Lack of pillows, towels, and quilt was far too small. Couldn’t have a shower without the bathroom getting soaked. Taps all very loose. Couldn’t turn any lights on or off from the bed

Torn bedding, unwashed dishes, no miniatures in the bathroom, calcified iron, lots of dust, mementos of previous tenants hidden in the cabinets, such as empty bottles, etc. The bathroom stinks of something throughout the room, the shower leaks. The shower itself has probably never been washed, looking at the accumulated scale. Ants in the alcove for the washing machine in the bathroom and in the alcove of the sliding door. The quality is inadequate to the price, despite the low price. Research the reviews of this place and look at the photos from customers. The main problem is probably the service of the cleaning staff. The standard is not impressive - the place has its best years behind already and the place needs renovation.

Payed extra for room with kitchen, please see pictures of poor equipped cupboards. No coffee, 3 bags of tea, no sugar, salt, pepper. Just basic things were missing. We couldn’t cook properly because it was not many sauce pans. Two small cups to drink coffee (which we had to buy) after long journey from different country we did not expect that we had to buy coffee or tea sachets. Bed headboard was scratched and it just didn’t look good at all. Pillows need changing as they’ve been definitely used way too much. I had to wait few hours to get hair dryer as apparently all were broken and ladies from reception (very lovely ladies, just wanted to add this) told us that they are awaiting delivery. Little complementary items would add so much more to our stay.

The room was horrible ! Tried to email and call the property - no one answered ! Horrible service

Wonderful

Meticulously clean. Small item like missing soap in one spot was resolved by me, since hard to reach privately owned apartments.

Bardzo dobrze zorganizowane. Kod do zameldowania wraz w dokładną instrukcją dotarł na czas. Niestety czystość i zapach pozostawia wiele do życzenia. Poza tym na wyposażeniu przy rezerwacji dla dwoch osób jeden talerz płytki, jeden głęboki i jeden deserowy

Shower kept flooding when you was only in it for a couple of seconds, broken light switches,microwave. Cables hanging out in the open and not hidden away

A nice place in a very privileged location! If they could only make their elevator more user-friendly...

Apartment ok and good location to walk to old town. However it was not made very clear regarding parking prior to arrival, you must book a space as they are limited . Receptionist not really helpful regarding alternative parking advice, luckily my boyfriend is Polish and asked someone on the lobby desk who told us yes you can park onsite but at double the cost, why the original receptionist for the lettings could not tell us this was annoying as we wasted time.

Same as their other properties, which overpromise with decent pics but really undelivered. The bedding is super cheap and you can feel so many springs under the thin mattress. This brand does not provide any toiletries in both fair city center location and ovo. Reception is painstakingly located in the third floor in a maze of offices. It’s like their agents are paid to be called and apathetic to your arrival. Absolutely no amenities you won’t get wash towels or hand towels just two crusty bath towels that are too tiny for your stay.

In simple words, Safe, minimalist, quiet and very affordable for a value

I Love this place, perfect location

Parking after 10PM isn't available and the only option is 10 PLN/h parking on site

Smelled like cigarettes inside one of the bathrooms, dirty bedsheets, my pillowcase had blood stains on it, next-door neighbors having a party all night long. Parking is complicated only 21 spots available for Apartments so I paid public parking.

The apartment was great and close to the old town and Panorama Raclawicka. The lobby was very hard to find and when we walked in the front desk staff was very unpleasant and not friendly at all. There were garbage bags all over in the lobby. Good luck finding parking! We parked at the hotel and thank God there was space it cost us about 30$ for 24 hours which wasn’t bad.

Nice size and very clean apartment. The most attractive feature is location. You can find several restaurants on the ground floor, a shopping mall just across the street and the town square is just a 10-minute walk.

Stayed here for 4 days. Upon arrival on a Sunday at 10:30 pm there is no one at the front desk but the room info is send via text. As I entered my room I turn on the kettle to make a tea, smoke starts coming out of the electric plug, room is now filled with smoke and smells like burning plastic. Not wanting to be electrocuted I ran down to security who came up and unplugged the kettle. I call the after hours phone number and tell them what happens. They don’t have a room to move me to as their full so I suggest I will check out and move to the hotel next door and the lady confirms they will refund the night and get me a new room the next day. Security confirms this room is dangerous to move out. That’s what I did. She gave me the info for the manager to send the email and bank info for refund. When I arrived the next day I got a new room but the tv did not work. Every day I went down several times asking if anyone is coming and no one ever came. The service from the ladies at the front desk is terrible. It’s a problem that you even try to interact with them and I am polish and speak Polish. After two weeks I received a email from the “ manager” of the property telling me I have no claim should have stayed in the apartment as it was “ no threat to me”. Offered me a credit for one night and free breakfast for next timeI am disputing the charges but please don’t stay at this property. I guess they just count on tourists who never come back and so they treat them like garbage.

Very convenient location.

The advert is misleading ,with photos of hun And q pool…. the gym and pool available (not on site but a few dores away) was not for guest of this property. Very disappointing as I wouldn’t have booked this apartment should I have known. There there was a ball of Haitink the bathroom and long hair on my bed sheets, I have a shaved head so cat be mine. I reported it , was told cleaner wouldn’t come but never did and when I returned a different girl told that “it could happen” - Literally pick it up and get on with it