Overall Ratings & Reviews Studio Tree Park Apartment BSD by Travelio

Service from customer service is slow and it takes more than 2 hours to check-in. And the service from room service is not friendly and not polite.

Good things of this place is cleanliness and proximity to some popular places (AEON, and other things in BSD). You can also walk to the nearby McDonalds restaurant, it's literally next door. However, there are some concern from me that might make me wanna pass this place next time, these are: 1. Check-in & Check-out is not that easy and coordinated, you might need to call the staff on the site multiple times to make it clear. 2. This is quite important for me, you are required to pay a deposit fee, beside what you have paid in app... P.S. Also I have to confirm to the staff on the site multiple times about this, seems they are not really aware of the procedure. 3. No towels... I have requested to the staff, and he said he would provide the towels, but until I checked out, no towels provided :( 4. WiFi is not available as advertised. It's a no show for WiFi :( Overall, it's ok, but it's less than what I have expected, considering the fee (the actual fee & deposit fee).

The rooms are clean, comfortable, want the ckin-cokout to be confirmed properly.

I was quite disappointed with my stay this time. Some things that made me disappointed: 1. Uncertainty of checking in and checking out: When I checked in, I had said from the start when I would check in around 18-19. But the staff lobbied to be able to at other times because of clashes. Finally I determined that I would check in at 16 and the staff agreed. On day H, we have updated our position many times, so that when we arrive, the room is ready. However, it turns out that on the day we wait more than 30 minutes. And the staff also seemed relaxed, and even asked for extra time because he said he would take things first. Second, when he entered the apartment, it turned out that it was still not ready and quite dusty so we were clean first. Third, it turns out the bathroom has no fourth water heater, the staff asked me to check out and we answered that we checked out 9.30. But on the D-Day, we were standby at 9.30 with the assumption that I would meet with the staff to return the key (as my previous experience). However, the staff did not know that they could not be contacted, even though I had to rush to the airport. Finally at 10:16 the new staff informed me that the key was left in the room. I think this is very disappointing because we have to wait almost 1 hour just to check out. To be honest with this experience we were very disappointed and the act of expecting staff could be very disappointing like this. thank you

There is no hot water, WiFi also after new requests are given.