Overall Ratings & Reviews The Zuri Pekanbaru

Hi Iwan A.F, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable asset to us and further motivates us to provide even better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Mardi General Manager

Dear L*y, Thank you for taking the time to share your experience at our hotel. First of all, let me extend my sincerest apologies for the inconvenience and unpleasant experience you experienced, particularly regarding your interaction with our staff and the check-out process, which did not meet your expectations. We deeply regret any unfriendly behavior from our staff, as this does not reflect the standard of service we strive to provide to all our guests. Regarding the spoon incident mentioned during check-out, this could have been communicated much better and more carefully, without making you feel uncomfortable. We will immediately conduct an evaluation and retraining of all our staff, especially those on duty at the time, to be more sensitive and professional in their communication. We greatly appreciate your feedback and will use it as a basis for introspection to improve our service going forward. Once again, we apologize for this unpleasant experience and hope to have the opportunity to welcome you back with a much better experience that meets your expectations. Regards, Mardi. General Manager

Hi Satri, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to review us. We are delighted to be your first choice every time you visit Pekanbaru. We look forward to your next visit and will continue to provide the best service. Regards, Mardi, General Manager

Hi J*o, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. We apologize for any inconvenience you experienced during your stay. We will strive to resolve the issues you have raised. Thank you for your review. We hope your experience will serve as an evaluation for us in providing better service in the future. Regards, Mardi. General Manager

Hi T*T, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service for you. Regards, Mardi. General Manager

Hi Heri Y., Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us and serves as further motivation to provide better service in the future. We look forward to your next visit and will continue to provide the best service for you. Regards, Mardi, General Manager

Hi D*a, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service for you. Regards, Mardi. General Manager

Hi Joly, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. We apologize for any inconvenience you experienced during your stay. We will strive to address the issues you have raised. Thank you for your review. We hope your experience will serve as an evaluation for us in providing better service in the future. Regards, Mardi, General Manager

Hi Guest, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to give us a rating. We are very happy to hear that you enjoyed the comfort of the room and the breakfast we provide. Cleanliness and quality of service are always our priorities, and your comments are a motivation for the entire team to continue to provide the best. We look forward to your next visit and we will always provide the best service. Cheers, Manager. General Manager

Hi R*i, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. We apologize for your inconvenience with the availability of our parking area. We need to inform you that our parking area is located around the hotel complex and Transmart, so the availability of space is very much. Our team will always direct you in any condition, and when it rains we also provide umbrellas to pick you up when you get off the vehicle. We will evaluate the procedures that have been implemented. The experience you share is a valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next arrival and we will always provide the best service for you. Cheers, Mardi. General Manager

Dear Mr. Dani A. G, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. We apologize for the inconvenience you experienced while staying with us. We will evaluate and provide comprehensive training to the department related to your review. During breakfast, in order to maintain guest comfort, we implement a "traffic light system" in breakfast time arrangements. This is expected to avoid crowding during breakfast. We thank you for your honest review. We hope that the experience you share can be an evaluation and motivate you to provide better service in the future. We look forward to your next visit and we will always provide the best service for you. Cheers, Asni Alexia Lim. General Manager

Hi Jundi, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. The experience you shared is a valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next arrival and we will always provide the best service for you. Cheers, Asni Alexia Lim. General Manager

Hi B*i, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. The experience you shared is a valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next arrival and we will always provide the best service for you. Cheers, Asni Alexia Lim. General Manager

Hi A*s, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. The experience you shared is a valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next arrival and we will always provide the best service for you. Cheers, Asni Alexia Lim. General Manager

Hi M*a, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. The experience you shared is a valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next arrival and we will always provide the best service for you. Cheers, Asni Alexia Lim. General Manager

Hi m syahrul, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to give us a rating. We are very pleased to know that you feel comfortable with our room, satisfied with the friendly staff service, and enjoy our swimming pool facilities located on the top floor. Comments like this are certainly an additional motivation for our entire team. We look forward to your next arrival and we will always provide the best service. Cheers, Asni Alexia Lim. General Manager

Hi Guest, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to give us a rating. We are very happy to hear that you enjoyed your stay at our hotel. We look forward to your next visit with even better service. We look forward to your next visit and we will always provide the best service. Cheers, Asni Alexia Lim. General Manager

Hi Zulfan, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to give us a rating. We are very pleased to know that the check-in process went smoothly, our staff provided friendly service, and you enjoyed the pool facilities and the comforts we provide. We look forward to your next visit and we will always provide the best service. Cheers, Asni Alexia Lim. General Manager

Hi Guest, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to give us a rating. We are very happy to know that you feel comfortable with our room, our services, and the friendliness of the helpful staff during your stay. We look forward to your next visit and we will always provide the best service. Cheers, Asni Alexia Lim. General Manager

Hi Guest, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to give us a rating. We are glad to hear that the service from our team left a positive impression. Regarding the room size, your feedback is highly appreciated. We look forward to your next visit and we will always provide the best service. Cheers, Asni Alexia Lim. General Manager