Overall Ratings & Reviews Tru by Hilton Florence I-95

The staff was helpful and friendly

The restroom floor needs some more attention. I bring my own bathroom cleaner whenever I travel.

Rooms were clean,beds were very comfortable and nice showers and breakfast.

No coffe pot or microwave

Nice place. They need to be more specific about what they offer though.

Easy quick stop off of 95. Clean, efficient hotel

The guest that stays in this hotel is extremely racist. The staff is as well. Depending on the time of check in will determine the quality of service you receive. They have king sized beds in small rooms too.

Loved the room - Basic but very comfortable. Front desk staff were extremely professional and helpful. The pillows were the best - even beats the Ritz Carlton pillows!!! Imagine that with a superb price!

The staff was amazing, one person keeping up with a lot going on. There was a very loud ball club staying, allowing their kids to run screaming in the lobby and in back of the hotel….parents refusing to get them under control. We had to move rooms as did a few other guests as the noise levels were very loud with the screaming kids outside (not simply playing kids-out of control/hyper kids). Room was small and bed not comfortable, ac was really loud and did not keep up, 1/2 the tv channels did not work. Expected more for nearly $200/night.

Easy in and out

Easy access from I-95 - perfect place to catch some zzz during a long drive.

Convenient and efficient!

Great price point

Easy check-in comfortable beds

This was my 2nd stay. The 1st stay the front desk person was very unfriendly and rude I decided to give it another chance and the front desk person this time was chatting with a co-worker or friend and ignored me when I was checking in. She made me feel like I was inconveniencing her I will not stay there again

Very clean and modern. The refrigerator did not have a freezer and there wasn’t a coffee maker in the room. It was a bit more expensive than the Comfort Suites next door, which does have these items. We stayed at Tru on a drive south to Florida and had ice packs we were using for food-hence why we were disappointed no freezer. Otherwise, the beds were SUPER comfortable!!!!

It was great

Was very clean

The staff was very friendly and accommodating. Close proximate to restaurants makes I easy for deliveries.

Absolutely loved everything no complaints. Staff was very friendly and accommodating. Room was very clean.