is very important to us. We will work with the relevant team to ensure that rooms with technical issues are not sold until confirmed to be in perfect working condition. Thank you for helping us improve, and we hope to provide you with a more comfortable experience on your next stay.
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Alyssa R.
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Transit
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9.1
/10
Reviewed 8 week(s) ago
Check-in was easy, the staff and service were excellent, the breakfast was delicious with lots of variety, and most importantly, my son devoured his fried rice. He also loved the pastries, as he's a picky eater. The room and air conditioning were excellent. Thanks.
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Accommodation's Reply
20 Aug 2026
Thank you so much for taking the time to write such a wonderful review. We are delighted to hear that you enjoyed your stay and were pleased with the warm and friendly service from our staff. We are especially glad to hear that your child, who is usually a picky eater, enjoyed the fried rice and bread. Thank you again for your compliments on the room and the air conditioning. We hope to welcome you again. We hope you and your family had a wonderful time at Neo + Wal Sidoarzo Hotel.
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A***f
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9.4
/10
Reviewed 9 week(s) ago
The staff were very friendly and accommodating.
1 people find it helpful
Accommodation's Reply
20 Aug 2026
Thank you very much for your kind feedback. We are delighted to hear that our team was friendly and accommodating throughout your stay. Your appreciation means a lot to us and will certainly be shared with the team. We look forward to welcoming you back to Neo+ Waru Sidoarjo for another pleasant stay.
D***i
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Transit
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10.0
/10
Reviewed 10 week(s) ago
It's definitely worth staying here. It's very close to the airport and easy to access. The food is varied and delicious. The rooms are very cozy and clean.
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Accommodation's Reply
20 Aug 2026
Thank you so much for your wonderful review. We are delighted to hear that you had a fantastic time at NeoPlus Wal Sidoarjo Hotel. We are very glad that you were pleased with the hotel's excellent location and easy access to Juanda Airport. We are also glad that you enjoyed the delicious food and had a comfortable stay in our clean and comfortable rooms. Your compliments encourage all of our staff to strive to provide the best service every day. We hope to welcome you back again.
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A***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Strategic location, close to everywhere, next to the terminal and near the toll road, near the airport, hospital, mall, etc.
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Accommodation's Reply
20 Aug 2026
Thank you for your kind review. We are pleased to know that NeoPlus Wal Sidoarjo Hotel is located near the train station, highway, Juanda Airport, hospital, and shopping mall. This convenient accessibility is one of our hotel's most important strengths, and we hope it made your trip even more comfortable. We look forward to welcoming you again.
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M***M
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Business
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9.7
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful, and the hotel facilities were also complete.
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Accommodation's Reply
20 Aug 2026
Thank you very much for your valuable feedback. We are delighted that the warm welcome and friendly service from our staff made your stay comfortable, and we are glad that our facilities met your needs. Your compliments are a great encouragement to all our staff and will motivate us to continue striving for high-quality service in the future. We hope to welcome you back again. See you soon at Neoplus Waru Sidoarzo!
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Rifkah
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Business
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10.0
/10
Reviewed 11 week(s) ago
Fast, friendly service, overall great.
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Accommodation's Reply
20 Aug 2026
Thank you so much for your valuable feedback. We are delighted to hear that you were satisfied with our prompt and courteous service. Your compliments are a great encouragement to all the staff at Neo+ Waru Sidoarjo, and we will continue to strive to provide the best service to all our guests. We hope to welcome you back again. We wish you a pleasant stay.
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R***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
One of the hotels that is a choice and strategic location to Surabaya, Waru station, Bungurasih terminal, and the airport.
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Accommodation's Reply
20 Aug 2026
Thank you so much for your kind review. We are delighted to know that Neo Plus Waru Sidoarjo was the right choice for you. We especially appreciate your appreciation of our excellent location, conveniently accessible to Surabaya city center, Waru Station, Bangla Bus Terminal, and Juanda Airport. We will continue to strive to provide comfortable services and meet your travel needs. We hope to welcome you back to Neo Plus Waru Sidoarjo again.
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C***a
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Staycation
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9.4
/10
Reviewed 12 week(s) ago
Unfortunately, the beds weren't what I ordered. I ordered one large bed but was given two single beds.
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Accommodation's Reply
20 Aug 2026
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the mismatched bed type you booked. We understand this can be frustrating, especially if you selected a king-size bed when making your reservation. We recommend that you contact the hotel to confirm bed availability before booking. We appreciate your understanding and hope to provide you with a better experience on your next stay.
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Verified Traveler
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10.0
/10
Reviewed 12 week(s) ago
Very effective and helpful for family needs
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Accommodation's Reply
20 Aug 2026
Thank you so much for your valuable feedback. We are delighted that you enjoyed your stay at Neo+ Waru Sidoarjo and that we were able to meet your family's needs. Your comfort and satisfaction are our greatest pleasure. We hope to welcome you back again.
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Verified Traveler
icon-Transit
Transit
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10.0
/10
Reviewed 13 week(s) ago
The hotel is close to the Bungurasih terminal so it is highly recommended for those who want to continue their journey by bus.
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Accommodation's Reply
21 Jul 2026
Thank you for your positive review. We are pleased to know that our hotel is located near Bangurasih Bus Station, which is convenient for you and provides an excellent place to rest before continuing your journey by bus. Thank you for your suggestion, and we hope to welcome you back on your next visit.
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sari s. m.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 13 week(s) ago
check in express reception komunikatif
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Accommodation's Reply
21 Jul 2026
Thank you for your positive review. We are delighted to hear that the check-in process was quick and that you were satisfied with the receptionist's excellent communication skills. We will share your compliments with our team to inspire us to continue providing excellent service. We hope to welcome you back on your next visit.
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Mochamad M.
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10.0
/10
Reviewed 14 week(s) ago
It's the best 👍. Experience in a spacious meeting place and stay overnight. Great, great.
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Accommodation's Reply
13 Jul 2026
Thank you so much for your excellent review and feedback. We are delighted to hear that you had a comfortable stay and conference at Neo+ Waru Sidoarjo, and we are pleased that our spacious and comfortable meeting rooms met your expectations. Your compliments are a great encouragement to all our staff, and we will strive to further improve our services. We look forward to welcoming you back again and hope you will have another comfortable time holding your meetings and relaxing at Neo+ Waru Sidoarjo in the future.
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irianatauli
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The staff is friendly, the breakfast is delicious and varied, and the air conditioning is cool.
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Accommodation's Reply
13 Jul 2026
Thank you so much for taking the time to write such a positive review. We are delighted to hear that you were impressed with our friendly staff, varied breakfast menu, and comfortable and cozy rooms. Such reviews are a great encouragement to all our staff to further improve our services. We hope to welcome you back again. We look forward to your next stay.
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Eko S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
I love this hotel's special Javanese wine, which you can't find anywhere else. I even bought 6 bottles as souvenirs for Medan.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Thank you so much for your review and compliments on Neo+Wal Sidoarjo Hotel. We are delighted to hear that you enjoyed our signature Javanese wine and purchased it as a souvenir for family and friends staying in Medan. Your encouraging words motivate us to work even harder to provide memorable experiences for all our guests. We hope you will return to Neo+Wal Sidoarjo Hotel again and try our other delicious food and drinks.
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Number of reviews per page
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