Overall Ratings & Reviews Four Points Flex by Sheraton Yokohama West

Guest check in is on the second floor. Staff were very courteous and spoke enough English to be very helpful. The bathroom was excellent and room size adequate with fridge and tea kettle.

Staff were very helpful. Location excellent 10 minute walk to Yokohama railway station . Loads of restaurants within 10 minute walk

I stayed at my last night in Japan - easy for last shopping, dinning, and transportation to the airport! Very quiet.

It is the typical business hotel and the room quiet small. But it is close to the train station

I thought the hotel was wonderful. The area outside the station was interesting, but I think that should be expected for an area that is a 5 minute walk from a major rail station. There was also an excellent supermarket embedded in a pleasant mall just 1.5 blocks away.

Close walking distance from Yokohama train station. Staff was very friendly. Stayed 4 days. Tons of food options nearby. The room is Japanese business style so they are small-served its purpose if you simply need somewhere to stay while visiting local attractions, relatives, etc. They did have coin laundry. A little tricky to find as there’s not a super big sign advertising the hotel. I was traveling alone so it was great.

Staff so nice.

The hotel is easy walking distance from the Yokohama railway station. (Note: the shinkansen trains stop at a different station much further away.) We also enjoyed visiting an excellent onsen located even closer than the station where we had a great time and enjoyed inexpensive meals too. The hotel staff were very friendly and helpful but spoke little English; that's where Google Translate came in useful. We had two stays in the hotel. The first was in a regular double room which turned out to be very cramped. For the second stay, we paid extra to get a room with two beds and it was a larger room where we were much more comfortable. Both rooms included a fridge, an electric kettle and a trouser press. The TV provided only TV channels from Japan or pay-per-view movies in Japanese. The breakfast option gave us a choice of four meals, two with Japanese food and two in a western style. Unlimited soft drinks, tea and coffee came with the meals. We would happily stay again in this hotel if returning to Yokohama.

I loved my room on the women only floor, which had a nice lounge where female customers could relax in the lounge wear and hotel slippers, make coffee/tea, do laundry, and read/work in a very quiet setting overlooking the town. The only complaint is not about the hotel itself, but the adjacent restaurant that offers breakfast to the hotel clients. I bought the meal tickets for the entire duration. The food was pretty decent, but the restaurant was so dirty, covered with dust. I had to dust it with a wet towel every single time. It got blacked every single morning. The restaurant should clean the air filter, too. It was absolutely aweful.

Good service, the hotel clean and helpful.

Alot of food options

Great location close to Yokohama station, nearly new building, good sized room (for Japan) good bathroom and amenities. Walkable to several restaurant options near the hotel and inside Yokohama station with good shopping options nearby also. |Front desk staff and housekeeping staff very friendly and helpful. I'll visit again!

Very clean, about 5 min walk from Yokohoma station. Room is very small, two people with a double bed is too tight, switch to two twin beds, feel so much better.

Great location and good amenities

Overall, simply good.

Good location friendly helpful staff

Courtesy and professional by all staff

This was the funnest spot I stayed at so far. Yokohama is a really high class area, and the hotel was top notch for such a low price.

The hotel was very close to Yokohama Station. Considering how much was around it, the room was surprisingly quiet.

Stylish & comfortable hotel. Professional staff. Rooms were quiet & well appointed. Rooms smallish by western standards but room design is accomodating. (Lovely tub) Straightforward 15 minute walk to Yokohama Station Keikyu line has nontransfer service to Haneda 38 min)