The customer service told me that the apartment listed was not available and they offered me another apartment which was in a very crowed and old neighbourhood. The only reason that I booked this apartment was because it was within 3 mins walk to the US embassy which I had my appoinment. The apartment that I finally lived was more than 15 mins walk. It was also totally different from the pics on ORBITZ. SCAM!

- It is close to U.S. Consulate General Shanghai, about 5min walking or less, which is very convenient. - Have restaurants and groceries around. - About 10min walking to subway station. - Very comfortable for four person. Two bedrooms have separate entries, not door to door. - Restroom are a little bit tiny but enough, can be improved with more cloth exchange space.

broken celling, no air-conditioner, no service. no reply by phone, only reply message 4 hours after message sent.ONLY STAY ONE NIGHT THAN MOVING OUT. I BOOKED 14DAYS FOR THIS TRIP. (Also hotel.com didn't follow my case after my complain)