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Traveloka (26)

6.7

Pleasant

From 26 reviews

Provided by travelers on

Cleanliness

6.5

Room Comfort

6.2

Meal

7.3

Location

7.3

Service and Facilites

6.8

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Traveler Reviews Alam Hegar Hotel and Resort

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Customer reviews

Nuraeni

6.0

/10

Reviewed 166 week(s) ago

The place is quiet but when the school kids come it's really noisy. Then the staff is not polite. I stayed 3 days there. Eh, it's not been 3 days and I want to be evicted. Even though I told the officer that we were staying 3 days.

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6 people find it helpful

Hafizh

6.4

/10

Reviewed 167 week(s) ago

The tv was cracked like a bucket with a hole in the drain, the toilet button didn't work, there was no hot water sower broken, the rest was okay.

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1 people find it helpful

Fitri F.

5.8

/10

Reviewed 172 week(s) ago

Very inappropriate. What is written is facilities, wifi tv, all empty. The room is dirty. Didn't clean it first. Long time not used.

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7 people find it helpful

Santi

6.0

/10

Reviewed 173 week(s) ago

Baru kali ini nginap di hotel ga ada TV, Wi-Fi & ditanya check out kapan. Padahal di room details ada TV, WIFI, AC. Nyatanya bullshit. Kamis sore ditanya mau check out kapan, langsung aja check out karena ga nyaman. Gila gak, padahal jelas-jelas saya booking 2 nights. Kapok nginap di sini. Sungguh pelayanan terburuk & pertama kali nginap di hotel minim fasilitas. Mending rumah sendiri lengkap. Sayang-Sayang uang keluar cuman buat kamar doang ga ada hiburannya.

7 people find it helpful

Hendra

6.0

/10

Reviewed 178 week(s) ago

The place is not clean, the water is not clean.

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1 people find it helpful

Sofie F.

5.7

/10

Reviewed 185 week(s) ago

I was evicted yet it was time to check out, even though it was only 09 am I checked out at 12. Check in at 1 pm the service was not good, it was not polite we were evicted even though we also paid.

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10 people find it helpful

Hayrun N.

4.8

/10

Reviewed 200 week(s) ago

Yesterday I got a really bad room, the only facilities were a mattress and an en suite bathroom. The mattress smells, the walls are peeling & mildew, the shower is dead, the toilet flush is dead, the bathtub is small & dirty, it's not worth it for that price. It's really bad.

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5 people find it helpful

NURLIYANA P.

8.5

/10

Reviewed 213 week(s) ago

It&#39;s good, it&#39;s just leaking and the service is lacking but the staff is good.

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Bulu I.

5.7

/10

Reviewed 220 week(s) ago

For the bungalows, there is a lot of termite droppings, the bathroom waste water does not flow, the warm water sometimes dies and the worst thing is that the doors and windows cannot be closed tightly. The plus point is that the atmosphere outside is quite beautiful.

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7 people find it helpful

Accommodation's Reply

17 Jun 2021

Dear Mr Dede, We sincerely apologize for the unpleasant experience when you stayed at Alam Hegar Hotel & Resort. The room you book is usually your favorite room with intense usage and we apologize if you had a different experience. We regret not knowing your complaint earlier during your stay. Every feedback from you helps us to improve the service. We guarantee that we listen to your feedback about the cleanliness of the rooms, plumbing, water heater, doors and windows. We also thank you for your appreciation of the beautiful atmosphere of Alam Hegar Hotel & Resort. Hopefully it can provide a pleasant stay experience. Thank you for visiting & we look forward to welcoming you back to Alam Hegar Hotel & Resort. Warm regards, Hermawan director

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Graha M. W.

5.8

/10

Reviewed 222 week(s) ago

Not worth it at that price. It is recommended to look elsewhere. Dirty room, dirty bathroom. Just win friendly service.

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6 people find it helpful

Accommodation's Reply

17 Jun 2021

Dear Mr. Graha, We sincerely apologize for the unpleasant experience when you stayed at Alam Hegar Hotel & Resort. We have cleaned the room you ordered but it may not be in accordance with your hygiene standards and we are willing to clean it again if we know you are not satisfied during your stay. Every feedback from you helps us to improve the service. We guarantee that we listen to your feedback about the cleanliness of the rooms and bathrooms. We also thank you for your appreciation of the friendliness of our services for a pleasant stay. Thank you for visiting & we look forward to welcoming you back to Alam Hegar Hotel & Resort. Warm regards, Hermawan director

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Rezan R.

5.6

/10

Reviewed 262 week(s) ago

dirty bed linen like the one used by the previous person but not replaced, just tidied up, the bathroom was extraordinarily dirty finally didn't shower at all in the morning.

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7 people find it helpful

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