The hotel is great, clean and spacious. The staff is great. Location is good if you are going to guggenheim museum, not as good if you are going to casco viejo.

2nd time staying here and was a little disappointed. First off, when I pulled back the drapes from above the bed, dust flew everywhere. Whenever anyone was using water (sink, toilet, shower) there was loud noise in the wall from the machine pumping water from below. I was offered another room, but since my stay was short, I chose to stay put.

The room was fabulous, especially the bed and shower. The front desk staff were very courteous and always helpful. I am staying there again soon. So glad I found this hotel

Great location! Clean room and the AC was great!!!

Excellent areas and great location

This little hotel really surprised me! The check-in was so easy and friendly and the room was small but so well designed and comfortable. I was traveling alone in Bilbao and it was a really great landing spot for me..

Great location as it is minutes away from the Guggenheim. The first stop on the airport bus drops you off directly in front of the hotel. Many food / cafes on the street. Not far from metro if you want to go further. Upon arrival, the concierge staff was extremely helpful at sharing information of what to do in the city. On another day, they helped me book a bus to my next destination as the website was in Spanish only. My room was lovely and clean. The bed was comfortable and along with the coffee/tea there were biscuits (nice surprise). I think my room must have been on the main piping as I heard all the water running from floors above/below me… It didn’t bother me but a little nosier than expected. That said, I would still stay here again.

The staff were very helpful and friendly with lots of local knowledge

Strange sounds when shower and toilet used, could also hear this from other rooms. No luggage racks. Large room, basic and needed dusting. Walking distance to Guggenheim. Shuttle bus to airport 2 mins away

Excellent for the price.

- Excellent location and staff - Others are average.

Very helpful staff. Comfortable bed. Window overlooking street. Shower worked well.

Really lovely hotel, nice vibe

Front desk staff were incredible! Housekeeping staff were very friendly and did an excellent job!

Good stay, friendly and helpful staff.

Really please with the location, so close to the Guggenheim and an easy walk to the old town.

Great location, friendly and helpful staff

Nice and clean. Perfect location.

This is nice hotel in a very good location near the Guggenheim. There are shops, cafes, and restaurants close by. The airport bus stops directly in front of the hotel. The staff at the front desk are charming and helpful. The maintenance staff are friendly and do a great job. Helpful extras here include a fridge, a kettle, a lounge with a tea and coffee station. There's even a filtered water bottle filling station. Beds are comfy and the shower is great.

Very close to the Guggenheim and a short walk to some great restaurants. Running up and down the river was invigorating