Increíble que te cobren hasta por si dejas una toalla mojada 😓👎

Very good…no problem at all.

The location is good, near the Metro. The school is next door. It's extremely noisy. The check-in is a big headache. They want to make it all automatic. But their IT people are not experienced and drive guests nuts. I stayed there for 3 days. I did not see a single guest to be happy with their system. Imagine waiting in the heat for 2-3 hours at the front door to get an instruction email from their AI or IT. If you leave the hotel, you may not be able to get into your room because their application may not work for you. There is no direct customer service contacts. You are always under the surveillance cameras from front door to stairs and hallways. It might feel safe, but you have no privacy. The shared with (12 other people) bathroom and shower walls are all molded. Watch out if you are allergic to the molds. They have no TV to reduce the noise and make a relaxing environment. You get anything except relaxation. I would not recommend to my friends and family.

It was alright. We only needed to stay there for our early flight the next day so it was ok.

Very nice

Honestly did not have high hopes, with reviews of cockroaches the previous year and pretty poor reviews generally. Not going to lie, the first night was absolutely fine with a functional AC and a decent sleep. However, the second night we came back to several cockroaches scurrying around our luggage and the furniture in the room. We immediately booked a room somewhere else and got an Uber away as we could not stay in a room where the cockroaches are free to move between the floor and walls with no idea how many there are. Not bad for a night but our experience wasn’t too pleasant - maybe it’s a summer thing as no one else has had similar problems for a while but happy holiday booking!

dirty bathrooms. rooms needed a renovation

Very nice

Nice place

Very good place

It took over an hour and a half to get into the property. We even called multiple times and were hung up on every time. The property was fine.

This property has been the worst experience I have ever had with a hotel. The first night I arrived I noticed the bed wasn’t clean and the bathroom was clogged. I tried to ask them for a solution and they couldn’t provide cleaning services that late during the day so my only option was to find another place to stay. Half of my trip was spent dealing with them requesting a refund. One example was they said someone would call me in 10 minutes as I’m stranded outside locked out of the place because they said I abandoned the property but I had no choice- I wasn’t going to stay somewhere that wasn’t clean. I have screenshots of all the conversations that were very unhelpful. No one ever called me back until 2 hours later. It was awful and I preferred to lose my money than to have to deal with them any longer.

I really liked that the property was very close to the metro exit. And in the morning it was close enough to walk to a commercial center. I also liked that there was a microwave on the third floor. The major downside is that the walls are VERY THIN.

Extremely difficult to get into electronic entrance, very vague instructions. Would never stay again

Excelente alijamiento

Stubborn staff would not allow cancellation even days ahead. Foreigners should steer clear because the self-check in process is a nightmare.

Everything fine

Its very difficult for check in, all process must byself very steps

Wasn't sure what to expect since this is all "automated" but surprisingly it was very easy! The room was clean. Would recommend for a quick stay.

It was amazing!!! I was a bit worried about the accommodation based on the reviews but my expectations were beyond succeeded. Checking in/getting into the building was beyond easy (you simply click a button!) and the room/bathroom was very clean and homey. The location was also beyond ideal, right next to the Canillas metro line. It was easy to get to and from the city + to the airport. And not even to mention that the accommodation was extremely inexpensive. You get more than what you’re paying for! I have nothing but good things to say about this hotel and will be booking with AYZ again for my future travels to Madrid.