The hotel is outdated with poor air conditioning. The traditional Japanese family layout lacked execution and was old and dingy. I’d never recommend the location to anyone, based on the price and location.

The hotel has a 10am checkout policy.

Our room has a nice view of the lake. The Japanese breakfast and dinner were excellent. The hot bath was a bit small. Overall we had a very enjoyable stay.

Room, staff and food are exceptional.

An incredible hotel with views of Lake Suwa to match. A premium price for a premium product. The onsen (public and private) were unreal.

Everything was great about this stay. Beautiful hotel; nice rooms; wondering rooms for breakfast and attentive staff. And great location with views.

From start to finish, excellent customer service. Checked in at sunset, incredible sunset view from our room overlooking Lake Suwa. The check in process was thorough and explained to great detail. The food was regional, healthy and tasty. All around great traditional ryokan experience, highly recommended.

Fantastic stay. Room overlooking the lake was wonderful. The staff were very helpful and always happy to help. The included bus tour of the shrines was a lovely bonus. The option of the included meals was fantastic and the meals we had over our stay were outstanding. Would recommend.

The hotel is well located at lake front, although our room was on the lower floor and the view was a bit blocked by the fence outside the windows. The staff were extremely helpful and the one served us could speak English. The food was good.The private bath (fee required) inside the public bath has half glass walls so not so private except exclusive use of the facility .Given the price we paid included a free tour of the shrines, we considered it's value for money.

Very good

All staff are friendly and very helpful. Only this hotel offer free coach tour for visiting all 4 Suwa Taisha shrines. very blessed. We enjoyed welcome drink before dinner. Hotspring bath with sauna room, very relaxing. they provid not only japanese yukata roves but also pajamas. Dinner and breakfast were so beautiful and delicious, and they served me a special vegetarian meal. many thanks to the kitchen staff. I strongly recommend to stay lake view room. the view was breath taking.

Absolute gem! Beautiful scenery, fantastic hotel, fabulous service and delicious food. Definitely recommend!

The beautiful traditional Japanese room and food. The staff were exceptionally kind and patient with us. The view a of Suwa lake was picturesque.

Visited for a trip around Lake Suwa and oh boy, this hotel is something special, I had the private onsen in the room and it was one of the most relaxing part of my trip in Japan. They also offered public a onsen for hotel guests and you can also book that to have that one private. Over all can't recommend this hotel enough, staff was friendly and breakfast was excellent if you want a taste of a traditional Japanese meal. There is also a bike rental right across the street next to Lake Suwa. Bike trip all around the lake is maybe around 4 hours or less. 10/10 Swore I saw a Shrine Maiden with green hair walking around.

I recommend to reserve the private onsen and the shuttle around thr city with at least a month of anticipation. We got to use the onsen just once and there wasn't any place for the shuttle.

Amazingly beautiful, high-end onsen hotel. Staff are politely formal and provide excellent service in all aspects. My room had a wonderful view of Lake Suwa & all possible amenities. Breakfast was delicious & serves with elegance.

Excellent location overlooking the lake. The food at the hotel is authentic. There is also the possibility to rent bikes directly at the hotel. Very polite staff.

We had the Suite on the 7th Floor. It was absolutely amazing, and the view and private bath were well worth it.

The staff treated us like royalty. They anticipated our needs and satisfied all of our demands. The hot spring rice, hot, hot hot, and the Japanese breakfast was magnificent. They offered a tour of the four grand shrines,and did an amazing job of explaining everything to us. There was not a vacancy for days on end, and now we can understand why thank you.

This was a great experience. If you are looking for a nice break from hustle of big city and really try ryokan and onsen (with ability to use private onsen) - I would highly recommend it