Dear Sir/Madam,
First of all, we would like to sincerely thank you for choosing to stay and taking the time to share your feelings. The staff is very happy to be recognized as friendly and enthusiastic - this is also the core value that we always aim for.
We are sorry that your overall experience did not really meet the expectations commensurate with the price. These valuable comments will be noted and forwarded to the operations department for consideration to improve the quality of service, in order to bring a more worthy experience in the future.
Hope to have the opportunity to welcome you back in the near future with many more positive improvements.
Sincerely,
Lena Nguyen
Sale OTA - Phuong Nam Resort
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Dear Valued Guest,
Thank you very much for choosing to stay with us and for taking the time to share your feedback. We're truly glad to know that our staff left a positive impression through their friendliness and enthusiasm – it's something we take great pride in.
We are, however, sorry to hear that your overall experience did not meet the expectations in line with the price point. Please rest assured that your valuable comments have been noted and will be shared with the operations team for further review and service improvement.
We do hope to have another chance to welcome you back in the near future with enhanced experiences that better reflect the value we strive to deliver.
Warm regards,
Lena Nguyen
OTA Sales Executive - Phuong Nam Resort
