Check-in date: Friday 29 October 2021 at 13.33 Number one, the room is not as neat as the previous time. Because the back door was left open, causing insects to enter the room. At the same time, I walked to the staff counter. I have had eye contact with the staff. Waiting to check in, but no questions at the reception what do I need or do I have a problem? So I decided to walk out of the hotel to buy the insecticide shock myself. Personally, I'm quite sure that the staff on duty that day are quite indifferent in their duties. Second, toiletries are divided to use (toothbrush sets). Third, drinks (water) usually the hotel will. Provided 2 bottles, but this time only 1 bottle and the water bottle is not as clean as before. If you check the history of my stay at this strong hotel, you can see that I've never had any problems? Had to enter in this manner, but this time I couldn't accept it because I saw that the website had a vision to choose an effective hotel to join the website and I personally had the confidence to choose. Service with the website because I have used it many times and I'm very impressed with how the website chooses and selects effective hotels to join on the website. I have hope that in the next opportunity I choose to stay at this hotel. There will never be an incident like this happening again. Thank you for the website requesting a review of the hotel.