Dear Valued Guest, Thank you very much for your review and rating of Horison Arcadia Heritage Hotel Surabaya. We apologize for the inconvenience you experienced due to the air conditioning in your first room not being sufficiently cool, and we are pleased to hear that our team's prompt action in upgrading/changing your room helped you feel more comfortable. Responding quickly to guest issues is a core commitment of ours to ensure your stay remains memorable. Thank you for appreciating the hard work of our staff, and we hope to welcome you back soon with the best service from the moment you arrive! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

Dear Mr./Ms. Noor H.W.U., Thank you so much for your wonderful review, high rating, and continued loyalty to Horison Arcadia Heritage Hotel Surabaya as your favorite vacation spot in Pahlawan. We are delighted to read that you appreciate our friendly staff, reasonable room rates, and the rich heritage atmosphere surrounding the hotel. Being a part of your family's vacations and leisure time is a great honor and source of pride for our entire team. The trust of loyal guests like you is our greatest motivation to consistently maintain the quality of our service and comfort. We look forward to welcoming you and your family back again for your next exciting vacation! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

Dear Valued Guest, Thank you very much for your positive review and rating for Horison Arcadia Heritage Hotel Surabaya. First, I apologize for the inconvenience you experienced due to the air conditioning not functioning as expected during your stay. I have directly forwarded this matter to our engineering team for urgent inspection, maintenance, and repair of the air conditioning system in your room, ensuring it is functioning efficiently and comfortably. We are delighted to hear that, apart from the aforementioned issue, you considered our other facilities and services excellent. Thank you for your valuable feedback, and we hope to welcome you back in the future with even greater comfort in our rooms. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

Hello Mr./Ms. Kak, Thank you so much for your excellent review, kind suggestions, and perfect score for Horison Arcadia Heritage Surabaya Hotel. We are delighted to read that you were satisfied with the cleanliness of the hotel, the excellent location, and the friendliness and cooperation of all our staff. It's also pleasing to hear that you also enjoyed our delicious food! Our commitment is to provide the utmost comfort and service to all our guests. Your statement that you will return to stay with us every time you visit Surabaya is a great honor and encouragement for the entire team. We look forward to welcoming you back on your next visit. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya Hotel

Dear Mr. Kak, Thank you so much for your wonderful review and perfect rating for Horison Arcadia Heritage Surabaya. We are very happy and proud to read that your stay at our hotel was a memorable and enjoyable experience. Knowing that we were able to provide you with a satisfying holiday or trip is the greatest joy for our entire team. We hope that our hotel will always be your first choice when you visit Surabaya again. We look forward to welcoming you back on your next visit with the same excellent comfort! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya

Dear Valued Guest, Thank you very much for your loyalty in choosing to stay at Horison Arcadia Heritage Hotel Surabaya on multiple occasions and for the consistently high ratings you have given us. First, I would like to apologize for the inconvenience you experienced regarding the malfunctioning air conditioning system during your recent stay. I have directly informed our engineering team of your important message so that they can urgently inspect and repair the air conditioning system in your room, ensuring that the room will once again have a comfortable and pleasant temperature. The appreciation and loyalty of valued guests like you are invaluable assets for us to continue developing and maintaining the quality of our service. We hope to welcome you back soon, with even cooler, fresher, and more comfortable rooms. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

Dear Valued Guest, Thank you very much for your excellent review and rating for Horizon Arcadia Heritage Hotel Surabaya. We are delighted to hear that you were satisfied with the cleanliness of our rooms and impressed with the friendly and prompt service of our staff. Maintaining our readiness and attentiveness in service is our core commitment to supporting the comfortable travel of all our guests, especially those traveling for business. Your statement about planning to return is a great honor and encouragement for our entire team. We hope to welcome you back on your next visit. Sincerely, Kukuh Mulianto, General Manager, Horizon Arcadia Heritage Hotel Surabaya

Dear Mr. Kak, Thank you so much for your excellent review, kind feedback, and perfect score for Horison Arcadia Heritage Surabaya Hotel. We are delighted to read that you were satisfied with the cleanliness of the rooms, the service, the friendliness of the staff, and the well-maintained condition of our hotel. We are also pleased to hear that our soundproofing system worked exceptionally well, allowing you to relax peacefully and comfortably in your room even though the atmosphere outside the hotel was quite busy. Your positive review is a great encouragement to our entire team to consistently maintain the highest quality of service. We hope to welcome you back for your next stay. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya Hotel

Dear Valued Guest, Thank you very much for your loyalty in choosing to stay at Horizon Arcadia Heritage Hotel Surabaya on multiple occasions, and for the positive reviews you have provided. We are delighted to hear that your reasonable room rates, excellent location, facilities, and overall service from our team have been satisfactory. It is a great honor for us to be your consistent choice of accommodation, providing comfort during every business trip. The appreciation and trust from loyal guests like you is a key driving force for us to maintain and continuously improve our quality in the future. We look forward to welcoming you back on your next visit. Sincerely, Kukuh Mulianto, General Manager, Horizon Arcadia Heritage Hotel Surabaya

Dear Valued Guest, Thank you very much for your review and high rating of Horison Arcadia Heritage Hotel Surabaya. First, we sincerely apologize for the inconvenience you experienced regarding the cigarette smell in your non-smoking room. This is a very important issue for us. I have forwarded your message directly to the housekeeping team to conduct a more thorough investigation and address this issue more strictly, ensuring that smoking restrictions and regulations in all guest rooms are strictly adhered to for the comfort of other guests in the future. We appreciate your continued kindness in giving us a positive and unbiased review. We hope that on your next stay, we can provide you with an even more perfect and refreshing experience. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

Dear Valued Guest, Thank you very much for your review and rating of Horison Arcadia Heritage Hotel Surabaya. We are delighted that you were satisfied with the cleanliness, pleasant scent, and comfortable atmosphere of our rooms. Maintaining the quality and cleanliness of our rooms is our top priority, ensuring that business travelers can fully relax after a long day. We hope that our hotel will be your primary accommodation choice again when you visit Surabaya in the future. We look forward to welcoming you back with our best service. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

Dear Valued Guest, Thank you very much for your excellent review and rating of Horizon Arcadia Heritage Hotel Surabaya. We are delighted to hear that you enjoyed our delicious food and superb location in the heart of Surabaya. We are committed to providing comfortable accommodations and excellent cuisine to ensure a smooth travel experience for all our guests, including business travelers. We hope our hotel will always be your first choice when you return to Surabaya. We look forward to welcoming you again. Sincerely, Kukuh Mulianto, General Manager, Horizon Arcadia Heritage Hotel Surabaya

Hello Mr. Kak, Thank you so much for your wonderful review and perfect rating for Horison Arcadia Heritage Surabaya Hotel. We are delighted and proud to read that your stay was truly excellent and enjoyable! Your satisfaction is our own joy and an encouragement to our entire team to consistently provide the best service and facilities. We hope our hotel will always be your first choice when you visit Surabaya again. We look forward to welcoming you on your next visit with the same excellent comfort! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya Hotel

Dear Mr./Ms. T, Thank you so much for your wonderful review and perfect rating for Horison Arcadia Heritage Hotel Surabaya. We are delighted to read your comments about our hotel and the nighttime atmosphere in front of the hotel. Our hotel is located in the heart of Surabaya's Old Town, so the classic atmosphere and the people walking around at night create a beautiful ambiance similar to Jakarta's Old Town. We are glad that this atmosphere added excitement to your stay, making it even more enjoyable! We hope our hotel will always be your first choice when you visit Surabaya. We look forward to welcoming you again next time to enjoy a romantic night in the Old Town! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

Hello Mr. Kak, Thank you so much for your wonderful review and perfect rating for Horison Arcadia Heritage Surabaya Hotel. We are delighted and proud to read that your stay here was a fantastic experience. Your statement that you plan to return to our hotel again is our deepest gratitude and a great encouragement to our entire team to consistently strive to provide the best service. We hope to welcome you back on your next visit and experience the same impressive comfort! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya Hotel

Dear Mr. Kak, Thank you so much for your perfect review, high rating, and heartfelt wishes for Horison Arcadia Heritage Surabaya Hotel. We greatly appreciate your valuable feedback regarding the lack of bottled water and the hairdryer. I have coordinated this directly with the operations and housekeeping teams to assess and improve guest comfort in the future. If you require additional bottled water or in-room amenities such as a hairdryer during your next stay, please contact our staff directly at the reception desk. Mr. Kak, we hope our hotel will be your first choice again when you visit Surabaya in the future. We look forward to your next visit with even better service! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya Hotel

Dear Mr. Kak, Thank you so much for your wonderful review, excellent rating, and sincere greetings for Horison Arcadia Heritage Surabaya Hotel. We are very happy to hear that you had a wonderful time in a beautiful room with a fantastic view at a reasonable price. Maintaining the quality of service and facilities to provide our guests with the best is our core commitment. Your support is an encouragement to our entire team to always maintain the highest standards. We hope our hotel will always be your first choice when you visit Surabaya again. We look forward to welcoming you next time! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya Hotel

Dear Helmi S.J., Thank you so much for your wonderful review, perfect score, and the beautiful photos you shared for Horison Arcadia Heritage Surabaya. We are delighted to read that you were impressed with the excellent service from our team and loved our superb location. The breakfast photos you uploaded also look incredibly appetizing! We are committed to serving a delicious and varied breakfast menu to enhance every guest's stay. We hope our hotel will be your first choice again when you visit Surabaya in the future. We look forward to welcoming you back for another wonderful stay! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya