Look, this is a no frills hotel - but that's what is says on the tin! I am a single woman who needed a reasonable price place to stay after being let down by a friend. The guy at reception, Sacha, was very helpful and kind. He helped me with my luggage and even upgraded my single room booking (it was on the 3rd floor with no lift) to the ground floor near the door. Then, I left a dress in the cupboard and he kindly offered to post it on to me (in Spain!). The place is spotlessly clean and comfortable but not entirely desirable and not in a great are of town but it doesn't claim to be. Do not be put off!