Overall Ratings & Reviews Novotel Jakarta Gajah Mada

Check the toilet exhaust and the toilet light is off, so the toilet smells yuck... then the staff is slow, then there is no smoking area provided, so I end up lying in front of the hotel wanting to smoke.

Pleasant stay, I was able to check in earlier since the room was ready.

The room is quite comfortable. Breakfast choices could be more varied.

Friendly staff, clean and quiet hotel

Many times, the lift was not functioning during the stay from May 28-31, 2025. We used the service lift to the 21st floor. All the lifts seem to have a lack of maintenance due to a strange sound, so it was a nightmare during the way up. Staff hospitality strongly needs to improve; They seem to be too tired with their job. I ordered fresh juice on the 2nd or 1st floor restaurant, but she served not fresh juice but a concentrated one. Overall, it is far below expectation.

The location is close to everywhere. But unfortunately, the facilities are not like a 4* hotel in general. The lights are dim, even the night light is not working. The color of the sheets and towels is not white. The pillows have many "islands". There is no tissue in the toilet.

Strategic location, close to shopping centers, entertainment, and Gambir Station, spacious, clean rooms, comfortable hotel atmosphere, worth repeating your stay here.

close to everywhere around, many restaurants

everything is okay.staff is very helpful.pleasant.pleasant experience.

Hotel staff are friendly and very helpful in the check-in process.

The room AC was not very cold, the hot water for the shower did not work, the food was so-so, the room was not immediately ready upon check-in.

AC not too cold, hot water for shower not working, food is so-so, room not ready when check in.

Nice and convenient hotel, located near Glodok. Easy to find foods. Grocery store nearby.

It's comfortable. Nice, lots of places to eat.

The hotel is clean, the food is delicious. But the AC is not cold enough.

Very good service, I was helped when printing my work and it was free

The hotel staff service is very good

polite service and friendly and polite employees

polite and friendly environment and service

It was very good to syat at Novotel