The management did not really care about two lifts broken not operational, leaving only two operational for over 50 floors and too many guest … It did not make sense, the broken lift the way saw it just left unserviced or repaired … the front office just could not give any answer. This was not their fault. There must be regulation on customer service on basic facilities, such as lifts, the apartment should inform all travel agents for the problem so they can stop taking guests while under repair or inform incoming guest should they wish changing hotel …. The housekeeping should be trained more I making beds. The neatness far below hotel standard. Am so sorry this service apartment failed on the basic service they are obligated to provide …. Hope the management can learn and will do better … that was embarrassing for the service apartment industry in Melbourne cbd …. Once again, I am sorry for giving so a blunt review.