The hotel staff is friendly and the service is very good.

Not bad for a 3-star hotel. It's a congested area, apparently. It's very close to Waru Station, so it's a bit noisy every time a train passes. The bed is comfortable, the hair dryer is good (hair dries quickly), no mineral water, instead there's a water dispenser in the hallway. Breakfast is okay.

Room stink cigarettes. I’m no smoker

The hotel staff were very friendly and very helpful during the check-in process.

Excellent everything Thank you for everything you have given.

Nice, could be another option. However... the smoking room is stuffy when smoking, and the exhaust doesn't seem to work properly.

There was trouble in the morning after checking out the night before and it was uncomfortable in the room, but the staff know how to handle complaints very well, when contacted via WhatsApp they were very responsive and helpful, overall good.. thanks all

Good, good service, the room is also neat and clean.

Close access to Juanda Airport, comfortable place, spacious bedroom, smooth Wi-Fi access, soundproof.

Mint non-smoking room but blanket smells of cigarettes and bathroom sink faucet is broken

The perfect place for coffee lovers, you can relax in front of the hotel with the presence of Excelco

Good for stay with warm welcoming staff

Strategic and friendly service

Great, I will stay again at Neo Waru

The check-in process was fast and the staff were friendly.

The check-in and check-out process was fast, the team was quick, thank you, Ms. Tesa.

Comfortable place dan welcoming staff

I could check in before 2 p.m., which made things easier for me because I could immediately rest. The check-in and checkout process was easy.

The check-in service is relatively fast, the hotel is strategically located close to the activity venue, there is sufficient parking for four-wheeled vehicles, the rooms are clean with well-functioning facilities, the breakfast menu is quite varied with flavors that suit the palate, and the hotel staff are friendly.

The room was clean, check-in was fast, and the breakfast menu was varied. It's just that the location is not very good, it's far from the main road.