Overall Ratings & Reviews Novotel Mohammedia

The reviews and photos of this property made us feel it would be an excellent choice, but unfortunately it was a bit disappointing. The bar area is nice, but the rooms are small and while we close this hotel for the sea views, the views are part of a more industrial area and there were birds everywhere. We also thought it was beach front, but the ocean is across the roadway. The room condition was a bit rough, and despite having two people in the room, they continued to give only one towel despite our requests to bring additional towels. They were quick to provide us with any requests. I did love that there was a Carrefour around the corner and lots of restaurants and cafes nearby. It’s not the prettiest area.

Disappointing Stay at Novotel Mohammedia While Novotel Mohammedia boasts a great location near the park and the beach, my overall experience was far from satisfactory. Check-In Experience: Upon arrival, I was shocked to learn that my prepaid room had been given away due to my late check-in, caused by a delayed flight. The check-in process took over 3 hours. Initially, a trainee at the reception attempted to assist but admitted she lacked the knowledge to resolve the issue. Another staff member, without even reviewing my booking, bluntly stated there were no rooms available. I was further told that it was my fault for not informing the hotel about my late arrival, even though I had tried contacting them earlier for an airport pickup — a request that was completely ignored. Reception and Service Issues: The service throughout my stay was disappointing. Despite calling the restaurant multiple times over 40 minutes, no one picked up. When I approached the reception for assistance, they redirected my call back to the unresponsive restaurant. After several requests, the reception staff kindly took my order, but the food was never delivered. This lack of responsiveness left me feeling ignored and frustrated. Room Conditions: The rooms, while clean with comfortable beds, show signs of age. Additionally, they lacked basic attention to detail — no mattress cover was provided, as evident in the attached image. Restaurant and Breakfast you cannot call them. It they will not pick up

Very good location. Quiet around the floor. Except some noise from the main lobby if you stay Saturday due to the music coming from the bar. Other than that everything else was good

The views were spectacular, the staff was amazing. The only negative i can think about is the shower in my room, i feel it could have been cleaner.

The breakfast was excellent, would recommend anyone who wants to visit Rabat and Casablanca to stay here. Sandrine and Simo FB provided excellent service Any issues were resolved promptly by reception staff.

The receptionist was not straightforward about breakfast arrangements. At check in, we were told the breakfast was complimentary, only to find it the next day that we had to pay for breakfast.

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clean but hard bed

Excellent hotel. Lovely room, great bar and restaurant and very pleasant staff especially Sandrine who was extremely helpful and provided excellent service. Will definitely return.

Breakfast is a bit hit or miss. Different food items not available on a regular basis

Very nice stuff thank you guys for everything

Good stay. Didn’t use the hotel facilities so can’t really comment on that.

I would recommend this place for anyone clean Friendly stuff

Friendly and welcoming Staff! Clean property ! Very convenient location , Near nice cafes & restaurants !!!

Asmaa and Nabil did an amazing job getting us nice Cozy room with ocean view !!!

Great location

Great location, very clean. Walking distance to cafés and restaurants. The server at the restaurant needs more knowledge at what he’s serving.

Was told underground parking on site but actually on road outside hotel. Otherwise great service and clean/comfortable room.

I wanted to commend Amal and Nora for their warm welcome and their world class customer service. Amal greeted us as soon as we walked the hotel door and Nora helped us getting settled in nice & warm superior room with ocean view. They made the check in transaction seamless! We will recommend this hotel to our friends and family ! Please make sure to pass along this compliment to both Amal & Nora. Keep up the great work ! Youssef

The hotel is good but needs refurnishing