Staff support was completely ABSENT. No help whatsoever . We needeed help with lugggage or cart, same answer, Cant help you. Room was just fine

Good hotel near to the cruise port The room very nice, clean

The room we had was large and clean, the towels were bath sheets. Denise who welcomed us was wonderful showing us around and giving us ideas on what to do and see in Genova.

Room 404. The shower did not function properly. At first, hot water worked fine, after a couple of minutes, only cold water, so my husband could not shower. Great location near the train station and walking distance to the maritime museum (we loved that museum!). Delicious Italian food across the street, many other restaurants nearby. Friendly and helpful woman at reception. Easy to check in at the one hotel, then walk a short distance to our spacious room with comfortable bed. Historic elevator, which we found entertaining, but we were warned that if someone forgot to close its door, then the elevator would not work.

The room was very spacious, very nice overall. Not too much lighting main room but bedroom was great. Super clean, very good bathroom, including luxury towels. Heating worked well though sometimes the water wasn’t too hot. Very good breakfast though limited selection (no eggs) but great coffee machine.

The room and bathroom are very nice and clean.

Stay was okay. Sheets were very thin for it being a cold time of year during my visit. No blankets were available. I also got stuck at the elevator when I was checking out because another person left the elevator for open (the old school kind where there’s is a door to open in order to enter or exit the elevator). On the good side, check in and out were easy and simple. The fixings and decor were nice and it felt very posh from that perspective. It is centrally located/walkable and the staff were very affable.

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Great location in a walkable area along the coast. The breakfast variety was excellent. The service staff were friendly and very accommodating. For example we had an early departure prior to the opening to the breakfast dining room however the staff provided several croissants for our trip.

Great staff

Great location, close to the train station. Very walkable. The room was comfortable and clean.

The hotel is handy to the station. The rooms are huge with a separate bedroom but they are a bit devoid of furnishings to fill the space. They are also very dark. Some of the staff are are little abrupt. We had checked out of our room before breakfast so had our bags outside of the breakfast area and we got told that if we sit there after we finished eating we can't leave our bags there. I had to tell her we were leaving for an early train and i was waiting for my husband who was in the bathroom!!!

Excellent location close to station. Good dining options. Spacious rooms. Comfortable bed. Friendly staff.

Well located near train station an key city sites. Clean, modern room with friendly and helpful reception staff.

Clean room and bathroom. Close to rail station with a range of dining options nearby. Continental breakfast available.

The location was great- just a few moments walk from the main train station. Some great restaurants nearby. Good location for catching bus links to explore further afield. Easy to walk to sea front etc.

Na

Excellent location, less than 5 minutes walk from Piazza Principe station. Around 20 minutes walk to main attractions. Luggage storage which is great. Breakfast excellent, definitely recommend it.

You will feel dizzy all the time during the stay. The room floor has incline. The only good thing is it is right

Very spacious, clean, lovely breakfast, friendly helpful staff and amazing air con. We all spelt very well!