Dear Valued Guest, Thank you for taking the time to share your experience staying at Savana Hotel & Convention Malang. We are pleased to hear that you were generally satisfied with our services. However, we apologize for the unpleasant experience regarding the friendliness of the reception staff in the restaurant during breakfast. This feedback will be considered and evaluated by our Food and Beverage team to continuously improve our hospitality, attitude, and service quality, ensuring all guests feel welcome from the start. Thank you for your valuable suggestions for improving our services. We hope to welcome you back again with an even better experience next time. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Guest, Thank you for your excellent review of SAVANA Hotel & Convention Malang. We are pleased to know that you appreciated our spacious rooms, affordable rates, and strategic location. Your kind feedback motivates us to continue providing a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back on your next visit to Malang. Warm regards, **Suprapto W Tani** General Manager SAVANA Hotel & Convention Malang

Dear Valued Guest, Thank you for your positive review of Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with the hotel's cleanliness, its excellent central location, and the food we served. This compliment motivates our entire team to continue striving to maintain the quality of our service and provide memorable stays. We look forward to welcoming you again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Valued Guest, Thank you for sharing your experience staying at Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the ease of check-in and check-out, and the arrangement of connecting rooms as requested. Your satisfaction motivates us to continue providing friendly and punctual service. We look forward to welcoming you again in the future. Sincerely, *Suprapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Ms. Suphan E., Thank you for your positive review. We are delighted to hear that you were comfortable in our spacious room and enjoyed the complimentary tea and orange juice provided in the room. Your compliments inspire our entire team to continue striving to maintain the comfort and quality of service for all our guests. We hope to welcome you back to Savana Hotel & Convention Malang in the future. Sincerely, *Supraapto Watani* General Manager, Savana Hotel & Convention Malang

Dear Ms. L*a, Thank you very much for sharing your experience staying at Savana Hotel & Convention Malang. We are delighted to hear that you and your family enjoyed your stay, especially the complimentary snacks, including the glass painting and cake provided upon request to celebrate your daughter's birthday. We apologize for any inconvenience caused by the communication issue during check-in. We are committed to improving our communication and service quality to enhance every guest's experience. We are pleased to know that the small gifts from our team brought joy to your daughter on her special day. We hope to welcome you and your family again in the future. Sincerely, *Suprapto w tani* General Manager, Savana Hotel & Convention Malang

Dear Mr. Arka N., Thank you for taking the time to share your experience staying at Savana Hotel & Convention Malang. We are pleased to hear that you were satisfied with the cleanliness of the hotel and the friendliness of our staff. However, we apologize for the inconvenience caused by the train noise during your stay. We understand that noise can affect your comfort and relaxation. Your feedback will be used to improve the comfort of our guests. We hope to welcome you back again on your next visit for an even more pleasant experience. Sincerely, *Suprapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Ms./Mrs. S*i, Thank you for choosing Savana Hotel & Convention Malang as your accommodation once again. We are delighted to hear that, after two stays, you continue to feel comfortable with the hotel's atmosphere and our spacious and comfortable rooms. Your continued trust in choosing us again is a source of great love and gratitude for the entire SAVANA team. We look forward to providing you with another memorable stay on your next visit. Sincerely, *Suprapto w tani* General Manager, Savana Hotel & Convention Malang

Dear Ms. Eka A.M.B., Thank you very much for your positive review and perfect rating for Savana Hotel & Convention Malang. We are delighted to hear that you enjoyed our clean, spacious, and comfortable rooms and were satisfied with the price and the food we provided. Thank you again for your trust in choosing Savana again for your next event in Malang. Your support motivates our entire team to continue striving to maintain the quality of our facilities and services. We look forward to welcoming you again on your next visit. See you at Savana Hotel & Convention Malang. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Valued Guest, Thank you for taking the time to share your experience and feedback during your stay at Savana Hotel & Convention Malang. We are pleased to hear that our rooms are beautiful, spacious, and well-equipped. However, we apologize for the noise from the train that significantly affected your comfort and the comfort of your and your companions' stays in rooms 554 and 555. We understand that quality rest is a vital part of the guest experience. This feedback will be taken into consideration in evaluating efforts to improve guest comfort. Thank you for your suggestion. We sincerely hope to have the opportunity to welcome you back for an even more comfortable stay. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Ms./Mrs. Ko Vista Malang, Thank you very much for your trust in Savana Hotel & Convention Malang and for choosing to stay with us. We are delighted that you and your group had a positive experience during your stay at Savana Hotel. It is a great honor for us to be one of your accommodation choices for your trip and activities in Malang. Thank you for your trust and support. We hope to continue working together and welcome you and your group back again in the future. Sincerely, *Supraapto Wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Ms./Mrs. M*Y, Thank you for taking the time to write a review after your stay at Savana Hotel & Convention Malang. We are delighted to hear that your stay was pleasant and that the prices we offered were reasonable. Thank you for choosing SAVANA. We hope to welcome you back again in the future for an even more comfortable stay. Sincerely, *Suprapto w tani* General Manager, Savana Hotel & Convention Malang

Dear Valued Guest, Thank you for taking the time to share your experience and feedback after your stay at Savana Hotel & Convention Malang. We are delighted to hear that your overall stay was satisfactory. We appreciate your suggestions regarding the use of the wardrobe and the variety of breakfast options. We will forward this feedback to the relevant team for evaluation and consideration in order to improve your comfort and the quality of our service in the future. Thank you for your interest and suggestions. We look forward to welcoming you back again for an even better stay experience next time. Sincerely, *Suprapto w tani* General Manager, Savana Hotel & Convention Malang

Dear Ms. Francisca, Thank you very much for taking the time to share your experience staying at Savannah Hotel & Convention Malang. We are delighted to hear that you enjoyed the spacious Deluxe room, the cleanliness of the hotel, and the two swimming pools available. We are also pleased that the hotel's convenient location, close to various attractions in the heart of Malang, made your stay even more enjoyable. Thank you for your compliments. We hope to welcome you back again in the future for an even more memorable stay. Sincerely, *Supraapto wa Tani* General Manager, Savannah Hotel & Convention Malang

Dear Ms. Febe, Thank you very much for your positive review and rating of Savana Hotel & Convention Malang. We are delighted to hear that your daughter enjoyed her stay and swimming in our semi-indoor pool. We are also pleased that the diverse breakfast options enhanced your stay. Your compliments motivate our entire team to strive for the best service and experience for all our guests. We hope to welcome you and your family back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Ms. Riris, Thank you very much for taking the time to share your experience and rate Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the food we served, and the excellent location. Your compliments motivate our entire team to continue striving to maintain the highest quality and provide the best service. We hope to welcome you back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr./Ms. Angkik D.A., Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with the service and information received from our staff, and that you enjoyed the complimentary food and pizza. Your compliments are a great motivation for our entire team to continue providing the best service and creating memorable stay experiences. We hope to welcome you back again in the future. Sincerely, *Supraapto wa Tani* General Manager, Savana Hotel & Convention Malang

Dear Mr./Ms. Angkik D.A., Thank you very much for your excellent review and rating of Savana Hotel & Convention Malang. We are delighted to hear that you were impressed with our friendly service, satisfied with the breakfast we served, and the clean and tidy condition of the hotel. Thank you for your compliments. We hope to provide you with another memorable stay on your next visit. Sincerely, *Supraapto Wa Tani* General Manager, Savana Hotel & Convention Malang