Clean room, great staff and service. Definitely recommend. The room is not the most modern or newest but all the other good things make up for it 100%.

Absolutely loved this place. My only issue was that the gym was directly above us and we would hear constant banging.

Good descant place to stay

Everything was nice and clean

Everything was great

Everything was perfect! The staff is great. Service is fantastic. Best time ever. Decided to stay an extra week. This is by far the #1 Hotel in Juárez.

Clean room

The hotel promotes the nice pool, is outdoors and is freezing cold, not use at all. The hotel is in remodeling mode and it was drywall dust everywhere even in the restaurant area. My mom found a dirty sheets on her bed and i have to clean the faucet at the zinc. This hotel is not the cleanest. The staff is really nice and helpful. The breakfast is good. Rooms are small so not believe the pictures.

Yes. Nice rooms and nice hotel

All the staff was amazing, super friendly Breakfast was delicious and a pretty decent gym. I was there for my consular process and everything is walking distance. They also have a shuttle bus that takes you to the grocery store and to the airport. Definitely recommend

Everything perfect high recommend!

excellent service

Nice

The hotel pricing is very high for what you get and the condition of the room. The beds are horrible and seem to have a plastic covering that will make your back sweat. Not a good experience. The food is ok. The wifi is terrible and lags when trying to watch TV. My wife stayed at the holiday in Express after checking out of Mesaluna and says the rooms are way better and cheaper price. Also, breakfast is served, and you can get whatever you want.

Friendly staff, great housekeeping service and has all the essentials in the room.

Very clean. Staff was very friendly and helpful. Blanca on the 2nd floor was amazing, always making sure we didn’t need anything. Breakfast was great too!

Clean room

My mom and I stayed at Hotel Mesaluna near the American consulate in Ciudad Juárez for her visa immigration appointment and it was an overall great stay. The hotel could use some upgrades but overall, it felt safe, it was comfortable and it was really close to the consulate. LOCATION AND PRICE: We had really early mornings to turn in documents and for the interview, so walking a quick 5 minutes was perfect. I'd recommend this hotel if you're here for the same thing and if you don't have a car (if you have a car, then I recommend booking an Airbnb for cheaper and you can always park in the nearby mall parking lot or even in the hotel parking lots if you ask). FOOD: The food here was pretty good and affordable. I'd recommend getting a reservation with breakfast included and if you want to eat dinner here, too, then it's good and pretty cheap! But you have a good amount of places nearby you can walk to as well. There's a mall, Starbucks, plenty fast food joints, taco spots and also a Walmart and VIPS nearby. CLEANLINESS: It could be cleaner and I know the housekeepers must have a lot of work but all they really do is throw the trash out and replenish towels and water. They don't really mop, sweep or wipe surfaces down. That was a bit frustrating as we were here for 10 days. Ultimately, you can find cheaper on Airbnb, but this hotel felt like the perfect place to say. Plus, you can make friends and ask each other questions about the process at the consulate.

Everything and everyone were amazing! As soon as you walk in it smells clean. The room and restroom were clean. The breakfast was awesome. All the staff were very friendly and helpful. If we are ever in Juarez again I would definitely stay here again and I recommend to anyone that is working on their legal papers.

Spotless room and hallways and restrooms and great, friendly staff, which is important as most of the hotel is filled with guests dealing with the USA Consulate, which is stressful enough. My only suggestion is - would be nice if they heated the pool and lowered the volume on the music outside for those of us trying to work there in some sunlight and outdoor air.