Overall Ratings & Reviews Cross Keys Hotel

Loved the history, very quaint but interesting. David was very kind and helpful. Thank you

Stayed over for the night as was working local Staff were friendly And food was great Will definitely stay again when working near

Charming little place, with a comfy bed and a nice breakfast!

I love this place. The hotel rooms are clean, comfy beds and nice bathrooms. The food is lovely (recommend the Stilton mushrooms) and the bar is well stocked and cosy. The staff and management were helpful and it seemed enjoyed the atmosphere. The whole place is filled with interesting antiques and bits of furniture. So much character. Give me this over a nameless boring chain hotel every time. Thank you David and team at Cross Keys Chatteris. I’ll be back for sure.

I stay here at least once a year and it's always a great experience with friendly staff and customers. This time I got the room with the four-poster bed but with a very modern touch: a bathroom mirror with Bluetooth speakers!

Reception on arrival was excellent and everything explained well. Room was very spacious and comfortable with free tea/coffee and bottles of water available. Breakfast was also very good.

Fantastic staym would definitely stay again. Only niggle which is to personal taste, was having to order breakfast the night before.

Beautiful very old building - 14th century with loads of character. My room was very clean with comfortable bed. Some of the furnishings were dated but it was in keeping with the style of the property. The staff were very friendly and professional and could not fault any of the staff at all. Would strongly recommend this hotel.

Highly recommended great location and very interesting pub/ hotel

The hosts and staff were very helpful, friendly, could not do enough for us. Lovely quirky place with loads of history. Our room was well presented, comfortable and well stocked with tea, coffee, biscuits and bottled water beside bed. Breakfast was first class. Lovely place to stay A

Looking very tired. Terrible mattress, big dip in middle. Didn’t have a very good night sleep.

Very friendly place, food was of high standard, Lots of options available. Room was clean and comfortable, excellent service from staff. Frozen cocktails are amazing!!

Absolutely awful, huge list of issues, 100% the worst place we have ever stayed. Room 14. Milk in room out of date by 13 days and off. 2 tvs both too low to watch if u r sitting on the bed. No table to sit at with drink or if you wanted to sit to watch tv. Broken window latch making closing dirty window impossible to shut and room over smoking area so smell awful. Curtains too short so bright light in room at 5am. Shower screen seal coming off. Glass shelf above sink v wobbly. No bulb in bedside lamp. Duvet bundled up in bottom of wardrobe in twisted heap which fell out when opening the wardrobe to put clothes in. No staff at desk at check in and early morning to get some fresh milk. Very little on site parking. Breakfast adequate but not great. You have to choose a breakfast time for next morning and order what you want for breakfast when you book in. No phone in room to contact reception note left at night with a persons mobile and room number for issues in the night.We stayed on a Saturday night and kareoke went on v loud until midnight made worse by not being able to shut the dirty window.. Info on website incorrect. Will be submitting an official complaint. This site wont let me add photos

Great stay

Big and comfortable room in a unique cottage-like building full of medieval collections. Nice food in the pub!

A wonderful hotel, great atmosphere, and staff are very friendly. Great breakfast, four poster bed extremely comfortable and room is lovely. Only downside is the shower, more a trickle. Will return when visiting family..

Another gem - great hospitality, really pleasant atmosphere. Comfortable bed, super shower, amazing bathroom mirror with integrated bluetooth speaker. Lots of history... how old is it? Good question..... really old, loads of history - tight parking. Very good breakfast too. Again, best review is that I'd go back if travelling that way again. Oh yes, almost forgot.... big telly, four poster bed, lots of interesting pictures, some ancient flagstones, some fascinating things in a display cabinet. I was told that the Norfolk Gem would have been a good pint if it had been on that night - had a Guinness and a dram instead - well stocked bar if that's your thing.

The best qualities of pub accommodation: upstairs from the bar & dining room, friendly and personalized service. BUT -- more than one expects from a traditional pub: the room was large (think the size of American hotel room) and plumbing was updated modern. Clean, affordable, personable -- everything one wants in a stay. (Will be my first choice when I return to the area!)

A business trip where simple comforts are 'a must'. Great atmosphere in the very comfortable bar. Food is superb. The bed is very comfortable ..... I'll be back !!

Friendly staff, and warm room, with plenty of choices of refreshment. Good value for money. Breakfast was good but paper table cloths with marks on need changing for every customer. Stair case carpet could do with a clean.