The room was decent but definitely not 5 stars. The shower did not have good water pressure, and it was hard to control the temperature. There was no soap in the shower, which was really strange. Noise was not great; doors slamming noise from the street was loud. Food, fairly typical, very nice morning breakfast buffet. Room service is not great. I ran out of toilet paper and could not use the bidet; it was not set up right in both bathrooms, very sad. The refrigerator in the room would not get cold. My room key stopped working as well several times during my stay. The in-room amenities were very poor; I would rate this overall hotel 3 stars. The staff seemed eager to help at times, but other times just really failed on follow-up. When I requested things, they just ignored me most of the time. I tried over and over with the staff to set up a Hammam during my stay, but they failed, so I had to call an outside service. There is a lot of room to improve. I was even overcharged just to get back to the airport. The cab driver said you agreed to a set fee by the hotel that is higher than what I normally charge. Be careful, do lots of research before staying here.

Very nice place to stay,

I had a great time at the hotel. Brilliant catering, helpful receptionists and excellent staff overall. I’m thankful to Ahmet and the team. I 100% recommend it.

Super clean and

I loved Istanbul because of this hotel.It was near from the tram station and is nice street with many nice places. I will not say much about hotel but I will say it’s 5 star. I will coming back there a gain for the sure ❤️.

Excellent Customer Service the staff are so friendly, especially the front desk the lady with a charming smile on her Nasim with always welcoming

Reception wouldn’t leave are luggage at the reception for a little bit and didn’t bring it up to are rooms either. also beds were very small and ac didn’t work to well

I recently had the pleasure of staying at Grand Makel Hotel and I can't say enough good things about the experience. From the moment I arrived, I was greeted with warm smiles and a genuine sense of hospitality that set the tone for my entire stay. The hotel itself is beautifully maintained, with elegant decor and comfortable accommodations that made me feel right at home. My room was spotless, spacious, and well-appointed with all the amenities I could ask for. The attention to detail in the design and cleanliness was truly impressive. What really stood out, however, was the exceptional service provided by the staff. Every member of the team went above and beyond to ensure my stay was perfect. Whether it was the front desk staff, housekeeping, or the concierge, everyone was attentive, friendly, and eager to assist with any request. Their dedication to providing top-notch service truly made my stay memorable. The location of the hotel was also ideal, with easy access to local attractions and dining options. I appreciated the recommendations from the concierge, which led me to some fantastic local experiences. Overall, my stay at Grand Makel Hotel was outstanding, and I would highly recommend this hotel to anyone looking for a comfortable, welcoming, and well-located place to stay. The staff's commitment to excellence made all the difference, and I look forward to returning in the future.

DO NOT STAY HERE!! The AC did not work and when I asked the staff they just ignored me . The breakfast bar is disgusting and it is not a 5 star hotel!!

The turkish bath and massage was excellent. The girls and Ashish delivered their promise as we were told. The "private" tour that was scheduled for us on the 2nd day was not at all a tour. Therefore, We demanded our money back and after so many arguments with different members. we got it. The breakfast was excellent service and food. For the price the hotel is ok where we stayed. Thanks

Property condition and facilities are poor

Прилетела на 5 ночей , в принципе отель не плохой . Только Внутри все старое. Старый ремонт. Но! Очень хорошая локация. Пешком можно ходить . Так же в отеле есть свой ресторан . Единственное очень раздражали горничные , стучались в 8:30 утра , а так все нормально.

The staff were very friendly and helpful. However, room service needs improvent with how the food is delivered. The food should be covered in order to keep it hot. Otherwise the food was prepared well. The walls are very thin i could hear guest's conversations in the next room which kept me awake until after 2 a.m. Otherwise nice property and conveniently located to where i needed to be.

It was soo good

Was my 1st stay in Istanbul having breakfast on the top floor good idea if the have windows clean so we can see the views Front desk staff smoking behind the door not bothering to come out to talk to me You can’t see the smoking you can smell it did give me very good impression sticking his head out and mumbling very sad 😞

Very bad breakfast.

Very clean i like the hostes thus very classy very resembles for the price and pursu she is the best from tbe trM uou should like her

Very welcoming hotel, I usually stay in Grand Makel when I come to Turkey. Staff are professionals and friendly, check in was easy with Emre, and the manager Burcu was amazing and she was making sure the guests are satisfied and happy with their stay at the hotel. I recommended this hotel if you are traveling for business or with your family

Nice staff poor room condition phone and airconditioning not working in the room, pool spa not open even in hot days it’s always under renovation apparently, area around is good coffee shop restaurant bus train 5 minutes walking it’s definitely not 5 star maybe 3-4 star but over all turkey hotels are all over rated any hotel you chose take 1-2 stars away from what the state on the website. Never trust the photos of any hotels I have stayed in many hotels in Istanbul and Antalya none of them match the photos

This property I did not like it at all. Yes it’s convenient because you have restaurants very close to the hotel. Which is convenient. But is relatively far from the main area in Istanbul. The air conditioning system was horrible, did not cool the room at all. The Wifi connection was horrible.