"Dear Valued Guest,
Thank you for taking the time to share your experience at Abisha Hotel. We're glad to know that you enjoyed your stay with us! You're right, we pride ourselves on offering great value with affordable prices, and it warms our heart that you felt at home in our family room with the pool. However, we apologize sincerely for the issues you faced. Cleanliness is our top priority, and we're truly sorry for the stained sheets, pillowcases, and towels – this doesn't meet our standards. We'll take immediate action to improve our laundry processes. Regarding your late arrival, we apologize for the delay and any frustration it caused. We'll remind our team about patience and understanding, especially during stressful situations. Thank you for your candid feedback; we appreciate your honesty and hope to serve you better next time.
Best regards,
Abisha Management