Kecapi Villa Seminyak by Ini Vie Hospitality

Explore Kecapi Villa Seminyak by Ini Vie Hospitality
8.3
Very Good
From 23 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.6

Location

8.8

Service and Facilites

8.5

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Traveler Reviews Kecapi Villa Seminyak by Ini Vie Hospitality

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Customer reviews
Liemmeytjen
icon-origin-TRAVELOKA
6.0
/10
Reviewed 119 week(s) ago
I stayed 2 nights, the shower water in 3 bathrooms was very small, the flush closet was the same. Asked for the room to be cleaned but not cleaned on the grounds that the room was locked and they had no duplicates. Only the rooms on the lower floors are locked, while the 2 rooms upstairs are not locked. This indicates that they are of origin. By paying which in my opinion is not cheap, I am very disappointed to stay in this villa.
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1 people find it helpful
Accommodation's Reply
18 Aug 2023
Dear Mr/Ms Liem Mey Tjen. Uncle Swastyastu. Warm greetings from Kecapi Villa Seminyak. First of all, on behalf of all the Management at Kecapi Villa, I would like to thank you for the review. We are very open to any suggestions and input from you regarding some of the facilities in question, your comments are very important for us to improve. Sorry for the inconvenience, hopefully in the future we can welcome you back with an even better service improvement. Regards. Full Moon Anggriawan. Villa Manager.
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Stepanie S.
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5.9
/10
Reviewed 133 week(s) ago
Kami booking untuk villa 3 kamar untuk 5 hari 4 malam, tekanan air di kamar mandi tidak kuat, sehingga sulit untuk flush dan shower, kamar berdebu dan kamar di lantai 2 bau jamur dan lembab, sprei dan sarung bantal harus komplain baru diganti dengan yang baru karena sebelumnya sprei dan sarung bantal berbau, handuk juga berbau lembab, sehingga kami akhirnya memutuskan check out setelah 1 malam menginap dan pindah villa, semoga bisa diperbaiki sehingga tidak terjadi di pelanggan lain.
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2 people find it helpful
Accommodation's Reply
02 May 2023
Dear Mr. Aristian Sudarmanto. Uncle Swastyastu. Warm greetings from Kecapi Villa Seminyak. First of all, on behalf of all the Management at Kecapi Villa, I would like to thank you for the review. We are very open to any suggestions and input from you regarding some of the facilities in question, your comments are very important for us to improve. Sorry for the inconvenience, hopefully in the future we can welcome you back with an even better service improvement. Regards. Full moon Anggriawan. Villa Manager.
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Ayu
icon-origin-TRAVELOKA
10.0
/10
Reviewed 163 week(s) ago
I was on vacation with my husband, because I wanted a second honeymoon atmosphere, I ordered a bed wording decor. And beyond my expectations it turned out to be very beautiful. Thank you this is the best service ❤.
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5 people find it helpful
Accommodation's Reply
11 Oct 2022
Dear Mr/Mrs, Om Swastiastu Warm greetings from Kecapi Villa Thank you for choosing us as a vacation and rest place for you. We hope that your stay at our place will be memorable for you and your family. We will always improve our services to be better so that you can feel more comfortable. Once again we thank you and we will wait for your next arrival at Kecapi Villa. Kind regards, Team Kecapi Villa
Amanda Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 167 week(s) ago
Private pool family villa. Comfortable and recommended for stay with family.
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Accommodation's Reply
17 Sep 2022
Dear Amanda, Om swastyastu, warmest greeting from Kecapi Villa, On behalf of the entire team, I thank you very much for your stay at Kecapi Villa and for taking the time to write such a beautiful review and feedback that we need to improve. I am thrilled to read that you had enjoyed all aspects while staying with us recently, from the villa location which is closed to everywhere, and also the friendliness and helpful of the staff. Once again, I highly appreciate your kind words and I am looking forward to your return to Kecapi Villa for another "wonderful stay experience" in the near future. Best Regards Hemi Intan Villa Coordinator
Surya S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 195 week(s) ago
Nice villa! Suitable for those who like holidays with family, very private but comfortable. I really want to recommend this villa!
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3 people find it helpful
Accommodation's Reply
25 Feb 2022
Dear Mr. Surya, About Swastiastu. Warm greetings from Kecapi Villa. Thank you for staying at Kecapi Villa and thank you for the feedback, sir, Warm regards Kecapi Villa Team
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Anika K.
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10.0
/10
Reviewed 195 week(s) ago
Lovely place with serenity and good services 👍.
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Novita A.
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9.7
/10
Reviewed 195 week(s) ago
The villa is spacious and very suitable for families.
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1 people find it helpful
Accommodation's Reply
18 Feb 2022
Dear Mrs. Novita, Om Swastiastu. Warm greetings from Kecapi Villa. Thank you for staying at Kecapi Villa and thank you for your feedback. Warm regards Kecapi Villa Team
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Friska I.
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9.7
/10
Reviewed 253 week(s) ago
Recommend .... clean and very friendly service. Strategic And Near Where
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2 people find it helpful
Accommodation's Reply
21 Jan 2021
Dear Mrs. Friska, Om Swastiastu. Warm greetings from Kecapi Villa. Thank you for staying at Kecapi Villa and thank you for your feedback. Warm regards Kecapi Villa Team
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Dielasy B.
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4.8
/10
Reviewed 258 week(s) ago
The room air conditioner is not cold, the bathroom near the kitchen smells of urine and is not clean.
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Accommodation's Reply
13 Dec 2020
Dear Mr/s. Dielasy, Om Swastiastu. Warmest Greeting from Kecapi Villa. On behalf the entire Management and staff, we would like to thank you for choosing Kecapi Villa for your stay during your Holiday in Bali, and we will follow up this review to improve our service in the future. Again, thank you for your time for writing your review. Sincerely yours Kecapi Villa Team
Fakhri
icon-Family
Family
icon-origin-TRAVELOKA
6.9
/10
Reviewed 310 week(s) ago
The hotel facilities are very lacking, I asked for a complimentary birthday cake but it was not kept there no free afternoon tea, the breakfast was not good.
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2 people find it helpful
Accommodation's Reply
06 Dec 2019
Dear Father / Mrs. Fakhri, Om Swastiastu Warm greetings from Kecapi Villa. I would like to thank you for choosing Kecapi Villa as your holiday accommodation in Bali, and we apologize for our inconvenient service during your stay. We will improve our services and facilities for your further convenience in our villa. I would like to thank you again for your valuable time writing reviews, we look forward to welcoming you back to our property. Best regards, Gede Wira Villa Coordinator
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yanuar w. s.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 313 week(s) ago
the villa is very cozy, there only 3 villas, so very private area. the family villa with 3 rooms are very big and clean. but no floating duck like in the photo.. need extra order.
3 people find it helpful
Fadhlillah M. M.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 383 week(s) ago
In general, the facilities and services of the kecapi villa are satisfactory, even though during the check-in process there was a problem about breakfast which immediately received a good solution from the online party and Kecapi Villa. Maybe what should be a concern for the Kecapi VIlla in the future are some of our experiences that were less pleasant, such as 2 times the power failure in the villa that we used (Three Bedroom with private pool), the completeness of rooms such as slippers that have not been prepared, soap is used up. It seems trivial but it's a bit annoying too hahaha ... although the response given by the villa was fast in handling our complaints, at least the villa should have prepared beforehand so that we didn't have to bother contacting room service. Anyway, I had a chance to try the request in the main bedroom mattress with Happy Baby Moon greeting from roses, it turns out that the Kecapi Villa can fulfill it, it turns out that in other rooms, it is also built and it's all free from the villa! Overall, satisfying!
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4 people find it helpful
Cherilyn C.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 393 week(s) ago
Very enjoyed during stay. The villa is very private and the location near the beach.
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Anissa T.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 394 week(s) ago
The location of the villa is close to the beach. The villa is spacious and clean, suitable for a family. The staff are very friendly and helpful.
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1 people find it helpful
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