The hotel location is great, the room was comfortable, but the service has room to improve, especially for a 4* hotel:
-The hotel did not have any shampoo (they were out of stock for the week),
-They were out of washcloths for the entire week
-Breakfast was hit or miss depending on the day. Some days, the eggs were severely undercooked. I do not mind runny eggs, but half the time, they looked more like an egg soup
-The spa service (manicure / pedicure) was horrible: it was so painful that we almost had to ask them to stop
-We had to ask 3 people at the front desk to finally get a parking pass. The first 2 people told us that we had to pay every time that we got in and out. The 3rd finally told us that we could prepay for the week and get in and out as many times as we wanted.
The beds were super comfortable though