Overall Ratings & Reviews Citi Hotel Luton

Perfect for a good night before heading to the airport. Ask for a room that is not above the bar downstairs as it stays open late with music.

There is no A/C in the rooms and you cannot open a window. The rooms are small. Bring a fan.

It was in line with the cost of the room

Wheelchair accessible room is as far from entry as possible, through 3 push/pull doors. Including emergency exit plan Wheelchair access at entrance involves doorbell (that didn’t work) to get staff to bring out plastic ramp. Staff had no training of how to use ramp which made entrance difficult

Y

Terrible hotel never go back

Like the price but now found cheaper hotel thats got more perks and hopefully is clean as there was man juice in the shower so didnt use it and smells like the drains are blocked so smells of human soils Also cant open windows and room temp cant change. Then the banging of doors kept me up and was next to cleaners room so got woken early aswell with her smashing doors. First night there was fire alrms going off instead of turning off the alarms the host argued with the room that was smoking while the alarms went off for about 5 mins in the entire place Not to do with hotel but was also involed in a stabbing outside on night 1

The hotel itself was OK. The staff were very nice and helpful. However, the air-conditioning they controlled so I was pretty hot the whole time I was there which was there seven nights and i had to ask them a couple times turned the air down so I could cool down so I think they set it what they think instead of what the client thinks so that was my only complaint about that hotel with the air conditioning.

Generally speaking "you get what you pay for" applies extremely well to this particular lodging. The cleanliness is acceptable however the building is old and poorly ventilated so the rooms are quite damp and stuffy. If you require internet for your stay that is reliable, look elsewhere.

Good for what you pay. Perfect for an overnight before a flight. I would do it again. However Luton freak me out, never been so scared walking the streets.

Worst hotel I've ever been to. We booked a room at the Citi Hotel Luton as we had an early flight and I wrongly assumed that we'd give it a try for the price. Well, dont do the same mistake and pay a bit more for a decent hotel and a real night sleep. This hotel is not even half decent for the price. Sickening smell in all corridors, elevator not working, window not opening in the room, dodgy customers, and the area is honestly disgusting. We requested a quiet room knowing we had to wake up at 3:30am and were given a room overlooking the street right above the hotel entrance. As we're not local i had no clue there would be people talking loudly, shouting, throwing bottles on the ground and skateboarding until at least 1am. We could also hear the other customers walking in the corridors, and spraking in their room as if they were in ours as the walls clearly are not proper walls. The bathroom was smelly and smaller than a cubicle, one could easily sit on the toilets and shower at the same time. No bath mat, no shelf and nowhere to put your belongings if notbfir 4 hooks and a tiny 30cm x 30cm table. Never again, this is like a youth hostel.

The room and location were fantastic for the value and the night shift receptionist was wonderful. It was checking in that was the real issue. The gentleman working was incredibly rude. He was on his phone on a personal call and did not want to be bothered. I asked about the airport not knowing the size and city and how early I needed to book a taxi for an international flight. He kept saying one hour is fine. I would have missed my flight. I then asked about booking a taxi for it ahead because I came in late and wanted it taken care of so I could sleep until I needed to come down to get my flight and all he could say is just come down before you need to leave and my colleague will call them for you. I told him I would like to book ahead and he said you can't and would pick his cell phone back up and return to his call. He was way more interested in his call than the customer. I kept asking him to help me and he insisted booking ahead of time was not possible. No where in the world is this the case especially not Luton, UK! When I would push him he would just insist it that his colleague coming in later could help me. I wanted to be asleep getting rest later which is WHY I BOOKED A HOTEL ROOM!!!!!!! It ruined my night and I was exhausted traveling so when I got to my next destination and city I had to take a nap instead of enjoy the city. I am furious I chose this place because of this reason.

The room was far to small and dirty.

Cheap and very basic. If you're looking for a room for the night this is just for you. Not worth the £45 I paid though.

Good value for money if catching an early flight from Luton.

Disgusting hotel and disgusting service !

No kettle in the room

More explanation on the rooms boldly on your site would help..

I don’t have the words to describe this place and I’m glad I was only there to sleep. We was over looking a beer garden so the noise made it difficult to sleep, the room was so compact and dirty and the smell was something else I couldn’t wait to leave in the morning and was gone by 6.30am

The room was not fully clean as we found bits all over the floor