Overall Ratings & Reviews Homewood Suites by Hilton Long Beach Airport

Family vacation and the room was a great size. Loved the variety of morning breakfast and the lobby was very welcoming. Walking distance from several dining options

Although this hotel seem amazing at a glance . The jacuzzi was broken and never got hot . In order to receive a pool towel you have to go “ check out” the towel in the lobby . They kept telling me that the towels were in the dryer and come back in 15 mins . Went back and still no towels available. This happened a few times . Then the following day I called front desk to ask for dry towels to be delivered to the room , and same thing . Took 45 mins to receive the towels . My family had to share and reuse the same 3 towels. Unacceptable!

Very nice hotel

Though got here early was able to leave luggage at hotel n walk nearby for plenty of options for food while I’ll room was ready. Breakfast not bad was one of the best I’ve had. Kids enjoyed pool n room was big enough for family of 6

All good

Extra Space and quality of 3beds and room size with kitchen table and fridge and sink and microwave etc

The property is nice and it is kept clean, and the staff is fairly friendly and efficient. The free breakfast is nice too. However, the pool area was super crowded during our stay, the doors were not locked, and it seemed to be taken over by several people who were not guest of the hotel. The hot tub was not hot. It was rather cold and was a big reason why we stayed. There was an accident at the pool after the Fourth of July and was closed, which was quite upsetting to our daughter who has special needs. The hot tub did not seem to be a one time heating element going out sort of thing because we had stayed a month and a half prior and it was also lukewarm at best. Also towels have to be checked out at the front desk and returned or signed in and out and it’s rather inconvenient, but I do feel necessary since so many people are in and out of that area. The location is nice with a Starbucks right across the way and very close proximity to the airport. Laundry facilities are clean and available although five dollars per each wash and each dry load and the dryer does not seem to get the clothes dry after one so one load of laundry is about $15.

We were charged $20.00 each night for parking that we were unaware of.

The overall property is decent. Their 24 hour store offered very little. No sodas or friendly beverages for children. The pullout sofa in our room was disgusting. Old and tattered. It looked like it was a toy for a cat. We received zero housekeeping during our week stay. We had to call numerous times to have our garbage emptied, get towels and toilet paper. I wish I could post a picture of the couch. Just awful.

Hotel was great, clean, smelled amazing walking into the lobby and friendly staff. I’ve stayed here twice with no complaints and this is my go to Hotel when in town.

Our stay was very comfortable.

I’ve stayed at many hotels worldwide, & this hotel was the worst experience. They have extremely poor service, from towels, to a request for an extra blanket, to soap. They charged us $250 US extra calling it a “cleaning fee”. I’ve been trying to email the hotel manager, & Hilton itself, several times, no one bothered to respond back. In 6 nights they cleaned my room once, & they charged me $250US. My family had several rooms as well, & they hated the experience as well. They stayed for 3 nights & were told that they weren’t entitled for cleaning, since it was “just” the 3 nights. Hours of wait for towels. & every time we’d ask for a towel, or a sheet they said their dryer was broken & had the only 1 dryer. & this lasted for days. Even Days Inn would’ve had a better service. This Homewood suites, certainly does not fall into the “Hilton standards”. Please do yourself a favour & find an alternative hotel.

Nice property ,very nice staff ,very good breakfast.

Great breakfast, walking distance to casual dinner spots. Clean, awesome pool and outdoor game area for kids. Clean, friendly staff too.

Great customer service, clean environment.

Hotel was clean & a great location to the event we were going too! 🙌 also have great breakfast

Quiet. Clean and beds where nice

Friendly staff. Breakfast was tasty. Sofa bed mattress was thin.

Rooms are standard not worth the price.

Really enjoyed the free breakfast and took full advantage. Thank you Hilton.