8.2
Very Good
From 2,188 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.3

Service and Facilites

8.3

People often mention about Ramada by Wyndham Serpong
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Bedroom (57)
Staff Friendliness (54)
Ambiance (48)
Variety (47)
Hotel Area (45)
Room Space (44)
Check-in/out Time (42)
Accessibility (40)
Family Friendly (40)
Wifi (38)
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Traveler Reviews Ramada by Wyndham Serpong

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Customer reviews
N***y
icon-Staycation
Staycation
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8.7
/10
Reviewed 2 day(s) ago
Last year I stayed here, my father had a nosebleed, then got hit by a towel. Then I got a fine. But from there I learned that the cleanliness in this hotel is very well maintained. In the end, I stayed again. Got a room with a good view. Unfortunately, below the hotel there is a village that plays dangdut music until midnight and can be heard up to the 16th floor. So the noise was a bit disturbing. Otherwise, everything is good.
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Thia
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Staycation
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8.1
/10
Reviewed 7 day(s) ago
please pay attention to the swimming pool, it is very dirty, the water is murky, there is no guard, there are no towel facilities..
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Ridwan
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
some of the things that I think are ok are: room cleanliness, close to the breeze, complete breakfast and comfortable swimming pool. the downside, yesterday I stayed in superior, booked 2 rooms, it turned out I couldn't connect. When I went out in the morning, my e-money balance was deducted, the same thing happened when I checked out, even though the card had been registered when I checked in.
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Arief A.
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 week(s) ago
Everything is okay, nice stay with reasonable price, nice breakfast too, overall recommended.
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W***n
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
Top sip, really worth the price given
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Jai
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
friendly and very conducive, safe and peaceful
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N***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 4 week(s) ago
spacious room. at first we were a bit annoyed because the room we got was very hot. after more than an hour the AC wasn't cold. We reported it to CS, it took a long time to give a solution until we went back and forth. even though we brought a child. it was only around 10 pm that we were confirmed to have a new, cooler room after 2 hours of being hot. the check-in time was also 2 pm on the app. But it turned out to be 3 am.. yeah we just understand. it seems like there are not enough employees. please help the child's facilities, okay, good, great. and the breakfast is varied and tastes okay. that's all..thanks
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1 people find it helpful
R***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
It was good, good location accessibility, good service.
1 people find it helpful
S***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
I brought my parents, sister, and brother with his family to stay here for one night. It was a good experience. My mom and sister couldn't have breakfast at the restaurant as they were still preparing for my sister's graduation. We asked the hotel staff whether they could have their breakfast at their room as we booked for the room with breakfast service. The hotel staffs were very kind to prepare their food and brought it to their rooms without any extra charge. Thanks a lot, really appreciate it. The check in and check out processes were also simple and no hussle.
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3 people find it helpful
F***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel location is very strategic for those who want to go to ICE BSD or Aeon Mall BSD. Friendly staff. Affordable food. Clean and comfortable rooms. The complaint is about the power outlet that doesn't work. Hopefully it will be fixed.
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1 people find it helpful
H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
Overall, I recommend staying here, maybe the variety of food needs to be added to suit the food. ⭐ 4 in general
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S***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Hotel service is good and clean.
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Suzanna M. F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
A wallet-friendly hotel but the breakfast is delicious, there is also Indomie.. there are many variations on the menu.. check-in is fast and the room in the lobby smells good.. calming.. car parking is limited but thank God yesterday I got one close to the lobby.
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2 people find it helpful
F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
last minute room booking, easy check in process. the room is clean, the facilities in the room are also complete. the food is quite tasty and the price is not too expensive
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2 people find it helpful
Ayu W.
icon-Staycation
Staycation
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9.7
/10
Reviewed 7 week(s) ago
all staff are very good in serving guests. the most memorable thing is when having breakfast. I sat down with my child, the staff was ready to give me a baby chair. dinner was a bit salty but the staff immediately took it to the kitchen to fix it and they gave a compliment, usually in other hotels they give coffee, sugar sachets etc. max 2 but this time each was given 3. overall it was very satisfying, only the food taste needs to be improved and the room lights could be brightened a bit.. thank you we will often staycation here 🥰🥰
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+5
1 people find it helpful
Nur A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The rooms are very comfortable and the service is also friendly and good.
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1 people find it helpful
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
friendly staff for receptionist, security is so-so, when checking out in the parking lot it's complicated Because at night after looking for food we tapped the wrong card but instead tapped the hotel card when checking out it didn't work then we were told to go to the LG receptionist even though at the receptionist it was okay sir try again, and it turned out EMG could.. The parking lot staff didn't make enough effort. for the hotel it's clean, very comfortable for children, there's a playground & swimming pool, the food menu is not very varied & the taste is quite good... Thank you Ramadha
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Anton B. S.
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Transit
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9.1
/10
Reviewed 7 week(s) ago
close to where I'm going
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2 people find it helpful
H***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
Room cleanliness could be improved.
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2 people find it helpful
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FREDY F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
room very clean , but the only i upset was the balcony door can't access or it was lock permanently.
2 people find it helpful
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