The hotel is adequate and satisfactory but not worth the price, and the photos don’t reflect reality. Couple of faults: a tiny check in desk that looks more like a janitor’s closet than a proper check in desk. I was so taken aback that I had to ask twice if I was in the right hotel. The room is extremely dark, the toilet bowl was clogged for 20 mins on the very first use , AC isn’t powerful enough to properly cool the room, broken handles on the bathroom door and tap. The plus point of this hotel is its central location with a nice view of the cathedral, and 2 nice bars associated with it, but plenty of other spots in Oxaca offer similar views.

Stay away. This is a trap. As soon as you book, they send an email warning that if you’re a light sleeper this might not be the right hotel — but this is misleading. The noise is constant, and not because it’s a central location, but due to the hotel’s own operation: the restaurant, the bar, the kitchen. You hear kitchen noise, plates, bottles, elevators moving dishware from 7am until midnight. The staff is very kind, but the problem is systemic. They moved us to another room and there is nowhere to escape the noise. Other guests were also moved, and still the frustration was widespread. The hotel will probably reply here trying to deny or justify this, but if you read all the reviews, it’s a constant issue that’s impossible to deny. We’re leaving with the feeling of having been misled. The hotel is very nice, but we came expecting a $300-per-night experience and we’re leaving upset, having missed the most important thing we came for: a room where you can actually sleep. I’m attaching a photo of how they welcome you — with earplugs

This location is wonderfully situated, offering proximity to many attractions. The views are absolutely breathtaking and the bar and food are truly excellent. Please be aware that this area can become quite lively on weekend evenings. If you enjoy a vibrant atmosphere, this spot would be ideal. Otherwise, you might consider visiting during the week.

I should have read the reviews more carefully. The noise is unbearable. Literally have the bar with deafening music right next door. Impossible to sleep even with earplugs. Absolutely incredible they are still in business with the hotel part. READ CAREFULLY THE REVIEWS IF YOU ARE THINKING OF BOOKING A ROOM!!!

The hotel has a lot of potential. Good people working there. But if you are tired and need sleep, this is not the place for you. It’s noisy. Very noisy. Parties until late, staff come in early and have no regard for people sleeping. I had ear plus and noise cancelling headphones …….