Overall Ratings & Reviews High Street Kensington Apartments

Overall the area of London was great and the flat was centrally located. The washing machine didnt dry the clothes and the AC in the unit was very minimal so we had to go purchae fans. Also, they didnt furnish hand towels so we had to go buy them as well. You have to call to have get new towels and they didnt offer a cleanign service so we had to take out trash and clean the unit.

Great location, very convenient transportation, the apartment is very roomy, perfect for 4 of us

We loved this flat so much. It was very comfortable - beds were cozy, and we loved its close proximity to shops, the tube, and lots of restaurants. We restocked any items like toilet roll as needed, but loved having a full kitchen and laundry!

Really great location! Kensington high street is literally seconds from the doorstep. Nicely appointed appartement. Clean and modern. On the down-side, some of the furniture is a little tired (not the most comfortable sofa etc), kitchen isn’t very well stocked. This wasn’t a big deal for us. We would definitely stay again!

The communication with the virtual check in was great and any concerns were quickly addressed. Area is walkable close to Kensington station and lots of restaurants and stores within walking distance.

Great location, beautiful architecture, authentic London experience. On the negative side we got only one key and since apartment was on a fifth floor someone would have to go down the stairs to open the door and climb back to fifth floor without the elevator. Sofa bed is worn out and should be replaced.

the place had bed-bugs. we had to run away once we found it. the bedrooms are tiny and most bedrooms had a fake window. the apartment is damp, some pictures are probably taken from a different apartment, since it was definitely not what we saw in our apartment. the paint is falling some of the walls. you cant even fit a suitcase in the bedrooms. the "management" of the place did not provide us a full refund, even though we immediately informed them of the problems. very disappointing.

I loved the idea of this place! The location is fantastic and the communication and check-in process went very well for us. However, the apartment is in serious need of a thorough cleaning. The living room furniture is filthy, the bathrooms were dirty, there was food under the kitchen table. Some of the cabinets are in need to repair.

I was unable to stay at this hotel due to a payment issue. The link the hotel sent was unserviceable and the front desk could not accept payment. Very disappointing! I had to find alternate accommodations at the last minute

Great location. Nice apartment. Reception is nice but service is a bit slow. Requested for more trash bags (5nights) and light repairs in the middle of our stay but was not taking care even before we leave.

The check in process was terrible. I was waiting for 30 minutes for someone to arrive and check me in even though i had messaged many times about my check in time.

We stayed in Apartment 8 for two nights over the weekend. The location is great base for a visit to our capital..The apartment is a home from home, you won't be disappointed and surprising quiet considering we are so close to the High St.

Great place to stay in the heart of High Street Kensington.

We loved the location and the staff was really friendly and helpful. The apartment was very nice and clean. We had 2 bedrooms and 2 bathrooms so plenty of space for 3 of us. With a fridge, DW and washer/dryer it was well-equipped. My only suggestion would be to provide a box of tissues and a roll of paper towels. We would definitely stay there again and highly recommend.

I found the property to be very stylish, warm and comfortable. The shower was amazing and the ktchen was well equipped with full appliances. Home from home. I could have easily stayed there for weeks as all my needs would have been met both inside and outside the appartment. A nice touch was the complementary Nespresso coffee and biscuits!

Location was excellent, just 3 minutes away from shopping street and 5 minutes from underground. Parking under the apartment is not available if one has a car. We were in apartment 11 which was on the highest floor. Note that the lift only goes up to the floor before that - one would have to walk or carry their luggage up the stairs. The apartment is well equipped - detergents provided for dishwasher and washing machine, coffee machine, kettle. We wished that the beds were slightly bigger. Think it was smaller than standard queen. The couch and carpet were stained but apartment is otherwise clean. Service was exceptional. As our flight was in the evening and we stored our luggage there, the in charge that day (Merehan) also kindly allowed us to use an available apartment after our check out time to eat our packed meals and use the washroom before we head off to the airport. That was much appreciated as we have young kids with us.

The B’Shan apartments met and in some respects exceeded our expectations. The location is superb quiet residential area but within a minutes walk of the Kensington High street . Also would like to mentions and thank the staff on reception who were very helpful and understanding when my son fell ill . We will be returning

We were greeted well and had a fairly straight forward check in process - we did not realise we needed ID to check in so additional paperwork was needed as we do not travel in the UK with a passport. The room was lovely although a little smaller than I had expected but nevertheless had everything we needed except some milk which would have been a lovely touch as tea bags and coffee were provided so milk would have been handy. It was an exceptionally cold time while we were in London and we could not get the room to heat up - after mentioning this to the staff they attended and set the thermostat to 30. Wow - you think, that must have been hot. It wasn’t it was just then a lovely comfortable room temperature so I was not surprised that we had it set to 25 and at that the room was cool. Great location - 5 min walk to the underground. Buses run frequently along the High Street and many restaurants and bars in the area. This is London so you need transport to get around but it is so easy. If we were staying for longer the room would have been ideal for up to a week but on a return visit I think a larger space would be better for 2.

Good location, nice apartment, good service

Excellent location and amenities. Greatest by very professional property manager and was extremely helpful. Highly recommend