Overall Ratings & Reviews Four Points by Sheraton Yilan Jiaoxi

Excellent accommodations with private hot spring bath. Service was above and beyond. Afternoon tea and late night snacks in addition to the nice breakfast were all included. Really enjoyed our stay.

Room has a musky mouldy smell when we enter. Perhaps due to the moisture from hot spring bath that is attached to the room. Our beds were not made on the second day. Pillows not entirely enjoyable to use. Bed is good. Bkfast and supper spread is delightful.

Nice hotel, good service and love the room with bricks. Area is convenient, easy to get around

Pretty nice in room Onsen experience. Some nice local dishes with breakfast. (An annoy sound during night hours, from above the floor? Though we did fall asleep after a relaxing good bath!) Nice location and surroundings, convenient too.

We arrived at breakfast at 10:00am... which was exactly when they stopped serving breakfast. We were told we would not be served... although there were 20 people sitting, eating at tables and food still out. We were eventually told we could take a plate to go. We walked out with our plates while everyone was still sitting, eating, and others were arriving to join them and eat. We were treated like homeless people.

Kids friendly with kids play area and kids activities. Excellent service staff and we had a great stay. Only disappointment is that the water for the bathtub doesn’t seem to be hot spring water.

Too busy breakfast buffet

It was a great experience. Totally I stayed for 2 nights (booked separately) and the service was great especially the 2nd day's breakfast, they even prepared an additional special meal for us. What a surprised!!!! Swimming pool was nice and clean and my kid love it. I will definitely come back again

The hotel is new and clean. The facilities are all in good condition!

We spent 2 nights there and the styay was relaxing. Thr hotel locates at the most convenient point of the town, though you can't expect much as the town itself is quiet. However, I'd say it's good for us as we were expecting a recharge instead of.dazzling trip. The hotel was in good condition, we got private Hotspring tub in our room n our kids are kinda young, so we didn't try their public bath. The suite itself is cozy just it wasn't as spacious as I thought according to the photos diaplayed. Nice n helpful staff. May visit again

The room's insulation is bad. You can hear noise outside the door easily. And there is something wrong with the air conditioner, sometimes cold and sometimes not.

Restaurant is simple with very limited selection of meals. In room hot spring bath space is narrow and small.

價格與飯店整體不匹配 消夜量很少 飯店設施普通 地點較偏。

環境優美，附近環境方便，服務很棒

很舒適。服務好

房間不大，但是蠻整潔的。 泡湯池也不大 還是還是可以 床梢小 而且有點硬 主要是房門的設計很吵，每次都會被同樓層的關門聲震醒。 有附下午茶跟宵夜很棒，下午茶有豆花鹽滷豆花很好吃 頂樓還有熱水spa池跟烤箱，都要穿泳衣，因為網路沒有寫 當初詢問櫃檯人員也沒有告知要帶泳衣，所以沒有使用到這個設施很可惜 他們的兩人份烤鴨也蠻好吃的！

浴室的設計有點怪怪的 淋浴洗澡的水會噴到泡湯浴缸內 廁所要拉窗簾，不然同房間的人都要看你上廁所

住宿體驗是好的，但是價格偏高，而且完全沒有溫泉的感覺。

不管到那個公共空間都是小孩的吵鬧聲，如果想要找安靜的住宿環境不推薦這裡。另外飯店跟屋內設施有點老舊，濕氣很重。

一切都很美好！員工親切有禮貌，有提供下午茶和宵夜。帶小朋友來住宿很適合。唯一是枕頭和床睡不習慣！