Dear Valued Guest,
Warm greetings from favehotel Solo Baru,
Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly regarding the noise from motorcycle racing in front of the hotel during the early morning hours. We truly regret that the sound was not adequately reduced by the room’s walls and windows, which affected your comfort.
We understand how important a peaceful rest is for our guests, and we are deeply sorry that your experience did not fully meet your expectations. Please be assured that we have taken note of your feedback and will look into possible solutions to minimize outside noise disturbance in the future.
Your understanding and feedback are very valuable to us as we continue to improve our facilities and services.
Once again, we sincerely apologize for the inconvenience caused and truly hope to have another opportunity to welcome you back, where we can provide you with a more pleasant and comfortable stay.
Warm regards,
Khuswatus Solikhin
Hotel Manager