Overall Ratings & Reviews Exe Plaza Catalunya

El personal muy amigable, atento y dispuesto a ayudar y orientar sobre Barcelona.

Perfect location.

Clean, comfortable and excellent location.

Excellent location!! In the middle of every place.

Excellent location clean but rooms has real odor like a sewer Report to front desk but no results

I booked my room through hotels.com and saw good reviews. The location is very central and some staff are polite. However, I was allocated a tiny room on the 7th floor with only a small window facing an interior patio. The room had some vents that were constantly pushing very hot air into the room. The air conditioning was not working because is winter and there was NO AIR coming in from outside, since this was an interior patio - only smell from nearby restaurant kitchens came in, but no air. I explained that the room was very hot, but I was denied 'an upgrade' and was told by the receptionist in the afternoon that I got what I paid for. When I came back in the evening I was sweating and feeling sick, with a headache due to the heat. The lady downstairs explained that this is the system they have, it is either very hot or cold, they cannot regulate it and neither can the guests, because the room was very small and interior, the effect was more intense, turning my room into a sauna/oven with 25 degrees at one point. I went to reception and said I had to sleep in the lobby because I would asphyxiate in that room. She eventually offered me a room on the first floor, with no heating at all, which was actually pleasant in comparison. I eventually got to sleep at 3am. I would avoid this place unless they change the heating system.

Amazingly helpful staff; we especially appreciated the assistance of one member on our last day as it was raining and she helped with providing umbrellas and moving our luggage.

This hotel is overrated as 4 stars. The location is great and the rooms are clean. However, there is no coffeemaker in the room. The nightstands are so tiny. The windows are not soundproof. Our room was on the street side and we could hear the street noise all night. They have very bad service. When my husband asked for an extra blanket he was told to pick it up from the front desk. This is unheard of. Do not stay at this hotel. It is overrated and overpriced.

The Hotel offers a convenient location and comfortable accommodations. There is a terrace accessible to all, which was a bonus.

The location of this hotel is great. It is very close to Catalunya Plaza and is convenient to various public transportation and tourist attractions. The property was built around 2017, which is pretty new. Unfortunately, it is not well maintained. The TV remote and the phone did not work. The staff was nice to find me a replacement TV remote. The shower door makes loud squeaking noise. There was obvious mold stains on the shower seals. The sound isolation between the rooms were poor. The water jets of the shower unit need to be adjusted to avoid spraying out of the shower area. In general, this property could be made much better than the current state without spending too much money and could be collecting higher room rates.

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It was in the center of the city with a great, friendly service team.

Good and convenient location with well equipped room. Comfortable bed and huge bathroom.

They must’ve been something wrong with the window sensors, so my air-conditioner was not working. I told staff about this over three days and nothing changed. Waking up soaked in sweat because the room wasn’t cool enough. Complimentary hot drinks in the lobby however half of the containers were empty didn’t get filled up for a day and a half. Black tiles in the bathroom, so you can’t see if there’s mould. No extractor fan in the bathroom to pull out all the hot air just a hot mirror.

Excellent hotel for accessing central Barcelona and all the sightseeing locations. Friendly and helpful staff. Rooms are a good size and clean.

Convenient

Amazing location, great customer service and we really enjoyed our room with a balcony!

Booked 3 rooms and 2 rooms air conditioner don't work. It's summer so it's super hot and stuffy air. Can't sleep! They end up put a fan in a room and no fan for another. Day 2, they said they fixed it but obviously its not so 2 nights in a row no air conditioning. Super disappointed for a 4 stars hotel. (That's what they charge and claim on their website) finally they moved us to another 2 rooms after a serious negotiation and get 2 nights refund. One of the morning we had breakfast at their restaurant, it was 9.30am and they said scrambled egg is finished. However, their breakfast time won't finish till 10.30am. A lot of guests are upset about that, so i talked to the hotel manager and requested scrambled egg. After 10min, they serve scrambled egg again and I saw at least 10 more guests come in between 9.30am and 10.30am. How can a 4 star hotel told guests scrambled egg is finished far from breakfast end time?! We have no bath gel in our shower, instead, they put 2 shampoos. Not refill our box tissue. One day one of us not feeling well and rest at hotel, when she felt better and leave the room at 3pm, she told the front desk they can make the room but they said housekeeping already gone home! Interesting! Not sure how they got their 4 stars. I won't recommend anyone to stay there. The only positive part of the hotel is the location, it's close to Plaza Cataluna. Very convenient. But there are a lot of choice in that area value for money.

Great location, the staff was great. The breakfast could be better.

Air conditioning went out on our final day….seemed like it was programmed to shut down…. Could not override from room. Room very uncomfortable and street was much to noisey to open windows.