S***i

Staycation

8.5

/10

Reviewed 7 day(s) ago

ok menyrnangksn tempatnyas need to come here again

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1 people find it helpful

Accommodation's Reply

12 Nov 2025

Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management

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Y***i

9.4

/10

Reviewed 1 week(s) ago

Close to a minimarket, lots of snacks, no need to worry about finding food. The pool is big, the kids love it, and the room is quite nice. Because the hotel is on the top floor, the 29th floor. So going up and down the elevator feels dizzy.

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Accommodation's Reply

10 Nov 2025

Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management

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Retno W.

Leisure

9.4

/10

Reviewed 2 week(s) ago

The staff is very friendly, helpful.

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1 people find it helpful

Accommodation's Reply

06 Nov 2025

Dear Mr. Retno W., Sincerely yours, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management

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L***A

Transit

9.7

/10

Reviewed 2 week(s) ago

The hotel staff was friendly. Upon check-in, I was upgraded to a junior suite at no additional cost. The room was very spacious. When the AC wasn't cooling, the technician was quick to fix it. The breakfast was plentiful and delicious. The only downside was that it was attached to an apartment. The location wasn't far from the airport. The bathroom was clean. I had a very memorable stay at the Ramada. Thank you.

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1 people find it helpful

Accommodation's Reply

06 Nov 2025

Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management

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Ahmad i. R.

Business

8.5

/10

Reviewed 2 week(s) ago

So far so good, the swimming pool is lacking facilities, maybe because it is shared with the apartment, so there are no special facilities for hotel guests.

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Accommodation's Reply

06 Nov 2025

Dear Mr. Ahmad, Best regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management

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Verified Traveler

Business

8.5

/10

Reviewed 5 week(s) ago

Great stay! Clean rooms, friendly staff, and good breakfast. Perfect for a short getaway.

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Accommodation's Reply

20 Oct 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management

Verified Traveler

Staycation

10.0

/10

Reviewed 6 week(s) ago

Overall, it's comfortable, clean, and the food is delicious. A small caveat is that the water pressure is poor. There's no soap in the shower room near the pool. So, if you're going to swim, be sure to bring your own soap/shampoo. Perhaps an air freshener in the corridor would be better.

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Accommodation's Reply

20 Oct 2025

Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience with us at Ramada by Wyndham Serpong. We appreciate your positive feedback. We are so glad that you were satisfied with our service and facilities. We will share your feedback with our team, who will appreciate it. At Ramada, we always strive to exceed your expectations. Thank you once again for sharing your experience and we look forward to serving you again in the future. Best regards, Hotel Management

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D***y

Business

6.6

/10

Reviewed 6 week(s) ago

The service from the staff was no issue. The only issue was the ambiance of the room and the creepy walk to it. The bathroom was also too narrow, with the distance between the toilet and shower area narrow. The breakfast menu was also mediocre, not particularly tasty, and not very varied.

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Accommodation's Reply

06 Oct 2025

Dear valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is valuable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar incidents in the future. Ramada will continue to strive to meet your needs and expectations. We greatly appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management

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N***a

Staycation

10.0

/10

Reviewed 8 week(s) ago

A pleasant hotel, the lobby smells good, there is a welcome drink, all the hotel staff are very friendly and very helpful (except the parking exit guard, hehe sorry), the swimming pool is spacious, clean.

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1 people find it helpful

Accommodation's Reply

01 Oct 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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A***d

Leisure

8.7

/10

Reviewed 8 week(s) ago

The Queen Deluxe room is unique with a capsule coffee machine, but unfortunately, there's no wardrobe, so clothes are hung in the open air. The bathroom is quite cramped, making it a bit difficult to move around. The air conditioning takes a long time (3–4 hours) to fully cool down. The pool is nice, but the chairs around it are a bit uncomfortable. The food is excellent.

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2 people find it helpful

Accommodation's Reply

01 Oct 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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dt

daniel t.

Staycation

6.0

/10

Reviewed 8 week(s) ago

I was immediately unimpressed with a bathroom like that... It didn't separate the shower floor, which was bound to be very wet, from the dry floor for standing... Why provide that much space in the bedroom if the bathroom was so stingy with space and was all wet like that? Well, I don't know if other people's tastes are normal, but for me, it was disappointing and not really.

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Accommodation's Reply

01 Oct 2025

Dear our valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is invaluable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar issues from occurring in the future. At Ramada, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management

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R***i

10.0

/10

Reviewed 9 week(s) ago

I've been here twice and it's one of the hotels I recommend visiting because it's very comfortable and safe for children."

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Accommodation's Reply

01 Oct 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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YL

Yenni L.

Staycation

6.5

/10

Reviewed 9 week(s) ago

The room has ants on the floor and head board. The bathroom also got smell and dirty. So far the room is quite big.

1 people find it helpful

Accommodation's Reply

01 Oct 2025

Dear Yenni L, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear the insect issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Hotel Management

T***a

Staycation

9.4

/10

Reviewed 10 week(s) ago

The pool is large, perfect for swimming. So far, all good.

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1 people find it helpful

Accommodation's Reply

14 Sep 2025

Dear valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and facilities, especially the pool. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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H***i

Staycation

8.5

/10

Reviewed 11 week(s) ago

Good hotel and not far away from BSD City, just for staycation

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Accommodation's Reply

14 Sep 2025

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management

N***a

8.5

/10

Reviewed 12 week(s) ago

I stayed here for a pre-dawn run at ICE BSD. It was a great choice due to its proximity and affordable price. It's clean, and there's also an Indomaret store right below the hotel.

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1 people find it helpful

Accommodation's Reply

14 Sep 2025

Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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LS

Luthfie S.

8.8

/10

Reviewed 12 week(s) ago

It's pretty good, there's a pool too. Parking was a bit confusing, but the staff are very helpful! Keep improving! Oh, and swimming towels are also provided, which you can pick up at the front desk. Awesome!

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Accommodation's Reply

14 Sep 2025

Dear our valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management

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DH

Dwi H. S.

Business

9.4

/10

Reviewed 13 week(s) ago

Nice, comfortable, and impressive. There's an event in Tangerang, so I might stop by again.

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2 people find it helpful

Accommodation's Reply

14 Sep 2025

Dear valued guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you again in the future.

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P***a

Business

7.0

/10

Reviewed 13 week(s) ago

The WiFi speed is actually great but it is not stable and keep disconnecting. Since the cellphone signal is very poor inside the building, WiFi is the only way to connect to internet. Unfortunately it keep disconnecting both in my laptop and phone. This make my online meeting uncomfortable. There were electricity power off several times The hot water only available for around 5 minutes during my time taking a bath both at evening and morning. After that the hot water is not working anymore.

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Accommodation's Reply

02 Sep 2025

Dear Our Valued Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear the internet connection, electricity, and water heater issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Hotel Management

H***u

Staycation

8.9

/10

Reviewed 14 week(s) ago

Thanks to the beautiful lady whose name I forgot, she was helpful..but the room's AC wasn't cold..breakfast was quite varied, but the taste needs to be improved, everything else is okay.

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Accommodation's Reply

14 Sep 2025

Dear valued guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you again in the future.

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Ramada by Wyndham Serpong

Overall Ratings & Reviews Ramada by Wyndham Serpong

8.4

8.3

8.1

8.3

8.3

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