Grand Surabaya Hotel

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8.2
Very Good
From 7,478 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

7.7

Location

8.7

Service and Facilites

8.2

People often mention about Grand Surabaya Hotel
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Distance to City Center (91)
Bedroom (68)
Bathroom (67)
Accessibility (65)
Ambiance (62)
Staff Friendliness (60)
Room Space (60)
Surroundings (57)
Hotel Area (54)
Soundproof (42)
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Traveler Reviews Grand Surabaya Hotel

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Customer reviews
R***a
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 day(s) ago
I stayed with breakfast, but it was delivered and consisted of fried rice and fried noodles, which I found lacking in flavor. As soon as I entered the lobby, the smell of cigarettes was overwhelming. It's a haven for smokers, as smoking is permitted, but it's also likely a major turnoff for non-smokers like me. Luckily, the room was safe and didn't smell of cigarettes, although the hallways were quite pungent.
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d***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The room is clean, nice, spacious, and has a bathtub too.
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a***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 1 week(s) ago
For standard rooms, the most disturbing thing was the smell of cigarette smoke. It might be from the next room or from the previous occupants. It was especially bothersome for us, especially those with children. The staff and security were very helpful.
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1 people find it helpful
Arnold N.
icon-origin-TRAVELOKA
8.9
/10
Reviewed 2 week(s) ago
The hotel is nice. The rooms are a bit less clean, but they could be given some attention.
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A***f
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
There's no Wi-Fi. There are dirty towels left by guests, and there's a wine bottle that hasn't been cleaned up. The hot water in the bathroom is off. I've called a technician, but it's still cold, claiming it's been used by many guests. I've kept the hot water on for a long time.
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1 people find it helpful
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
This hotel is not suitable for those who dislike the smell of cigarettes and filth. I requested a non-smoking room, but the smoking room smelled strongly of cigarettes. There were brown/red stains, resembling blood, in several places. It would be better to move to another hotel than to stay here.
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Bella F. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is close to everywhere.
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John Y. P.
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I highly recommend this hotel for a visit to Surabaya. The room I stayed in was quite good value for money (it had a bathtub). It's close to shopping centers and ATMs. It's a great place to store your belongings and relax. The service is very friendly. The only improvement is that the room needs to be repainted to freshen things up.
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1 people find it helpful
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel is very close to the town square and Plaza Surabaya.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
In terms of the hotel, it's adequate, except for the parking. My phone charger plugged into my motorcycle was stolen. It wasn't much, but it was annoying, especially for me, who likes to travel. It was lost just when I needed it.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel is okay, but the parking is a bit of a hassle. I lost my charger in the parking lot, even though it had a cover.
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Irwan G.
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8.5
/10
Reviewed 4 week(s) ago
yes, better than the previous room
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Irwan G.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The hotel's location makes it easy to reach several destinations on foot. A special mention should be made of the bathroom. Upon reporting the problem, it seems they already knew that the bathroom in the room had stagnant water because the drain was higher than the bathroom floor.
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I***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Only minus 1 is the water jug is a bit dirty overall it's okay
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H***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Friendly staff, spacious rooms, running water, strategic location, only the breakfast is not very satisfying because it is not a buffet.
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Iyan D.
icon-Leisure
Leisure
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9.7
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, it is close to shopping centers and the hotel atmosphere is quite comfortable.
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M***h
icon-Leisure
Leisure
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9.7
/10
Reviewed 5 week(s) ago
It is very comfortable to stay here, access to other tourist attractions is quite close.
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
For those looking for something close to the town square, close to the mall.
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Large rooms, and a swimming pool. Suitable for families.
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
What I like, the room is very spacious.
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