Dear Valued Guest, Thank you for choosing Monolook Hotel Jakarta Pasar Baru for your second stay. We are delighted that you were generally comfortable and appreciated the friendliness of our staff, as well as the hotel's convenient and easily accessible location. However, we apologize for the inconvenience you experienced regarding the stains on the mattress/blanket and the lack of glasses in your room, which clearly did not meet our standards of cleanliness and in-room amenities. We have followed up directly with our housekeeping team to: increase the stringency of linen quality checks before handing over rooms to guests, and ensure that all amenities (including glasses) in each room are replenished and rechecked at all times. We appreciate your honesty, which helps us to further improve the quality of our service. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay experience. Sincerely, Aaron Arazman, Hotel Manager, Monolook Hotel Jakarta Pasar Baru
