Overall Ratings & Reviews Mercure Bridgwater Hotel

Was a nice stay

We checked in he got charged for He noticed this and asked for a refund at check out and they practically laughed at him and said it wasn’t there problem and refused to refund his money. Blatant theft in my eyes. If this is the way this company acts when they have made an error, I/my group will never stay with this hotel chain again. Shocking!

Great breakfast and bar service, There was a flashing light on fire alarm in the ceiling above the bed, this could do with changing. The moving wrap around advert in the bar and restaurant isn’t nice at all and ruins the environment. The staff were lovely and it wasn’t clear that the parking would be an additional cost.

..... all was ok...but dissapointed with the receptionist...

Lovely modern hotel but the restaurant bar, reception was like a furnace and the bedrooms freezing until about 3 in the morning when they also turned into a furnace!

Nice looking hotel and the staff is lovely. Unfortunately my room and bathroom were dirty with the clumps of hair everywhere. Shower wall so dirty it felt slimmy... Stayed at the top floor and every time the truck went past the whole hotel was shaking. No soundproofing either from the road or the rooms next door

A lovely hotel, nice big room with comfy bed. This is definitely not a dog friendly hotel, we had hoped to have a drink in the bar after the stressful weekend we'd had but no. Dogs are not allowed in the restaurant which I fully understand but they are not allowed in any area in the bar. So basically you walk through reception and go straight to the room with your dog. This is not dog friendly at all and you even have to pay £15 a night for this. Honestly if you have a dog don't bother going there, there's lots of other hotels around that do allow dogs in the bar.

We both had a good stay at the hotel. However, a parking charge of £10 on top of the room fee made it an expensive night away. The room was clean, functional & there were tea/coffee available and a fridge which was useful. Overall, we shall consider staying here again.

Excellent stay

Hotel was clean, the room was large, bathroom fully refurbished and very well decorated, big shower and plenty of toiletries. The bed was probably the comfiest bed I have ever slept on. Pillows amazing! We only stayed here as we were passing in the middle of a storm. I would recommend this hotel.

The hotel was value for money the rooms were nice and the service was welcoming we would consider stopping again at this hotel.

Great room service

Great room and room service

The problem of inconvenience is due to very extensive roadworks - replacing city sewers/ water pipes so the road system surrounding the hotel and parking is dug up and chaotic because of road closures and entrance to hotel parking lot closure- not the hotel’s fault but it is a major and ongoing disruption

5 mins walk from the train station and easy to find. Take aways and shops close by. My only complaint is breakfast. For an extra £30 per couple we weren't greeted on or seated, two staff were too busy stood at their station on their mobile phones, the food was not hot enough and the fried eggs were not cooked fresh to order. Not up to standard for the price.

The room was decent, but unfortunately, it was quite noisy due to traffic from the road. At the bar, I ordered a beer, and the bartender initially served it in a used, dirty glass that he had taken from the dirty dish basket. I was shocked by this behavior, but it seemed like a normal routine to the bartender. When I questioned it, he offered me a ‘clean’ glass.

Room was not clean

Lovely hotel. Friendly staff. However, the breakfast was a big let down. Took ages to replenish hot food. The coffee machine was very inadequate. One machine which took an age to dispense, hence large queues and food going cold.

Excellent stay as always. Thank you for making us feel so special and we can’t wait to come back again!