7.9
Pleasant
From 133 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.7

Meal

7.7

Location

8.3

Service and Facilites

8.0

People often mention about Hotel Bukit Serelo Lahat
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Bathroom (6)
Distance to City Center (5)
Accessibility (5)
Surroundings (4)
Ambiance (4)
Room Space (4)
In-room Dining (4)
Family Friendly (3)
Staff Friendliness (3)
Soundproof (3)
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Traveler Reviews Hotel Bukit Serelo Lahat

Number of reviews per page
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40
Customer reviews
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Ayu S.
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8.8
/10
Reviewed 3 week(s) ago
in room 313 the water is not flowing fast, it is not comfortable for defecating and bathing. even though I have reported it to the officer, there is still no change
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J***r
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Transit
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8.4
/10
Reviewed 4 week(s) ago
The service is very good, the food is delicious. There is a swimming pool, but the toilet needs a lot of attention. But other than that, this hotel is really worth it, the best hotel.
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1 people find it helpful
Reska S. D.
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Transit
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6.2
/10
Reviewed 23 week(s) ago
Hotel is not well maintained. Not clean.
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Yunita s.
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Staycation
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9.4
/10
Reviewed 24 week(s) ago
Overall I always like staying here. Because I have been to Lahat several times and always stay here. The hotel staff is also very nice and friendly, there is also a swimming pool that is very clean.
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Apriansya
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Business
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9.1
/10
Reviewed 25 week(s) ago
Overall good, just the facilities need to be updated
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A***w
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Business
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8.6
/10
Reviewed 26 week(s) ago
The bathroom door could not be locked, the hotel wifi also often had errors and often could not be used.
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Astrid R.
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8.8
/10
Reviewed 36 week(s) ago
Friendly staff. Water needs to be given more attention, not strong enough and clean. Very strategic location close to the market especially at night.
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2 people find it helpful
y***i
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Leisure
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6.9
/10
Reviewed 52 week(s) ago
All facilities are okay but look more at the cleanliness of the room. The swimming pool is okay, but busy with visitors from outside.
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M***d
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Business
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10.0
/10
Reviewed 54 week(s) ago
Very happy and very satisfied, Boss.
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1 people find it helpful
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Fitrah G.
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Transit
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5.9
/10
Reviewed 56 week(s) ago
Musty pillows, no amenities, dirty bathroom walls, shabby towels, air conditioning not cold, no mineral water.
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zulzan m.
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8.4
/10
Reviewed 62 week(s) ago
Kamar double deluxe. Mohon kebersihan kamarnya di jaga. Banyak kotoran cicak. Lapor house kiping untuk bersihin.
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Accommodation's Reply
16 Apr 2024
Thank you for the complaint and input. We apologize for any inconvenience while using our facilities.
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Joseph H. D. A.
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6.1
/10
Reviewed 73 week(s) ago
Hotel tua, tidak ada air panas untuk mandi. Tidak ada lift. Terlalu mahal dibandingkan fasilitasnya. Sarapan lumayan. Pintu kamar tidak ada kunci tambahan. Masih pakai TV tabung dengan channel terbatas. Kalau hanya untuk tidur boleh lah, tapi rugi karena mahal.
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Accommodation's Reply
19 Feb 2024
Thank you for your input, sir, but I'm sorry, the type you took doesn't have hot water facilities. Once again, thank you very much sir for the advice.
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okta
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6.0
/10
Reviewed 76 week(s) ago
The extra mattress is expensive, the mattress is very thin like cloth.
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Wahyudi R.
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8.5
/10
Reviewed 78 week(s) ago
Great location, lots of snacks outside. The cleanliness of the rooms and bathrooms is quite good. Only there is no hot water in the room. Bathe.
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Ginggy l. p.
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5.8
/10
Reviewed 81 week(s) ago
This disclaimer is feedback from us that we felt during our stay. * The purpose of criticism is to be constructive. 1. Room cleanliness still needs to be improved. 2. There is no water heater (perhaps when we booked the room we didn't check the facilities because they were considered hotel standard). 3. We don't have high expectations for breakfast because it is also in a small area, but compared to other hotels in other areas, it is far behind. Thank you and hopefully the future will be better.
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3 people find it helpful
Alfariezka F.
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6.5
/10
Reviewed 93 week(s) ago
Service is quite good, but lacking in room comfort due to the condition of the hotel which is a little poorly maintained, for food when compared to room prices there are too few menu choices.
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1 people find it helpful
Wahyu
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6.3
/10
Reviewed 123 week(s) ago
The place is good, the service is pretty good, the facilities are complete according to the room type, the air conditioner is really cold, but what is really a shame is that the water is very small.
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7 people find it helpful
Lenny Simbolon
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6.0
/10
Reviewed 127 week(s) ago
Very standard, with minimal facilities.
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2 people find it helpful
ririen a.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 127 week(s) ago
Sangat recommended deh, harganya standar untuk hotel yang ada kolam renangnya, bakal jadi penginepan tetap nih kayaknya setiap liburan ke Lahat.
4 people find it helpful
Teddy I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 164 week(s) ago
Recommended Hotel, The afforable price with full of service and located in the middle of Lahat city nearby the variety culinary and groceries. Thanks to Mr. Zulfikar to assist us while staying at the Hotel.
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