The hotel is conveniently located near the city center, just a short and pleasant walk to/fro Plaza de España. Unfortunately, when I arrived, there was no one at the front desk and the main doors were locked, so I ended up waiting outside for almost 20 minutes. My room felt a bit cramped, dark and had a damp smell, mixed with strong cleaning product odors. On the positive side, the property itself is very clean and the staff is helpful once available. I do think the breakfast could benefit from a wider variety of options.

Great location but comm

The breakfast was not good, very limited options with drinks and food. All the food was also cold and there was no option for eggs or any juice

We love how they set up their place. It's cozy and unique. The place is close to everything, very convenient for the traveler. The receptionist (Chris) was very friendly and accommodating. He gave us tips on how to navigate the city. We love our stay in this hotel.

On Hotels.com its called "La Nave"...in real life its called La Nave HOSTEL...our accommodation for four turned out to be four bunk beds crammed into a tiny room... the presentation on Hotels.com is totally misleading...there are common areas but they put out this incense that is so harsh you cant stand to be in those spaces...they also seem to be using very strong cleaning products that are likely unsafe to the people who work there

Very well located and kind hosts. They relocated me after one night due to an issue with the bathroom. The hotel uses lots of fragrance so avoid if you have chemical sensitivities. Nice breakfast.

The customer service is terrible. My flight was cancelled due to the conflict in the Middle East and the property did not even reply to me or Hotels.com when I requested a refund.

Quiet, low key, cozy, however staff should focus on being more pleasant, friendly and customer oriented. Breakfast was ok. Surrounding area or neighborhood is ok.

LaNave is such a cute and unique experience. The decorations and friendly faces make you feel cozy and safe. The breakfast was delicious and the beds gave me a good nights rest before heading off to walk the Camino de Santiago.

Dark alley way to the main entrance.

The staff was terrible

Room was small but clean and comfortable. The hotel is not visible from the street. You have to walk down an alley to get to it. DO NOT DRIVE down the alley. It's narrow and there's no place to park for anything but motorcycles. You have to park in the garage up the street from the hotel. If you have an early departure, don't count on breakfast. Also it's difficult to not flood the floor when taking a shower. Suggest putting big towel in front of shower entrance.

Great staff. Very friendly and very supportive. We arrived during power cut but front staff did a great job for check in smoothly. Really recommend. If we visit Madrid again we will definitely select this hotel.

Great location and great value for the price! Just a little noisy if you are trying to get to sleep early. You hear everything - people talking, walking down the stairs or opening/shutting doors.

Center location

The room was very small. There is no separation of shower and toilet. The walls are paper thin. The breakfast was terrible.

Got a private room, was super expensive and the room was pretty basic. Bed was comfortable enough but there was a bunch of broken stuff and the shower is set up in the worst way possible where the water just floods out on the floor of the room so I wasn’t even able to shower. One of the reasons I wanted a private room. Pretty basic experience otherwise. It’s in an alleyway so a bit tricky to find.

Excellent hostel, great location. The hostel has a very calm and welcoming feel to it, friendly staff and a lovely breakfast. Rooms are what you would expect, but perfect for our short stay.

Very comfortable and close to major attractions

Very good price for money, everything was good! Nothing to complain! Great location as well