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Hotel Santika Mataram - Lombok

Explore Hotel Santika Mataram - Lombok

Overall Ratings & Reviews Hotel Santika Mataram - Lombok

Traveloka (2,010)
Other sources (38)
8.8
Very Good
From 2,010 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about Hotel Santika Mataram - Lombok
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Bedroom (70)
Distance to City Center (69)
Staff Friendliness (64)
Ambiance (64)
Taste (63)
Hotel Area (59)
Bathroom (57)
Variety (56)
Accessibility (55)
Room Space (54)
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Traveler Reviews Hotel Santika Mataram - Lombok

Number of reviews per page
20
40
Customer reviews
A***s
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8.5
/10
Reviewed 2 week(s) ago
Need to make it more children-friendly, especially on the edges of the furniture.
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Accommodation's Reply
04 Nov 2026
Dear Mr. or Mrs. Greeting from Hotel Santika Mataram. Thank you for spending your time to share your rating and review with our hotel. Hopefully, we can serve you again on the next visit. We wish you the best of luck. Regards, Management
D***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel staff was friendly at check-in and offered breakfast to-go. Thank you. Hopefully, next time I can enjoy breakfast at Hotel Santika.
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Accommodation's Reply
19 Oct 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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Salassa M.
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Business
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10.0
/10
Reviewed 5 week(s) ago
Friendly staff, delicious food, and comfortable rooms
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Accommodation's Reply
12 Oct 2026
Dear Ms. Salassa, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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TAUFIQURRACHMAN S.
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Leisure
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9.7
/10
Reviewed 5 week(s) ago
The location is very strategic in the center of Mataram. There's a city park in front of the hotel. It's close to everything. It's clean.
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Accommodation's Reply
09 Oct 2026
Dear Mr. Taufiqurachman S., Sincerely yours, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We hope to serve you again next time with even better service. Wishing you good luck. Sincerely, The Management.
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P***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
A decent hotel in the city of Mataram. Clean and got everything that I need! Definitely will come back again next time! Keep up the good work.
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Accommodation's Reply
02 Oct 2026
Dear Mr. or Mrs. Greeting from Hotel Santika Mataram. Thank you for spending your time to share your rating and review with our hotel. Hopefully, we can serve you again on the next visit. We wish you the best of luck. Regards, Management
L***a
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8.5
/10
Reviewed 9 week(s) ago
Close to everywhere. I like the fruit salad the best.
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Accommodation's Reply
14 Sep 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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Verified Traveler
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Business
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10.0
/10
Reviewed 11 week(s) ago
Nice place, there is a city park across from the hotel.
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1 people find it helpful
Accommodation's Reply
27 Aug 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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Suryana
icon-Leisure
Leisure
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10.0
/10
Reviewed 12 week(s) ago
Impressive near looking for entertainment
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Accommodation's Reply
26 Aug 2026
Dear Suryana, the Santika Mataram Hotel extends its warmest greetings. We sincerely thank you for sharing your valuable feedback. We will do our best to provide you with even more satisfying service on your next visit. Thank you. The Management Team
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S***H
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9.7
/10
Reviewed 15 week(s) ago
Gurame with shrimp paste chili sauce makes me miss it.
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Accommodation's Reply
06 Aug 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Great. Uneventful night spent. Nice and warm staff.
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Accommodation's Reply
27 Jul 2026
Dear Mr. Or Mrs. Greeting from Hotel Santika Mataram. Thank you for spending your time to share your rating and review with our hotel. Hopefully, we can serve you again on the next visit. We wish you the best of luck. Regards, Management
N***a
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Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 16 week(s) ago
We stayed for four nights. We asked for towels to be replaced several times, but they weren't replaced. The doormat, already so wet, was simply taken away and not replaced. Other amenities weren't restocked either.
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Accommodation's Reply
24 Jul 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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I***n
icon-origin-TRAVELOKA
8.6
/10
Reviewed 18 week(s) ago
Old furniture, smells of wood and damp, needs renovation, some of the appliances in the bathroom are broken.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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I***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
The staff was very friendly and accommodating. Love Santika!
1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear Mr. or Mrs. Greeting from Hotel Santika Mataram. Thank you for spending your time to share your rating and review with our hotel. Hopefully, we can serve you again on the next visit. We wish you the best of luck. Regards, Management
G***g
icon-Staycation
Staycation
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10.0
/10
Reviewed 24 week(s) ago
Comfortable hotel and central location.
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Accommodation's Reply
26 May 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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Ken T. P.
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Staycation
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10.0
/10
Reviewed 28 week(s) ago
The best hotel in the center of Mataram city
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Accommodation's Reply
06 May 2026
Dear Mr. Ken, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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B***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Strategic location, in front of the hotel there is a park that can be used for jogging... The hotel atmosphere is comfortable and calm.
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Accommodation's Reply
30 Apr 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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B***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Always stay at Santika when I go to Lombok.. Strategic location, comfortable and quiet... Breakfast menu is really good...
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1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Miss at the restaurant 👍👍👍 top subscription
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Accommodation's Reply
27 Apr 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Every time I go to Lombok, I always stay here because I believe Santika is definitely comfortable :)
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Accommodation's Reply
27 Apr 2026
Dear Sir/Madam, Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management
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Laela S.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
I like to order the fruit salad the most😁 The location is close to everywhere
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Accommodation's Reply
29 Apr 2026
Dear Ms. Laela S., Sincerely, from Santika Mataram Hotel. Thank you for taking the time to write a review of our hotel. We sincerely hope to serve you again in the future with even better service. Sincerely, The Management Team
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Number of reviews per page
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