Hi H***o,
Warmest greeting from The Zuri Hotel Pekanbaru,
Thank you for sharing your feedback. We sincerely apologize for the delay during your check-in process. On the day of your arrival, our hotel experienced a very high occupancy from the previous night, which required additional time for our housekeeping team to thoroughly prepare and inspect rooms after check-out to ensure they met our quality standards.
We truly appreciate your patience and understanding. Your feedback encourages us to continuously improve our efficiency while maintaining the comfort and cleanliness our guests expect. We look forward to welcoming you back for a smoother experience on your next visit.
Regards,
Mardi
General Manager