We enjoyed our stay. Only draw backs were the hotel does not have air conditioning and the elevator can only be used to send luggage up and down between floors. We slept with window open which was fine but there was some noise from the street at various times over night. This all said we enjoyed our stay. Front desk staff are great. We would consider staying again next time we are in the area.

No hot water overnight or in the morning. Also no mention of this from the staff when we checked in. If we would have known we wouldn’t have stayed! It’s a basic amenity

The staff extremely friendly and helpful. Hotel brill location , clean , quiet, I had breakfast and lunch there very nice, would definitely recommend

Lovely place and it was clean. I really didn’t get good sleep because the room was too warm. Which I believe they had no control of. Plus the lift was out of service so I had to be climbing stairs and my child felt at on point. Otherwise, it was an experience. Thank you

Nice quiet hotel near the station so quite handy. Lots to do within walkable distance. Staff was exceptionally friendly and helpful. Only downer was the elevator that was out of order.

Location was great, right across from the Bath station. Can walk to all the sites in Bath. The bathroom was very small, but I had booked a single room, other rooms may have larger bathrooms. There was an elevator, no A/C

The hotel was overall nice and in a very old historic building. It was an excellent location for walking through the old town. The weather was very hot and there was no air conditioning in the room. There was a fan that offered limited help. The elevator was out of service that we were told that was due to the hot weather. Also, on our second morning there, there was no hot water in our room, even after letting both the shower and sink faucet run steady for 15 minutes. The breakfast was good and the staff is very friendly and helpful.

The lift didn’t work 1 bottle of water for two people and both the Expedia site and the website are very misleading verging on false advertising the pictures show a roof top pool that is not there the hotel blamed Expedia but it is also on their own website

The staff were amazing

We were given a room on the 3rd floor originally however the whole floor smelt musty/damp and we had to request another room. The replacement room on the 2nd floor was a lot better, bright and fresh. You have to bear in mind that this is an old building but it is crying out for a full reburbishment. The staff are very friendly and helpfull.

The picture was misleading as there was no pool on the property, however it was a lovely room with amazing staff and it had that quaint charm for a adorable town.

Firstly despite the pictures on Hotels.com, this hotel does not have a pool of any shape size or description. Having got over that disappointment the staff are amazing, friendly and helpful beyond words. The hotel itself is a bit tired but it is starting to undergo, by the sounds of it, a fairly major makeover. Being an old building it has no air con but we were provided with 2 fans to help. I will be interested to see how the changes affect the property and will book this hotel again when we go back to Bath. The hotel itself is situated directly opposite Bath Spa station so if you are travelling by train it is ideally situated. Only a couple of minutes walk into the centre of town.

The location to train station made us pick this hotel. The attentive and helpful staff were amazing, especially Gabriel. The room needed maintenance though, door to get into our room was hard to close and open. Curtains hanging down, pictures on wall without frames, tea pot and cups needed cleaning. Fan was not working but was replaced. I know the building is old but we stayed in three hotels/inns before arriving at this location and they were much more renovated and maintained.

The staff were wonderful! I am giving four stars because my room was a sauna, even on days I did not shower - just no air/moisture circulation at all. I opened a window while I was awake and in the room, but that only did so much. I booked this hotel because it was close to the train station, and I am very glad to have made that decision - not having to haul my bags up hill through Bath was great!

Horrifying and unapologetically bad service. Never again. The only thing saving this place from a zero star review is that the roof or ceiling didn’t actively leak on us. Mold, mildew, rotting floors, 20+ yr old beds and linens all of questionable cleanliness…no assistance whatsoever from staff.

Overall great stay and location was perfect! It took a while for the water in the shower to get hot, and the steam in the bathroom took a long time to dissipate. Air movement even with a window open was pretty stale, but the fan in the room helped. Very comfortable beds, and comfortable stay otherwise! Staff was fantastic, quick to help and answer questions!!

This is a cute little hotel located in the center of town near all the best shopping and food and it also has its own restaurant and bar on site. The staff was so much fun and pleasant to talk with and to get recommendations for food to get information for shopping and sightseeing. it was just an all-around great experience for me being there and interacting with them. I can’t wait to go back and I highly recommend it.

Amazing place to stay and a great value! Lots of character, wonderful breakfast, friendly staff and a very walkable location. They also had parking available which was a huge plus.

We booked the hotel primarily because it has a few customer car parking spaces round the back. The location was good and the building historic, having been designed by Isambard Kingdom Brunel, when it was called the Royal Station Hotel. Our room was a little tired but fine for our needs. It did not look like any of the photos on the website. The hot water supply was a little reluctant, taking well over a minute to arrive in the room. Even though the hotel was directly opposite the train station it was not too noisy. Breakfast was very good. There was a good selection of fruit, cooked options, pastries, yogurt and cereals. The staff were friendly and helpful. We had a great couple of days exploring Bath and the Royal Hotel was a good base.

If was friendly and clean. I would definitely stay again