Front desk hosts were very nice and helpful.

H

Room was not clean , found hairs from other guests , food crumbs under bed - ceiling fan too dusty to use…etc

The housekeeping staff needs to do a better job with cleaning. The room was a bit dusty, the microwave was dirty and had a dirty plate in it. There was a glass left in the freezer. Being that this hotel is a dog friendly hotel, they need to ensure that they are vaccuming and dusting anytime they are cleaning the rooms. I had two rooms and needed them to clean something in both upon our arrival.

Bed was very good.

The front desk lady named Caroline made my stay exceptionally great. I was having an incredibly frustrating day and she greeted me with such professionalism and kindness.

The bathroom door locked from the inside, we had trouble finding staff to unlock the door. It was 4:00 am, no staff was available to open the door until 7:30 am. We had to go to the lobby to use the bathroom,

We have been very pleasantly surprised by the quality of the Homewood Suites here in Florence. We were greeted by friendly and attentive staff, and the lobby was beautifully decorated and clean. Our room was spacious and full of amenities. We especially appreciated the free laundry service available to us, as we were nearing the end of our travels and needed some items cleaned. Many shopping and dining options are in close proximity too!

The staff were amazing and helpful. the hotel, very modern and really clean

The shower kept leaking to the floor, room felt dirty and musky. The pool was disgusting, looks like it wasnt cleaned in days, had bugs and cigarettes in it. The breakfast was okay. I was harrased all morning to check out on time, check out was 12pm, i shouldnt be called and people coming to my door asking me to check out before 12pm it was overwhelming.

Nice hotel in a very convenient spot. Right off I95 close to many restaurants, gas, grocery, etc. Room was nice, decent buffet breakfast, staff we very nice. It was a good choice.

Nice place

Un bel endroit bien situé , le service était très bon ! La chambre était grande et rénové. Toutefois quelques déceptions pour la salle de bain : propreté pour le bain et des petits bris : porte papier de toilette. L’hôtel est prêt de tout et la piscine et le terrain de basket sont des must.

I would stay here again. Very good customer service.

I booked a one bedroom suite and they gave me a studio. I asked them to change and they said they have no more suites.

Beautiful, Clean property! Convenient location

Nice hotel, modern, great staff, large rooms

Rooms not cleaned well and broken appliances (microwave handle and TV) in rooms

Friendly staff and good food

Couch worn and dirty; had to change rooms.