8.7
Very Good
From 1,323 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.1

Location

9.1

Service and Facilites

8.9

People often mention about PassGo Thamrin
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Distance to City Center (30)
Accessibility (25)
Staff Friendliness (25)
Ambiance (25)
Hotel Area (25)
Bedroom (23)
Bathroom (22)
Wifi (21)
Surroundings (16)
Room Space (16)
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Traveler Reviews PassGo Thamrin

Number of reviews per page
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40
Customer reviews
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Nice & clean! But sometimes they forget to give the towels
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E***e
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
Fast check-in. IDR 50,000 deposit. Store your shoes in the locker. Wear the sandals provided. Towels, blankets, toothbrushes, and soap are provided.
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Atrianta D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room is very clean and smells good
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
Clean and value for money. Minus the shower gel in the bathroom
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Irwin F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
please upgrade the application Passgo (slow respon, hang) in room panel control cant be used (switched off). Shower dirty, slow water from shower, no soap holder on bathroom
2 people find it helpful
Aferza R.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
It was beyond expectation. The staff was friendly and very helpful since the first arrival, the check in process was easy and fast, the room/capsule was very comfortable, and the bathroom was far from dirty/filthy. Recommended 👍🏻
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
It just so happened that there was a problem with the water pump, which was a perfect coincidence. But so far I like staying here.
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A***E
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Overall it's good for a capsule hotel, the only downside is that the shower has little water.
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Ahmad A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staff was very friendly, clean, and comfortable.
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Priscila
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
staff very helpful. the location is strategic, near GI and PI. the room is good enough, pantry oke, attention for bathroom, need clothes hook.
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Arie M.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 11 week(s) ago
Not recomended! Malam pertama saya menginap di type room box. Toiletnya kalau di flush airnya menguap. Jadi Kuala Lumpur bab tidak bisa di flush. Ada 2 WC keduanya sama. Di dalam shower hanya ada 1 gantungan baju tanpa ada tempat untuk kita menaruh toiletris. Sehingga mandi sangat tidak nyaman krn bingung menaruh peralatan mandi. Kasurnya keras banget kaya kayu. Awalnya saya tidak berniat menulis review ini. Namun. Yang paling membuat saya marah adalah. Hari ke 2 saya pindah ke type kapsul karena saya hanya akan stay sebentar saja. Sebelum saya membayar saya sudah tanya apakah sy bs mendapatlan kapsul yg di bawah. Dan semua yg ada di reception bilang bisa. Saya sudah request dan memastikan skali lagi bahwa sy bs di capsul yg bawah. Lalu sy bayar dan sy pergi dan koper berada di concierge. Sekitar jam 1 pagi sy datang dan check in sy kecewa skali ternyata saya dapat kapsul yg diatas! Padahal sy kesulitan naik turun tangga karena kaki saya sedang sakit dan saya akan sering ke kamar mandi di tengah malam. Sayangnya sy datang di jam 1 malam dimana sy sudah tidak mampu lagi pindah hotel! Duh kecewa banget banget banget! Kuala Lumpur tau gak bisa lebih baik saya tidak pindah kamar atau bahkan sy akan pindah hotel. Amat sangat kecewa!
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2 people find it helpful
J***y
icon-Business
Business
icon-origin-TRAVELOKA
7.1
/10
Reviewed 11 week(s) ago
actually the location is quite good. but there are some points that make me uncomfortable. 1. I happened to check in at 13.00 but was still not allowed on the grounds that the check-in time was at 14.00 and what was less suitable to hear was because the staff said that if you want to check in at that time, you will be charged 100 thousand which is half the price of the room. 2. the shower water is very small and not suitable for bathing. 3. The AC in the capsule room was turned off around 3 am. as a result I sweated in the capsule and checked out at 6 am.
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1 people find it helpful
Candra
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
the mainstay capsule hotel when you are visiting the city center, the capsule rooms for women and men are separated. clean rooms, clean pantry, complete clean toiletries. the capsule bathroom on the 2nd floor, the women's one at the end, seems to need repairs, the hot water tap is dead and there is no soap, maybe if it is not for use, a sign can be given. there is a prayer room. there is an outdoor area
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Accommodation's Reply
06 May 2025
Thank you for your review. We apologize for any inconvenience you experienced during your stay. Your feedback is very valuable for us to continue improving our quality, We hope to provide a better experience on your next visit.
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yulia a.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
The staff is friendly, the place is clean, and access everywhere is really easy.
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1 people find it helpful
Accommodation's Reply
06 May 2025
Thank you very much for your positive review! We are very happy to know that you enjoyed your stay at Passgo Thamrin. We hope to welcome you back in the future. Warm regards from our entire team.
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P***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 16 week(s) ago
The toilet in the bathroom in room 2 is very dirty, the shower water is very small, making it very difficult to take a shower, there is no hot water either, the pod room is not soundproof, the sound from the next room can be heard very clearly in the other rooms.
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1 people find it helpful
Accommodation's Reply
06 May 2025
Thank you for your review. We apologize for the inconvenience you experienced during your stay. Your feedback is very valuable for us to continue improving our Cleanliness. We hope to provide a better experience on your next visit.
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Kent I.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
The rooms are clean, comfortable, the staff are friendly and there are lots of food stalls around.
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A***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The hotel staff is very friendly, the room is very comfortable and cool, cleanliness is very well maintained, clean towels, quite satisfying. It's just that the water heater in the bathroom that I tried didn't work.
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M***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
The place is clean, comfortable, strategic location and affordable price.
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D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Passgo Thamrin has improved a lot about the cleanliness of its bathrooms. Next, maybe there will be shelves provided to put things in the bathrooms.
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4 people find it helpful
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Rudin H. D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
close to everywhere, easy to find food
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1 people find it helpful
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