8.7
Very Good
From 5,600 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about Grand Zuri BSD City
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Staff Friendliness (68)
Bedroom (66)
Ambiance (65)
Hotel Area (62)
Room Space (61)
Bathroom (60)
Family Friendly (59)
Accessibility (57)
Taste (57)
Variety (57)
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Traveler Reviews Grand Zuri BSD City

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40
Customer reviews
A***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 hour(s) ago
comfortable for staycation, clean rooms, clean pool, quiet for rest.
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Zuri BSD City! Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your staycation and enjoyed the cleanliness of your room, the swimming pool, and the peaceful atmosphere that provided a relaxing break. Positive reviews like this motivate our entire team to continue providing the best service to every guest. We look forward to welcoming you back on your next visit. Warm regards, Tana Indrayana, General Manager, Grand Zuri BSD City
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Lely W. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
I really enjoyed staying here. The room was comfortable and exactly as ordered. The receptionist also took care of my notes. The staff were all friendly. The breakfast was varied and delicious. I'll stay here again next time.
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+2
1 people find it helpful
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Bea L.
icon-Business
Business
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10.0
/10
Reviewed 4 day(s) ago
Thank you for the best experience
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Accommodation's Reply
16 Jul 2025
Dear Mr/Mrs. Bea, Warmest greetings from Grand Zuri BSD City. On behalf of the entire team, I would like to sincerely thank you for your kind words. We are truly delighted to hear that you had the best experience during your stay with us. Your satisfaction is our greatest reward and motivation. We look forward to welcoming you back soon for another memorable stay. With warm regards, Tana Indrayana General Manager Grand Zuri BSD City
J***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Satisfied, recommended hotel. Hopefully, it will continue to grow and provide better service. Thank you.
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Accommodation's Reply
16 Jul 2025
Dear Valued Customer, Thank you very much for your positive review! We are very happy to hear that you are satisfied and recommend Grand Zuri BSD City. Your feedback is a great motivation for us to continue to improve and improve the quality of our services. We are committed to always providing the best experience for every guest. We look forward to welcoming you back to Grand Zuri BSD City. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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M***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Staff service good, comfort room, clean.
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Valued Guest, Thank you so much for your wonderful review! We are absolutely delighted to hear that you experienced good staff service, found your room comfortable, and appreciated the cleanliness during your stay at Grand Zuri BSD City. Your kind words are a great encouragement to our entire team, who work hard to ensure every guest has a pleasant and memorable experience. We look forward to welcoming you back again soon for another comfortable stay! Warm regards, Tana Indrayana General Manager Grand Zuri BSD City
E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
One of the 4-star hotel options with friendly prices and fairly complete facilities.
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Thank you very much for your positive review of Grand Zuri bsd city! We are very happy to hear that you enjoyed your stay at our hotel and consider us as a 4-star choice with friendly prices and adequate facilities. Guest satisfaction is our top priority, and your review is a great motivation for the entire team. We look forward to welcoming you back to Grand Zuri bsd city in the near future. Sincerely, Tana Indrayana. General Manager. Grand Zuri bsd city
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Deli A. S.
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 week(s) ago
The hotel is nice, comfortable, clean, only there is an area that smells of cigarettes, even though it is clean, only the smell of cigarettes is on the smoking area floor. The breakfast is fun because there are also competition events for children such as coloring and decorating donuts so the children are happy. A child-friendly hotel, I really like it, thank you.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Mrs. Deli, Thank you very much for your positive review of Grand Zuri bsd city! We are very happy to hear that you and your family felt comfortable with our clean hotel facilities. We also greatly appreciate your feedback regarding the smoking area on the smoking area floor that smells of cigarettes even though it is clean. We will immediately follow up on this to ensure better air circulation and minimize unwanted odors for the comfort of all guests. We are also very happy to know that our breakfast with coloring and donut decorating contest events managed to make your children happy and cheerful. Providing a fun and child-friendly experience is one of our top priorities, and your review is a great motivation for us to continue to innovate. We look forward to welcoming you and your family back to Grand Zuri bsd city in the near future! Sincerely, Tana Indrayana. General Manager. Grand Zuri bsd city
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Always a fun staycation at Grand Zuri. This is my third time staying with my family 👍🏻
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Zuri bsd city! Thank you very much for taking the time to share such a positive review about your stay with us. We are very happy and proud to know that this is the third time you and your beloved family have chosen our hotel for a staycation. Nothing makes us more heartened than hearing that you and your family always have a pleasant experience here. Your trust and loyalty are the highest honor for the entire Grand Zuri bsd city team. We are committed to continuing to provide service from the heart and maintaining the quality of our facilities so that every visit you make is always memorable. All of us here are looking forward to welcoming you and your family back on your next visit to create even more beautiful memories. Sincerely, Tana Indrayana. General Manager. Grand Zuri bsd city
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I booked here for a staycation with my child. Why choose Grand Zuri, besides being close to home, the location is strategic. Near Ocean Park, Mall TerasKota, Aeon etc. There are also many cafes around this hotel. The staff is very kind, I came with a severe migraine, offered medicines to reduce the pain.. The room is ok, clean.. only the AC is not cold enough in the first hour.. After 1.5 hours, it only felt cold even though it was set at 16°. The breakfast is extraordinary, there are many menus and they all taste delicious! I want to book another stay here for New Year 😊
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+5
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Zuri bsd city! Thank you very much for taking the time to write such a detailed and positive review about your staycation experience with your family at Grand Zuri bsd city via Traveloka. We are very happy to read every part of your story. We are delighted that our strategic location close to various entertainment and culinary centers in the BSD area is an added value for the comfort of you and your family. In particular, I would like to thank you for your appreciation of our staff's service. Your story about the assistance offered when you had a migraine is a reflection of the value of sincere care that we always uphold. I will convey this praise directly to the team on duty, because this will be the biggest motivation for them. We are also very proud to hear that the variety and taste of our breakfast menu was one of the highlights of your stay. Our culinary team will be very happy to hear it. Regarding your feedback about the AC taking longer to reach a cold temperature, I apologize for the inconvenience that occurred. This is certainly not the standard we expect. Your report is very valuable and I have forwarded it to our Engineering team to immediately conduct the necessary checks and repairs, not only in the room you occupied, but also as part of the routine checks in other rooms. It is a pleasure for us to know that you are planning to stay with us again for the New Year celebration. We look forward to welcoming you back and will ensure that your next experience will be even more perfect. Thank you once again for choosing Grand Zuri bsd city. See you at the end of the year! Sincerely, Tana Indrayana. General Manager. Grand Zuri bsd city
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I***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Staying at Grand Zuri BSD is very pleasant. The rooms are clean, comfortable, and neatly arranged. The bathroom is modern and complete, the wardrobe is spacious, there is a prayer mat, and there are bathrobes with a touch of batik. The swimming pool is also beautiful and quiet. There is a separate sauna room for men and women. Strategic location, friendly staff. Suitable for vacation or business trip. Highly recommended!
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Accommodation's Reply
26 Jun 2025
Dear Sir/Madam, Thank you very much for your positive review of your stay at Grand Zuri bsd city! We are very happy to hear that you enjoyed your time with us and were satisfied with the cleanliness, comfort, and tidiness of the room. It is our priority to provide modern and complete facilities, including a bathroom, spacious wardrobe, and special touches such as prayer mats and batik bathrobes, for the comfort of our guests. We are also proud to know that you appreciated the serene and peaceful atmosphere of our swimming pool, as well as separate sauna facilities for men and women. Our strategic location and the friendliness of our staff are our main focus to ensure that every guest feels comfortable, whether for vacation or business trips. Your review recommending Grand Zuri bsd city means a lot to us. We look forward to welcoming you back in the future for an equally pleasant stay! Best regards, Tana Indrayana. General Manager. Grand Zuri bsd city
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G***O
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
This week I stayed again at the Grand Zuri.
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Accommodation's Reply
10 Jun 2025
Dear Sir/Madam, Thank you very much for choosing Grand Zuri bsd city as your second home on your visit this week. It is an honor and happiness for us to be able to welcome you back. The trust you have given by staying at our hotel again is the greatest appreciation for the entire team. We sincerely hope that your stay this time will always be pleasant and memorable. Our entire team will always strive to provide the best service on every visit. We look forward to your next arrival. Warm regards, Tana Indrayana. General Manager. Grand Zuri bsd city
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Ade I. F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
First impression of staying at this hotel is all good, next time I will definitely come here again
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2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Sir/Madam, Thank you very much for taking the time to give us a positive review of your first stay at Grand Zuri bsd city. We are so happy to hear that your first impression was so good and everything met your expectations. Compliments like this mean a lot to all of us here. Your statement that you will definitely come back again is the greatest appreciation for our entire team to continue providing the best service. We look forward to welcoming you back to Grand Zuri bsd city on your next visit. We will make sure your next stay will be just as enjoyable, or even better. Warm regards, Tana Indrayana. General Manager. Grand Zuri bsd city
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T***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Jos, great. Clean, comfortable, quiet.
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Accommodation's Reply
04 Jun 2025
Dear Sir/Madam, Thank you very much for your wonderful review! We are very happy to hear that you had a "Jos, mantap" stay at Grand Zuri bsd city. It is truly heartening to know that you found our hotel clean, comfortable, and quiet. Our team works hard to ensure every guest has a pleasant stay, and positive feedback like this is our greatest motivation. We look forward to welcoming you back to Grand Zuri bsd city in the near future for another equally satisfying stay. Warm regards, Tana Indrayana. General Manager. Grand Zuri bsd city
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erie m.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
It says check in at 15 but I arrived at 2 pm and was able to enter without any hassle, all the staff are friendly.. the room is spacious, only the sofa has a little bit of dirt and the soap and shampoo are very little for 2 people. The AC in the room is cold, it doesn't take long.. The breakfast is varied and all delicious Yesterday there was an event at ice bsd and it's close to the hotel, only about 10 minutes to get there
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Mrs. Erie Martides, Warm greetings from Grand Zuri bsd city! Thank you very much for taking the time to review your stay at our hotel. We are very pleased to hear that you were satisfied with the fast and efficient check-in process despite arriving early, as well as the friendliness of our team. We are also pleased to know that you enjoyed the spaciousness of our rooms, the well-functioning air conditioning, and the variety and taste of our breakfast dishes. Our strategic location close to ice bsd is indeed one of the advantages that we are proud of. We apologize for the inconvenience you experienced regarding the cleanliness of the sofa area and the amount of soap and shampoo available. Your input is very valuable to us and we will immediately follow up with our housekeeping and operations teams to ensure this does not happen again and that our cleanliness standards and completeness of our facilities are always well maintained. We look forward to welcoming you back to Grand Zuri bsd city in the near future and providing an even more satisfying stay experience. Sincerely, Tana Indrayana. General Manager. Grand Zuri bsd city
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Anja P. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
all good, i will come back to stay here if i am in BSD. and will recommend to my friends.
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Accommodation's Reply
04 Jun 2025
Thank you very much, Mrs. Anja Putri, for your wonderful review! We are very happy to hear that you are satisfied with all aspects of the services and facilities at Grand Zuri bsd city. Your compliments are the greatest motivation for us to continue to provide the best. We also greatly appreciate your kind intention to stay with us again when you are in BSD and recommend our hotel to your friends. That is a form of support that means a lot to us. We look forward to welcoming you back to Grand Zuri bsd city in the near future. Sincerely, Tana Indrayana. General Manager. Grand Zuri bsd city
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m***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Thank you Grand Zuri...awesome...cool...awesome....overall good
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Accommodation's Reply
22 May 2025
Dear Sir/Madam, Thank you very much for your wonderful review! We at Grand Zuri bsd city are very happy to hear that you enjoyed your stay with us. The words "mantap. Keren. Asik. Hebat. Overall good" really make us even more enthusiastic to continue to provide the best service for every guest. Your satisfaction is our top priority. We greatly appreciate your appreciation and look forward to welcoming you back to Grand Zuri bsd city in the near future. Please do not hesitate to contact us if there is anything we can help you with. Warm regards, Tana Indrayana. General Manager. Grand Zuri bsd city
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T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The room is comfortable. The receptionist is friendly. Stayed at Grand Zuri twice, ok. My suggestion for food is more variety.
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Accommodation's Reply
19 May 2025
Dear Valued Guest, Thank you for your positive review and for your loyalty in choosing Grand Zuri bsd city for the second time. We are very pleased to hear that you felt comfortable with our room and were impressed with the friendliness of our receptionist. We also noted your suggestion regarding the food variety. This input is very valuable to us and will be taken into serious consideration in our efforts to continuously improve the quality of our services and facilities, including the food menu choices. We look forward to welcoming you back to Grand Zuri bsd city for a more satisfying stay experience in the future. Sincerely, Tana Indrayana. General Manager. Grand Zuri bsd city
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H***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
pleasant, comfortable, clean and quiet
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Accommodation's Reply
21 May 2025
Dear Guest, Warmest greetings from Grand Zuri bsd city! Thank you very much for your positive and pleasant review. We are very happy to hear that you had a "pleasant, comfortable, clean, and quiet" stay at our hotel. Guest satisfaction and comfort are our top priorities. Hearing that we have managed to meet your expectations in terms of cleanliness and quietness really motivates our entire team to continue providing the best service. We look forward to welcoming you back to Grand Zuri bsd city in the near future for an equally satisfying stay. Best regards, Tana Indrayana. General Manager. Grand Zuri bsd city
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Puncak S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Good for vacation and meeting.
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Accommodation's Reply
19 May 2025
Dear Mr. Puncak, Thank you for your brief and positive review of Grand Zuri bsd city. We are very pleased to hear that our facilities and services are suitable for your holiday or event needs. We strive to provide a comfortable and versatile environment for all our guests, whether for leisure or business purposes. We look forward to welcoming you back to Grand Zuri bsd city in the near future. Sincerely, Tana Indrayana. General Manager. Grand Zuri bsd city
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Nanda M. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Hotel staff is friendly, sports facilities are good, swimming pool is okay, food is good
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Nanda, Thank you very much for your wonderful review! We are very happy to hear that you enjoyed our friendly staff, great sports facilities, great swimming pool, and also delicious food. We always strive to provide a satisfying and memorable stay experience for every guest. Your positive feedback is a motivation for us to continue improving the quality of our services and facilities. We look forward to welcoming you back to Grand Zuri bsd city on your next visit. Do not hesitate to take advantage of the facilities we provide again. Best regards, Tana Indrayana. General Manager. Grand Zuri bsd city
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Number of reviews per page
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