Perfect location and excellent rooms. They were massive with enormous balconies. The amenities were great and staff so pleasant

Great hotel in a great location! The room was spacious and well appointed. The beds and pillows were super comfortable! Bonus is the bar at the hotel that has a free happy hour!

The hotel is in a great neighbourhood with lots of shops and restaurants nearby. It is about 10 minutes walk from the main train station but great for commuting around. The room was a great size and the balcony was a welcome addition to the stay with beautiful views over the city and the mountains in the background. Having a lounge area and a separate bedroom area was great for us after long days of exploring the city. The bathroom had a door and then a curtain to provide privacy but I found the bathroom very hot as the door prevented the air conditioning from getting in and the window (which was very nice) made the bathroom very hot with the sun beating in. I forgot something in the hotel upon check out and they were so kind and helpful and sent my item to me in Tokyo. Above and beyond in customer service. I would definitely stay here again and would recommend to anyone looking for a great place to stay in Osaka.

Absolutely amazing hotel and staff too would recommend. Top notch hotel and close to train stations.

One of the best hotels I’ve ever stayed in a long time. It was superbly maintained and, because the hotel is boutique, it had the best of everything - food, comfort, amenities and services. The breakfast was absolutely astounding - served as a course meal, although some variety would be appreciated since we stayed for a few days. I will definitely book here again when I return to Osaka.

the best service, better than a lot of 5 stars

Great hotel with exemplary staff. Location was perfect for a first time visit to Osaka.

The staff and property are excellent overall we would stay there again. We found our room a little dated and not well maintained, but did not impact our stay at all.

This was our last stop in Japan (after visiting Tokyo and Kyoto) and we saved the best for last. Our room was gorgeous (great view and spacious) with every amenity I could think of (bubble bath, face products, tea/coffee) and lovely bathroom. In addition to an outside balcony with chairs. I would book again in a heartbeat.

Excellent location. The rooms are spacious with gorgeous city view - large windows. The balcony was excellent. The evening happy hour in the lobby is excellent. It is included in the room charge. I’d stay again, need I say more.

Location a bit far from osaka station. Walking time to the major shopping area is about 15 minutes. Staff and cleaniness is at acceptable level.

One of the best experiences and stays I’ve had. The service was one of a kind and they even helped me recover my phone that I left on a train. I can’t explain how amazing this place was from the restaurant on the 10th floor to the views of the city from the room. The mini bar had various kinds of drinks that welcome you to Japanese culture. Considering going back already.

The humidifier was well appreciated!

This hotel was probably one of the best hotels we have stayed in. The service and the friendliness of the staff was outstanding and the rooms are very clean and spacious. We will definitely be back

Room was clean and tidy. Service was exceptional!

Huge rooms with a balcony and so many amenities. Staff were incredible! Will definitely stay here when I return!

Great location in Umeda close to the metro, shopping and dining options. Staff are friendly and welcoming. Room is a good size, nice linen and towels. Great view from the room. Real treat to have free drinks and snacks every evening in the lobby bar area too. Would definitely stay here again!

The staff was amazing, but the room had stained carpets and headboards and there was mold on the ceiling by the AC

Great location with many food options around. Room was spacious and

Love the design of the room and the huge balcony.