Dear Valued Guest, Thank you for sharing your feedback following your stay at ibis Balikpapan. We are pleased to know that you enjoyed our convenient location and found the food enjoyable. At the same time, we sincerely apologize for the inconvenience regarding your request for an additional towel. We understand how frustrating it must have been not to receive a response despite contacting our team. Please be assured that we will review this matter with the relevant departments to improve our responsiveness and service delivery. We also appreciate your feedback regarding access to the swimming pool. Comments such as yours help us better understand our guests' experiences and identify areas for improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Kind regards, Anom Purboyanto General Manager

Dear Mr. Eko P., Thank you for taking the time to share your feedback following your recent stay at ibis Balikpapan. We sincerely apologize for the unpleasant experience you encountered regarding the cleanliness and condition of the room, bedding, and bathroom. The comfort and well-being of our guests are our highest priorities, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We also apologize for the misunderstanding regarding your breakfast egg request. Your feedback has been communicated to our Food & Beverage team to reinforce attention to detail and service quality. We appreciate your comments regarding our breakfast policy and overall dining experience. Feedback such as yours is valuable in helping us identify opportunities for improvement. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Kind regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed our hotel and service. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering the best experience for our guests. We look forward to welcoming you back to ibis Balikpapan on your next visit. Kind regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are delighted to know that you experienced a very fast check-in and check-out process, enjoyed the cleanliness of our hotel, and received friendly service from our team. Your appreciation means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your wonderful review and great rating. We are truly delighted to know that you had a satisfying staycation experience with us during the long weekend. It is wonderful to hear that you enjoyed the cozy atmosphere of our hotel and the warm hospitality from our staff. Your kind words and enthusiasm truly mean a lot to us. We also appreciate your suggestion regarding special promotions, especially during long weekends. We will certainly share this with our team for consideration. Thank you once again for your support, and we look forward to welcoming you back again for another memorable staycation. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, especially regarding the cleanliness and room condition. Please rest assured that cleanliness and guest comfort are among our top priorities. Your comments regarding the bed linen, pillow covers, and overall room freshness have been shared seriously with our Housekeeping team for immediate evaluation and improvement. We truly appreciate your honest feedback and your continued trust in ibis Balikpapan. Your comments are very valuable for us as we strive to restore and maintain the pleasant atmosphere and service quality that our guests expect. We hope to have the opportunity to welcome you back again and provide you with a much better experience in the future. Warm regards, Anom Purboyanto General Manager

Dear Ms. Bilqiis A., Warm greetings from ibis Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you had a pleasant holiday experience and enjoyed the swimming pool facilities at Novotel Balikpapan. Your happiness means a lot to us, and we look forward to welcoming you back again for another enjoyable stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your valuable feedback. We are delighted to know that you appreciated the friendliness of our staff, the good service, and the cleanliness and neatness of the room. We also appreciate your comments regarding the swimming pool facility. As part of the shared facilities arrangement, ibis guests may enjoy access to the swimming pool located at Novotel Balikpapan next door. We understand this may be slightly less convenient, and your feedback is truly valuable for us. Thank you once again for your support. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you experienced a fast check-in process, friendly service from our staff, and enjoyed our strategic location in the city center. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for sharing your feedback and for your rating. We are delighted to know that you were satisfied with the service provided by our hotel and staff. Your kind words are truly appreciated and will motivate our team to continue delivering the best hospitality experience. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your feedback. We are delighted to know that you were satisfied with our service during your stay. We also appreciate your comment regarding the extra bed facility. Kindly note that due to room size and layout standards, extra beds are currently not available in our room categories. Nevertheless, your feedback is very valuable to us for future consideration. Thank you once again for your support. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you found your stay comfortable and affordable, and that you are interested in staying with ibis again in the future, whether in Balikpapan or another city. Your support truly means a lot to us. Thank you for choosing ibis, and we look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you enjoyed our strategic location, with easy access to the city center and various culinary destinations. Your support truly means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager