Hotel ok usual, the owner/staff is really good, very helpfull. Room was ok, not really spacious for 3 pax but ok for sleeping, aircond cool, all functiong well. Check in/out very easy. Deposit rm20. Bed and mattress are the best!!! soft to sleep on.

The service is very friendly and I have stayed there many times every time I go to Penang and the owner/management is very friendly.

All staff are friendly, clean, and close to the tourist attractions.

Good choice. I will be back again.

The staff was very friendly, and the room itself was so clean, great experience

Strategic location, comfortable rooms

Near the city center, ok price, maximum function, close to bus rapid kl, near places to eat, George Town area.

The hotel staff is very friendly and helpful.

The hotel staff were very helpful, friendly and kind.

Comfortable, clean, soft beds & there is free car parking in front of the hotel.

Strategic location in the Macalister area, near many food places, 100 Cuisine Canteen, Nasi Kandar Pelita, can walk to Gama.

The hotel staff was very friendly. Since the room was a bit small, they offered to store my child's stroller in their storage area. So, whenever I wanted to go out for a walk, I could just pick it up and leave it there when I wasn't using it.

During my stay here, the staff were friendly and the facilities were complete, the room and toilet were clean and very comfortable👍

The staff [is] very friendly and [the] room is very clean [and] worth it with the price

Very nice and very clean and comfortable of course.

I was very satisfied with my stay at MII Smile Hotel Penang. It's strategically located, easily accessible, and close to various dining options and shopping centers. The room was clean, tidy, and felt comfortable from the moment I entered. The facilities provided are also complete—from fast Wi-Fi and hot water to adequate toiletries. The hotel staff are friendly and very helpful, always smiling and quick to respond to any needs. Overall, Hotel SMII SMILE Penang provides excellent service. Highly recommended for anyone looking for comfortable, clean, and affordable accommodation in downtown Penang. I will definitely return if I visit again!

Thank you for the hotel hospitality

The hotel location is very strategic, all the staff are friendly, and the room for 4 people is also very good.

Excellent service and location

Great.. I will repeat staying here again.